Excellent Real Estate CRM

A great program for the price and really provides a lot of helpful features

Pros

Top Producer is a great CRM that can link to your listings, automatically email clients, set client anniversary dates & touches, just an overall excellent CRM to help with transactions

Cons

The interface seemed a little difficult to learn at first and the set up was a little strenuous however it became the most used platform we've ever had

Real estate focused solution with easy-to-use web interface in Top Producer X version

The sales and support interactions were all excellent, at every step of the way, from initial sales contact to following up to make sure I continue to be successful. Their sales and support people know their product roadmap and have input to product developments. This shows their product management is on point. Good product management is the key to having a system which will support their users continued success.

Pros

The contacts are easy to import and easy to set up in the Top Producer X web version. I enjoy seeing my email conversations within the contacts. It is a good addition to my normal work environment, using Win10 touchscreen laptop. I keep Top Producer X as one tab open in a Chrome web browser alongside social media and property information throughout my working day. The layout makes it easy to update information and next steps for multiple clients and contacts.

Cons

The web version doesn't have all the features of their legacy 8i product. They have an active development team working on porting features from an older system (which is still functional) into the newer system I started on, Top Producer X. Mobile version still needs updates to newer interface. Text messages sent from the TPX CRM are hard to view and act on responses on my mobile device. It's not perfect, but I have trust that they will incrementally provide updates that solve these issues and more.

Amsterdam Netherlands Broker

Over the years TP has been a front runner, however now I feel that other companies are doing pretty well as a competitor

Pros

I used to swear by Topproducer. I have been using your software for the last 15 years (not continuously) as I moved abroad to the Netherlands. Now I’m using it again. What I like most is the search functionality that can be used in an advanced way.

Cons

What I don’t like at all is that Market Snapshot can not be used in the Netherlands, it would have giving me an amazing advantage as no CRM offers that. I also had quite a lot of problems with syncing calendar and contacts in terms of the calendar going awol a few times with the sync and the duplicates contacts that I had to remove manually and lost a lot of time in

Great for large brokerages, terrible for end users

I did not like it at all. I was never a fan the more I learned, and the more I got frustrated with the overdone workings of it. Too many steps for simple tasks. It is too time consuming to use, and discourages follow up with clients, when the CRM software is the burden.

Pros

It is a tried and true platform for brokerages and teams to track deals, clients, and every aspect of the business. it can do a lot, and I mean a LOT. This is the industry standard software that has been around for ages in Real Estate.

Cons

It is severely outdated. It is cumbersome, not easy to navigate, and just clunky. Its a step above an old DOS system that has been modified to work in windows. Its behind the times, and difficult for end users that, especially if they are not very tech savvy, to use and operate. Deals and clients seem to get lost in the mist, its hard to know what way is up.

Everything a CRM Should Be

Excellent. From purchasing the software to getting everything set up... I have had a great experience.

Pros

Functionality, tools available, interface, style and design of the software

Cons

When using 8i I need to use Internet Explorer. That's the biggest downfall. I use Chrome for everything so having to have another browser open is a little bit frustrating.