Overall rating
3.29 / 5 stars
Top Producer is a web-based CRM system suited for small companies in the Real Estate and Software/IT industries. The system allows users to users to manage their clients through all stages, from initial contact to closing and beyond.
Users can receive instant lead notifications via text or email. The countdown clock feature starts ticking as soon as an inquiry comes in, so users know exactly how fresh a lead is. The follow-up coach feature assists users stay on top of current clients through suggesting appropriate touch points. Users can create personalized emails from templates and send monthly branded newsletters whenever necessary.
Top Producer is compatible with numerous systems used by today’s agents, including Gmail, Outlook, Dropbox, Facebook, Twitter, and MailChimp. The system automatically imports MLS comparable data and photos, and the Note Stream feature allows users to create, view, and edit notes that link to contacts, activities, or properties.
Overall rating
3.29 / 5 stars
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Showing 1 - 20 of 42 reviews
November 2017
Travis from Korby Home Team
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
November 2017
Top Producer user for 11+ Years - Great All Encompassing Real Estate Database Management Tool.
Our whole database, follow up systems, listing systems, closing systems and business is in Top Producer. We use Top Producer to remind us to stay in front of our prospects and clients - and to ensure we do not drop the ball with anything. Great software at an affordable price!
Pros
The best part about Top Producer is the ability to customize the content that is within it. You are able to build your systems, action plans, listing plans, closing plans and follow up campaigns all in one spot. What I have found when working with a team of agents over the past 11 years is that when building systems, the best thing to do is to have them all in one place - Top Producer does that. You can grow your business and/or team as big as you want - Top Producer is scale-able by being able to add users (either admin or agents). Our team would be lost with out it.
Cons
Some of the content in Top Producer is a little dated or irrelevant. We use all custom content that we have built so it is really a non-issue for us.
June 2018
Brooke from RE/MAX of Grand Rapids
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
4 of 5
Functionality
5 of 5
June 2018
Great CRM that is capable of SO much more than you'd think!
Pros
This software is definitely the "Cadillac" of all CRM software as far as I'm concerned. I'm in Real Estate and have dabbled in several different CRM's. So many are determined to "dumb it down" so much that it doesn't have all the items you need to keep track of and some are determined to make the system super confusing it seems. Top Producer is a robust CRM that can put action plans into place, keep track of birthdays/anniversaries for a main contact/spouse/kids/etc., integrate with leads coming in. and so much more.
Cons
The only con I can really state is that some people may find that it's such a robust system, they may get overwhelmed initially. My main advice is to review their help section. There are several how-to videos and topics that can help in almost any area.
June 2017
Crys from Keith Home Team / Metro Brokers of Oklahoma
Company Size: 2-10 employees
Ease-of-use
3 of 5
Value for money
3 of 5
Customer support
4 of 5
Functionality
4 of 5
June 2017
Great for closing coordination and follow ups with reminders via email. Not as many features & functions in the ways of mobile notifications and access compared to competitors.
Pros
The closing coordination plans and ability to customize them as well as the option to create all your own personalized follow up plans to meet the needs of your clients depending on your pipeline and where you are acquiring leads.
Cons
The lack of mobile friendly access & functions. It would be a game changer if top producer could have follow up activities sent as text reminders directly to your cell phone with the ability to open the action with the notes directly from your phone. Most agents are on the go all the time and this would be AWESOME.
November 2018
Tiffany from The Mark Frisco Team
Company Size: 2-10 employees
Review Source
Ease-of-use
4 of 5
Functionality
4 of 5
November 2018
Great product once you learn how to use it!
Pros
This is a great product with great customer service and tutorial videos! If you have a database this is a must have to keep track of everyone! You can mass email, tag your customers with different tags explaining what kind of customer they are, search for contacts, save birthdays, and so much more!
Cons
It takes awhile to get used to this software and there is just so much to learn! Luckily there is the internet and tutorials to teach you!
November 2017
Jenifer from Administrative Support Group
Review Source: Capterra
Ease-of-use
3 of 5
Value for money
4 of 5
Customer support
5 of 5
Functionality
4 of 5
November 2017
Top Producer CRM is great for real estate teams
Team collaboration and task management. Listing management.
