About Zopim

Zopim is a Web-based live chat solution that is designed for small and midsize enterprises and offers live chat, triggered chat and chat analytics within a unified solution.

Zopim allows agents and sales representatives to remotely engage with website visitors. The solution offers triggered chat functionality in which agents can automatically initiate a live chat session if a visitor gets stuck on a page or needs assistance with something.

With reporting and a dashboard feature, users can monitor agent and chat performance and get a complete view of the customer engagement process. This helps them to analyse and generate feedback regarding customer experience.

Other features include chat transfer between agents, file transfer and integrat...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

16 Reviews of Zopim

Average User Ratings

Overall

4.28 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(9)

9

4 stars

(4)

4

3 stars

(2)

2

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 16 results

January 2019

Ishan from Get Beyond Limits

Company Size: 2-10 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

January 2019

Increases Interaction With Customer

Happy with the product and the feature of real time conversation with the user.

Pros

- With the help of Zopim i got the opportunity to interact with the people on my website in real time. - Very nice mobile application for chat. - Love the instant email which are sent to the admin when a message is left on the website - The offline mode is very helpful to ensure we dont loose customer

Cons

- I wish the design of the pop up window could be customizable - Good features are made available to users for free so cannot complain much :-)

June 2018

Shawn from JSE Networks

Company Size: 2-10 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

June 2018

Solid Website Live Chat Application

I use it on several of my websites, really good live chat app.

Pros

Easy of use, great options, plenty of ways to customize and the best part for me is the fact that it is free, and if one needs to move past the free tier service, there are well priced options to choose from.

Cons

You can only setup one free account per e-mail address, it would be nice to have at least three free users per e-mail. Specially for small companies, that are interested in providing this option on their websites.

May 2018

Jonathan from Building Materials

Company Size: 11-50 employees

Industry: Electrical/Electronic Manufacturing

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Customer support

1.0

Functionality

3.0

May 2018

The chat box for typing is covered by random loading or waiting messages.

Someone's cheap idea of importing chat into games and programs, Needs some real coders to either implement it or fix the codeing.

Pros

chat box loads, It seems to be inexpensive. I love the fact that they force you to write 100 characters trying to make their product look good when it clearly has faults

Cons

sloppy loading Titles are sometimes loaded TTEXT messages like >>>waiting for us30.zopom.com << block the chat box so you can not see what your typing in full screen. when mousing over it switches to the other side until you move the cursor off then it automatically goes back over the chatbox

November 2017

Anthony from FWC

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Zopim Chat

Pros

This is a very powerful tool for web based business. Our customers use this regularly to reach out to a sales rep, or get questions answered.

Cons

Very few cons with this product, it works as it should. It does require you have a few sales reps to manage the inbound chats, some days are busier than others. Im sure there is a way to create a queue.

February 2018

Chris from FWC

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source


Ease-of-use

3.0

Functionality

3.0

February 2018

Feature Rich

Pros

Lots of features, and decently straight forward to use. The front end is pretty intuitive but the behind the scenes functionality is not so straight forward.

Cons

Some of the features don't work 100% of the time. Sometimes the link between the separate portals severs and you have to create duplicate accounts.