About ClassJuggler


ClassJuggler is a cloud-based customer and class management solution for businesses such as dance, gymnastics and cheer, theater, swim, academics, athletics, education, K-12, art, music and more. Key features include class scheduling, student registration, online bill payment, customer self service and reporting.

ClassJuggler allows users to choose features and tools and customize their software modules according to business needs. It supports all kinds of classes including monthly billed classes, long or short one-time payment classes, no-end-date classes, open schedule classes and various times and duration. The conflict checker identifies possible scheduling challenges. Add-on features include credit card processing, accounting, website design and tax preparation.

ClassJuggler is compatible with Windows, Mac, iOS and Android devices. Customer support includes 24x7 email and telephone support in US and Canada.



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Supported Operating System(s):

Web browser (OS agnostic)

165 Reviews of ClassJuggler

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(87)

4 stars

(57)

3 stars

(18)

2 stars

(2)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 165 reviews

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March 2018

Shannon from Central Coast Gymnastics

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

March 2018

From the onset the Class Juggler screen looks complex as there is a lot to look at all at once.

There are a lot of great features that we are still beginning to tap into. Enrolling students into events as if it was a class, limits the paperwork that needs to be done for the many different events that we hold on a monthly basis. One difficulty is that we have several different staff members sharing our computers at once and it is a bit time consuming to log in and out often when sharing with another staff member. It is good, however that when staff make changes into the system it does keep track of who made the changes. That has been helpful in the training process as we then can identify which staff member is making mistakes and needs more training.

Pros

I like the ability to keep track of make-ups for students who miss their classes. This is very important to our company. We can easily go back and see all of the attendance for our students and track full classes easily. We can now use a staff reward system for full classes as it is easier to track than our last system and that has been motivational to our staff as a whole.

Cons

I do not like that all funds that are in the account automatically get charged at the end of the month for those who are on Autopay, even if the due date for some of the funds has not come up yet. Due to this issue we are still having to use another program. This difficulty is still an important one to fix so we can phase out the use of our other system. Using two systems has created some confusion in communicating with our clients about what they owe and that confusion has created some frustration for our customers. Our office staff has been received several frustrated phone calls from customers about this issue.

Response from ClassJuggler of ClassJuggler

Replied March 2018

Thanks for your review, Shannon. Glad to hear that ClassJuggler helps you keep track of student makeups and to facilitate your staff reward system! We also appreciate your comments regarding account payments. We take such suggestions into consideration when planning upcoming product upgrades.

March 2017

Lissa from Bristles Art Studio

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

What a Timesaver!

I own a small children's art studio named Bristles Art Studio. We teach after school art lessons, host paint nights, children's birthday parties, paint your own pottery, and summer art camps! I was having such a hard time with keeping up with accounts and registration. When I would host my summer camp registration, there would be an angry line out the door!! Now with ClassJuggler, I can host registration online, and people can register in their PJ's! It is so easy for them to "hold their spot" in a summer camp by depositing money online with their credit card, and I don't have to worry about hassling them for weeks about it. The best part about ClassJuggler is thier customer support. I have called a few times when I got into a part of the software that I wasn't sure about. They spend time with you on the phone, walking you through every step! It really is amazing! I am not computer savvy at all, but I can do Class Juggler. I also like that I can email or text certain groups of students about reminders or class cancellation, without having to email my entire list of customers. I used to use another software for emailing customers, but now I just use ClassJuggler. It has been a huge timesaver for me. I used to spend so much time after students left, getting the accounts in order. No more!

Pros

Online bill payment
Online registration
Easy to use

Cons

I wish it had an app for phones/iPads that administrators could use

Response from ClassJuggler of ClassJuggler

Replied March 2017

Lissa, so glad to hear that ClassJuggler's efficiencies have help you get rid of your "angry lines out the door" during registration. :) We look forward to serving you and your Bristles Art Studio for many more years!