Pros
Customer support at Top Producer is friendly, knowledgeable, and professional. The software is easy to use once it's set up. Tasks can be assigned to assistants or agents and easily changed when there's turnover on the team.
Cons
Scheduling by date can be complicated for long term action plans, like annual/holiday marketing plans. Set up can be a beast but this likely the case with any new CRM set up.
December 2018
Anonymous
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
2 of 5
Value for money
2 of 5
Customer support
2 of 5
Functionality
4 of 5
December 2018
The industry standard, but not easy to use.
I never did like it. Too cumbersome and not intuitive to use. Too many steps to complete simple tasks. Moved on to another CRM that is much easier, more graphically pleasing, and much more user friendly.
Pros
Most big firms and teams swear by it. Has a lot of industry backing, support and integration. Does not have any limitations that I found.
Cons
It is far from easy to use. Not intuitive, clunky. Graphics are outdated, looks like it belongs on Windows 98. It has systems and processes that can be of great help, but seems to be in severe need of an overhaul to make the interface easier to navigate, and more up to date with "modern times".
November 2018
Anonymous
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
2 of 5
Functionality
2 of 5
November 2018
Works, but it's outdated
Pros
It's a good way to have all of your contacts in one place and for all of them to be organized, grouped, subgrouped, and also have them on campaigns.
Cons
It appears very dated and is not user friendly. There are many features that you have to dig for to find and template editing takes too many steps. If someone who was not tech savvy was trying to use this CRM, they would need to have several trainings in order to begin to grasp it.
June 2018
Crystal from CENTURY 21 Stopper & Associates
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
June 2018
Top Producer Makes Marketing EASY!
Pros
I love that I can input my client database and set them up on drip campaigns to come my name in front of them. The software is easy to Navigate and has tons of Tools to assist you in your CRM management.
Cons
I have enjoyed using Top Producer to stay in contact with my database throughout the years, and I don't have any dislikes with the software.
March 2018
selenne from Realty Masters & assoc.
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
3 of 5
Value for money
4 of 5
Customer support
5 of 5
Functionality
4 of 5
March 2018
It was a great system. Just a little dated as far as looks.
I got a couple deals from it.
Pros
Great CRM and great for long term follow up. It had daily reminders, it sent out emails to leads I had not been able to make phone contact with.
Cons
It seemed dated, the system was great but the looks and ease of use wasn't great. It didnt seem to flow to easily.
November 2017
Lisa from Keller Williams
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
5 of 5
Customer support
4 of 5
Functionality
3 of 5
November 2017
Excellent for task management, but stick with an outside email client
Pros
Keeping contacts organized is easy
Assigning contacts to groups simplifies tracking where each client is at in the sales funnel
Calls, tasks, and action plans keep every day organized and help ensure every step is accounted for
Cons
Very poor email interface:
Unable to view full headers (VERY IMPORTANT when sussing out scams and phishing attempts)
Unable to group-email when using an email task and template, resulting in unnecessary copying and pasting
Unable to search emails (this feature has never worked)
Unable to Mark as Unread
Unable to nest threads and view as conversations
June 2018
Tori from Kim Pratt Team
Review Source: Capterra
Ease-of-use
2 of 5
Value for money
3 of 5
Customer support
4 of 5
Functionality
2 of 5
June 2018
Lots of good stuff, but we have moved on!
Pros
I like how we could change the dates of tasks easily and build plans where one tasks doesn't start until one is completed.
Cons
So many things I don't like, it was not an "easy" program to use. We had used it in 2011 and switched, we tried to go back and it was the exact same as 2011 and still not easy to use.
December 2018
Gloria from Athens Best Homes
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
December 2018
Top producer review
Pros
Excellent software. Great way to keep keep contacts and leads up to date
Cons
Nothing really negative I can think of. Good support as well
July 2017
Mariah from BHHS
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
July 2017
Good leads!
