Vtiger Cloud Software

I think that it is a very good tool. It is good and helps administrate the process of leads.

Pros

Very good lo track leads until they become clients or discard them.
Track the lead in every step.

Cons

When importing the lead sometimes they are not well transfered.

We used vTiger CRM for some of our call center solutions to collect customer information and integrate with the dialer systems.

Pros

It is a solid basic CRM. It provides all of the essentials for capturing customer data and sending it off the the next step in the sales cycle.

Cons

The system is rigid, so making changes to match your internal workflow may not be super easy to accomplish. Also, integrating a payment solution may be more work than necessary.

Pros

It is very easy to set and to configure for people who have limited sofware / IT skills. Tipical processes related to B2B sales can be quickly implemented using the main features of the basic package. vTiger gave our company freedom to change databases, relations between them and front-end layout inside the same sales team.

Cons

Sometimes the application gets stucked and we need to restart / re-login to keep working. Linking employees inbox mail accounts to the vTiger to have everything syncronized gave us some troubles and was harder than we expected.

Free product, and forums support.

Pros

Easy to feed it and very customizable filters to get the info that you need.

Simple Interfaz and fast menus.

Cons

If you need specific plugins you will need some support.

Open source can have personalized moduls installed, but its hard to do it by your own.

Pros

The software is extremely configurable, easy to use and Cloud, which means access from anywhere with an internet connection. There are 3 different versions that vary according to the organization needs.

Cons

The free version is quite limited in comparison with the subscription version, as well as is not a Cloud version but an on-premise solution.

Pros

The software is so easy to set up and get started with, i love it. One can filter how they want to view all their customers.

Cons

None. Vtiger is highly customizable and it s so simple to install add-ons to the software.colors can also be changed to match the needs of the user

Pros

We use this tool to manage our leads and it has great customization options. The reports section is very helpful.

Cons

Nothing as of now. We are able to customize the tool according to our requirements. Totally hassle free

Pros

What I like most about vtiger is that it is very complete, flexible and adaptable to the needs of the company, since we have needed to adapt some modules at their opportunity and it has been possible, and it has been wonderful to take the sales opportunities of a orderly manner

Cons

In spite of being very complete, it is quite complex, it is difficult to adapt to your work method since it breaks with the traditional

Pros

Vtiger is highly cusomizable and has very many features that are useful in todays customer relation management softwares

Cons

The software is web based and so for one to access even clients contacts, one has to have an active internet connection

ease of use

Pros

Easy to navigate
Create custom webforms instantly
Great Customer Service
Operates extremely smooth
Cheap to use
Easy to move prospects through sales process

Cons

no inventory management
didnt have a bookings calendar separate to the prospecting calender.
its a generic crm - is actually a pro for customisation to suit your own business

sales planing and automation, from leads development, sales process, post sales, support, help desk for internal and external customer, projects, case studies, and renewals. collaboration across the teams from support, finance, quoting, purchases and approvals.

Pros

Easy to use environment

GUI

Easy integration with 3rd party apps for email, calendar, contacts, telephones

Always improving products on the cloud version

Collaboration with ease

workflows across the whole sales process, including post sales

Cons

sometimes it freezes

after every update there could be a hiccup

sometimes sync settings and integrations got lost

invasive notifications

annoying sounds

change of buttons placement tend to confuse after you get used to it

Pros

It has all the basic features expected from a CRM. We are able to manage sales pipelines and sales person performance.

Cons

Hard to install and manage on your own. Many of the more useful features are paid plugins. But still worth it.

Pros

You are able to have your sales, products, and supply chain all under one software. Invoice creation was a huge asset

Cons

-Hard to customize
- You cannot customize the layout of the software or change the theme
-Troubleshooting with customer service was tricky
-extrapolating proper sales data was difficult

Near unlimited capabilities with what you can make it do and track for your business.

Pros

Most complete CRM solution with many features out-of-the-box, now even better with professional Breeze theme. Prices are good. User friendly. Easy setup. Easy to use, free, adaptable to any need, lead generation, use in cloud

Cons

The site can be a little slow sometimes bogging you down with all the information it is storing. Mobile App not very great. Should improve mail templates and experience.

Pros

With the support of this platform it was quite elementary and simple to plan meetings. The Vtiger platform contains a mobile application, which is always under the hand. I like working capacity. You can create what you need. I also like the price it is quite pleasant. Vtiger certainly helped me to become much more organized in my work. I can always plan ahead of my day. The mobile application allows me to manage and keep my personal business under control in real time and it's very convenient. Good and fast support that can help at any time.

Cons

I have difficulties with exporting data, but it's all possible to eliminate it and it's not so critical. In addition, notifications in the mobile application do not always work.

Pros

Vtiger CRM is very powerful with almost all modules you need and suitable for any team or company. The best part of the Vtiger CRM is that the opensource code that you can place on your own server and make any changes you need. On Vtiger website, we almost can find manual for every module and a lot of documents, the Help Center makes the beginner easy to follow and success set up the new CRM. In addition, the technical support is always helpful and patient.

Cons

More resource should be allocated for QA team, which I find lacking. I do not understand why you are creating a new function, but this function creates a regression for another function. Also, do not forget about support, sometimes my requests were not processed for a couple of weeks.

Pros

I liked the way it offers to integrate with other systems and the Dashboard.

In this case, a customer wanted some more visibility on the Sales and Marketing teams. More specific, how was the yield on a leads database.

I didn't need to reinvent anything. Just throw data to vTiger via API and give the managers some vTiger acoounts and i was set.

8/10

Cons

It's difficult to think in weaknesses in vTiger.

Maybe the permission system for updating resources via API: you need to be in a specific group and you can't customize it, for one.

Pros

I can say that it is very productive and clear platform. I can do all my working facilities faster. Vtiger CRM is an amazing simple system of tracking and recording emails or phone calls. Also it has intuitive and totally functional apps for iOS & Android. Vtiger is very useful for our daily needs and it also makes it easier for our auditors when they have to collect specific data from our administration and sales processes. It is very visual and they can see account names, dates, quotes, files... at a glance. Another area that is key for us is the one we use for our Technical Department. Also, their support team is great, always willing to help and their documentation is very complete.

Cons

Never had a problem with tools which I'm using all the time. Vtiger CRM is a perfect working software which doesn’t have any bad and big problems. I like to work with all of the tools which I can use. The platform is easy to understand.

Pros

Strongly recommended. Easy to install and use. Competitive price compared to others in the market. The best in support. I would like to say that this is really a very good and interactive solution for increasing your entire sales system. I would like to say that this is a stabilized solution and allows you to largely achieve the company's goals. With this program you can manage all your contacts. Makes work faster. An amazing simple system for tracking and recording e-mails or phone calls. I can say that this is a very productive and understandable platform. We improved our work with preconfigured and customizable analytics. Ideally suited for having the most open and understandable list of contacts, which makes it possible to find the right contact.

Cons

The postal manager is not so friendly, for example, when I receive a response in my letter, he does not automatically join the leadership or opportunity. Sometimes the synchronization and integration settings are lost. I would like to see stronger reporting capabilities built into free software.

Consolidate in one applications the differents need of the process to interacts with our customers since the sales stage until the service and support side.

Pros

You can consolidate multiples process in a single platform (sales, product catalog, contacts, project management, service contracts, case management). Integration with gsuites lets you sinc calendar, add new contacts based on emails, email features. Integration with twilio lets you start phone call based on the contact information and record this activities. Dashboard features to obtain of your differents tasks. Easy to setup and customize. You can add new modules if you needs.

Cons

The interactions between the differents modules can be improve, in order to relate the differents entities of the interactions with our customers.