March 2017

Suzanne from Fusion Dance Center

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2017

Good Software for the money and great customer service

This is our 2nd year using the software for our dance studio. Last year we used it to for our student enrollment, class scheduling and reporting. This year we started using it to bill our customers and track tuition and payments. I relied on customer service quite a bit while I was setting up the financial side of things, and they were extremely patient and helpful. We still only accept cash or check but are looking at adding a credit card option for next year. We also don't use the customer portal option currently. Class Juggler has helped us keep our heads as we grow. The only thing I would like to see is an option to help us create recital orders. The interface isn't very pretty or intuitive, but it does function well and it doesn't take much time to figure things out. I would rather have a hard working reliable software than an unreliable one that looks pretty.

Pros

Reliable, updates are useful. Reporting often has an export option so it can be manipulated and customized in excel. Monthly tuition statements are easy for the customer to read and understand. Customer service is helpful.

Cons

No recital/performance/ dance order option. Not very pretty to look at and not intuitive.

Response from ClassJuggler of ClassJuggler

Replied April 2017

So glad to hear that ClassJuggler has helped you "keep our heads as we grow," Suzanne. :-) And we hope to continue growing with you, which we will continue to do by listening to your suggestions and allowing them to influence our ongoing product development, so thanks!

March 2017

Aline from Exploration Movement LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Amazing company with the BEST personalized customer service!

Classjuggler has all the functions we need we need and more. That being said, I can go on to describe what you can find on their website or I can tell you what I love about them. I'm choosing the second option. At a time when customer service options are being limited (email or live chat only) classjuggler still offers free phone support. Admittedly, I'm not very technologically inclined. The staff has always handled me with grace and kindness with a splash of humor. All messages are returned PROMTLY and sometimes they even respond after hours! How often so you see that?! Additionally, they are open to suggestions and have made changes to the system based upon direct feedback. I was so impressed the day they listened to my concern and then changed the system because of it! They are a small business that deserves our support not because they are small, but because they are wonderful and have earned it! The small business part is just a bonus! A huge thank you to John and his staff for years of wonderful service!

Pros

Have I mentioned customer service?
Cost

Cons

I haven't come across any that weren't fixed.

Response from ClassJuggler of ClassJuggler

Replied March 2017

Wow, Aline, such detailed reasons for why ClassJuggler has proven to be the right choice for Exploration Movement -- we are grateful, and honored to continue serving you.

March 2017

Elise from Extraordinary Education Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Most flexible class management software

Our organization has been using ClassJuggler for over 10 years, and we love it. We are not actually a dance school. We are a homeschool cooperative, but it works great for our situation. We have looked at tons of other class management services over the past 10 years, but we have never found one with as many features at such an affordable price. Since we offer a la carte classes in all kinds of subjects on a varying schedule with varying costs associated with each class, our program does not fit into most "school" software programs. The ones that might work are extremely expensive and not as flexible. ClassJuggler has always been able to handle all of our complicated needs.

Pros

Extreme flexibility in class scheduling, class pricing, payment options for customers. Great support as well.

Cons

Has a bit of an "old school" feel especially in the customer login area. No feature to show teacher bios to help customers in selecting classes.

Response from ClassJuggler of ClassJuggler

Replied April 2017

Thanks for your 5-star rating, Elise. Glad to hear that ClassJuggler is working well for your homeschool coop. You'll be happy to know that we're upgrading the customer login in 2017. :)

March 2017

Jessie from Barefoot Dance Center

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

March 2017

CJ saves me hours and hours of time!

Excellent customer service- always friendly and helpful! 5 star awesomeness. I gave 4 starts only because there are times when I have to wait for a call-back and wish I could reach someone immediately. Great software for my dance center. When we first started using CJ, I felt like I was on vacation because it simplified my job and saved me so much time. I don't know what I would do without it!

Pros

That it is made specifically for dance schools and understands our needs! Upgrades and improvements are very much appreciated.

Cons

I wish the billing cycle could be tweaked more specifically to fit the needs of individual studios. I wish the credit card possibilities included PayPal since it's so much cheaper.

Response from ClassJuggler of ClassJuggler

Replied March 2017

Thanks so much, Jessie, for your words of praise. Any time ClassJuggler's efficiencies can help you to "feel like I was on a vacation because it simplified my job and saved me so much time," we are tickled pink. Thanks also for your constructive requests for billing and merchant processing. We will take these into consideration on future product upgrades.