Pros
I like the market snapshots that get sent out to the leads in the system. These snapshots help put the home with a great picture in the face of the leads. Being able to integrate with our main CRM is a big plus as well. The leads are valid and ready whenever we give them a call from here.
September 2018
ARIELLE from RE/MAX Generations
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
3 of 5
Functionality
4 of 5
September 2018
Stay on Top
If you are looking for an overall CRM that helps you stay on top of all your contacts and transactions, this is it.
Pros
The software keeps all contacts and transactions neatly organized. It is a great program for anyone looking for a single program to keep everything organized and help stay on top of your contacts. You're able to keep notes on everything. You could even set up email campaigns to clients. Overall, the functionality of the program is good.
Cons
It was a bit confusing and challenging to get used to. Set up was a little painful, but once it was all done, the program got much smoother and easier to use.
October 2017
Alicia from Homeward realty
Company Size: 51-200 employees
Review Source
Ease-of-use
1 of 5
Value for money
1 of 5
Customer support
1 of 5
Functionality
1 of 5
October 2017
Stay away from Top Producer and their products
The sales department are crooked, they have been charging me for something I cancelled months ago and they won't stop. I had to physically threaten to file suit and had my attorney get after them. What a bunch of losers. They really need a better system for handling complaints too. Avoid Top Producer at all costs.
Cons
The worst thing about them is their customer service, they are useless. I tried to cancel snap shot after their "free trial" but they still charged me and these people kept billing me for months. Then they claimed that I was under an implied contract, which I did not agree to. I did not a sign a contract or agree to anything in writing online. Their business practices are shoddy and crooked and I wouldn't recommend them to anyone. Do not contact their service go to the corporate headquarters of Move. That is not good business practice. Don't say "free trial" but then your customer cannot get out of being charged at the end of the period!
February 2019
Samantha from Rick O'Connor Group
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
3 of 5
Functionality
4 of 5
February 2019
Functions Properly But Expensive
Real estate office using this for customer relations management as it pertains to ongoing transactions.
Pros
I think I like that you can have an unlimited amount of contacts in the system.
Cons
Two people cannot login with the same account at the same time.
January 2018
Mark from Mark Coward, P.A.
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
1 of 5
Value for money
1 of 5
Customer support
1 of 5
Functionality
1 of 5
January 2018
Top producer not working with MLS
Pros
At the beginning I liked most of the features that it offered, contact management, letter and e-mail campaigns, CMA and flyers.
Cons
I have been using this system for over 13 years and have had issues in the past with a several functions of their system. Now their system in not communicating with my MLS board which has been going on for over a month. When I call they tell me that they have a ticket open and that the development team is working on it and can not tel me anymore about the issues or when it will be completed. The purpose of this system is to make our jobs easier not harder. They have no issues collecting the fees to use the system but not able to make it work properly.
May 2017
Heather from Scott Lerew Real Estate
Review Source: Capterra
Ease-of-use
3 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
3 of 5
May 2017
This program was easy to navigate and keep track of new clients and transactions in progress.
Pros
I like how easy this was to use, it was easy to import data I already had in use, and easy to update and add information
Cons
It was hard to access the template library to create custom postcards and flyers. The program kept telling me I had to download data that i had already downloaded
April 2018
Leah from Triangle Experts
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
1 of 5
Value for money
2 of 5
Customer support
3 of 5
Functionality
3 of 5
April 2018
OLD SCHOOL CRM
Pros
It has MOST of all the information you would like to keep on file and has some good marketign tools.
Cons
Getting information out of this software is a NIGHTMARE!! It really makes it so once you have used it for a few years you kinda have to KEEP it or do a lot of work to move away from it all together!!
February 2018
Heather from Real Estate
Company Size: 1 employee
Review Source
Ease-of-use
4 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
February 2018
Happily Surprised
Pros
There is so much to offer in this product. Their support has been wonderful. Each time I call or have an appointment, I learn so much! I've had this about 3 weeks now and feel like there's still so many great uses it has to learn. Still putting it to full use.
Cons
I came from having nothing, so it's been a lot to learn and it's not always intuitive, but they do have excellent support to help you through it.