March 2017

Kimberly from Arabesque Dance Studio

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Perfect for my business

I've been using Classjuggler since 2014 and have to say, it was the best decision I've made for my business. I went from keeping my books on paper and having no monthly billing statements for my customers. There is so much that Class juggler offers with such a low monthly cost I wouldn't use anything else! The website is so easy to use and operate. My mom who is my office manager and is 65 does it with ease! We love Class juggler!!

Pros

The ease of use and record keeping to pull up balances due for all of my parents and to also see the growth of my studio

Cons

Not being able to click on each student from the class tab to enter payments etc.

Response from ClassJuggler of ClassJuggler

Replied April 2017

Delighted to hear that ClassJuggler has proven to be such a user friendly system for you. Thanks for your specifics about what it does well for you, as well as the one feature item that could benefit from an upgrade. We'll look into that.

April 2017

Shelly from Skagit Valley Academy of Dance

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2017

Personal opinion

As a dance studio director, I have found Class Juggler overall to be a great addition to our company! I still wish there were some additional ways to record specific information for Prospective customers and keep them out of our Active count. Also, I find the email functions a bit "unreliable." Often, even after selecting specific customers, mass emails go out and therefore cause more time needed to respond and clarify to the unintended receivers.

Pros

Great way to manage accounts, create reports and for the most part, user friendly.

Cons

Email functions have some control challenges.
Would still like to have some better options for recording specific info regarding prospective customers and tracking details as we wish.

Response from ClassJuggler of ClassJuggler

Replied April 2017

Shelly, thank you for your positive review! Please feel free to contact us regarding the e-mail issue you're having and we'll see if we can address that.

March 2017

Shelby from Stillwater School of Performing Arts, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2017

Fantastic Software for my dance studio business!

I have used ClassJuggler for four years and I love it! The support system at ClassJuggler is wonderful, they are always available to help with whatever I need and their training programs make set up virtually stress-free. My customers love the self-service features and my staff are able to work from anywhere so that our business can run smoothly. I used to spend many hours per week on administrative tasks and billing, but now I have so much more time to focus on other aspects of running my business. I would highly recommend ClassJuggler for your business!

Pros

Reliability, self-service features, administrative and billing tools, ease of use, and wonderful customer service

Cons

There could be improvements to the look of the software. It is not the most aesthetically pleasing, but I would prefer reliability over looks any day!

Response from ClassJuggler of ClassJuggler

Replied March 2017

Thanks for your testimonial, Shelby, for your warm words regarding our customer service, training, efficiencies, and the customer self-service tools. You'll be happy to know that we are right now in the early stages of a product facelift, so even that will soon be something you can rave about. :)

March 2018

Ann from Dutchess County Gymnastics Center

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

3.0

March 2018

For the most part easy customer entry and enrollment features.

Ability to record and track customers.

Pros

...Access and adjustable date ability to Customer Balance Statements for printing or email.
...Pre-Pay ability.

Cons

..Lack of versatility with start and stop dates; would like to be able to insert a preset start and stop-date instead of waiting for actual day and then going in to complete task.
..Being able to have make-up and trial attendees be recorded in number of students for that particular day in that particular class shown under capacity categories when list classes for day.
..Being able to record multiple charges before saving to customer account.
..For reports being able to use search words.

Response from ClassJuggler of ClassJuggler

Replied April 2018

Ann, Some of your suggestions are really great. I'll get them added to our suggestions database for possible inclusion in a future release. You can also make suggestions directly to us on any screen in ClassJuggler by clicking on the "Suggest a Feature" button. Give it a try any time you have an idea.

March 2017

ALICIA from Alicia Extreme Dance Academy

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

March 2017

GOOD EXPERIENCE

MY EXPERIENCE IS VERY GOOD, GIVE ME ORGANIZATION AND LET ME MAKE A LOT OF THINGS ON LESS TIME. I WANT THAT THEY INTEGRATE SOME OTHER FEATURES, LIKE A TIMECLOCK FOR THE INSTRUCTORS, AUTOMATATION FOR THE MAKEUP AND TRY OUT CLASSES FOR GIVE THE REMINDER TO THE CL