Jackrabbit Dance Software


 

Jackrabbit is a cloud-based dance studio management solution that is suitable for studios of all sizes. Key features include online registration and payments, recurring billing, QuickBooks integration, costume management and email/texting.

Jackrabbit dashboard allows users to check current enrollment revenue, class details, alerts for birthdays, waiting lists and task lists. Users can post staff announcements using different colors and fonts. Class listings and available spots can be checked in real time on the website. Families can sign up for classes through online registration.

With Jackrabbit’s mobile app available for Android and iOS, parents can check class listings, receive push notifications, update their customer portal and more. Support includes phone, email, chat support, user guides, webinars, training videos and on-site training.

 

Jackrabbit Dance - Calendar
 
  • Jackrabbit Dance - Calendar
    Calendar
  • Jackrabbit Dance - Contact information
    Contact information
  • Jackrabbit Dance - Costume management
    Costume management
  • Jackrabbit Dance - Dashboard
    Dashboard
  • Jackrabbit Dance - Recitals listing
    Recitals listing
Supported Operating System(s):
Web browser (OS agnostic)

108 Reviews of Jackrabbit Dance

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Terrie from Techniques in Motion School of Fance
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Best decision for my business ever!!

Ease-of-use

Functionality

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Value for Money

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Great data base for customer information!!

Pros

Ease of use and customer service!! All customer information in one spot. Ability to offer online registration and pay.

Cons

Would prefer it to be able to automatically post a set processing fee when clients use cc online to pay.

Review Source: Capterra
 

Sahaja from Prodigy School of the Arts
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Jackrabbit Class is outstanding!!!! I've been a user since 2009.

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Functionality

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Value for Money

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Jackrabbit helps me with online and in-person registration, scheduling, parent communication, accounts receivable, costume sizing and ordering plus a whole lot more. Overall it's a great program I'd recommend to any studio owner.

Pros

JR is ALWAYS updating the user features based on user feedback through an "idea" button on the dashboard where we can share ideas we have about functionality that we'd like to see added to their already great service. As noted before, I have been a user since 2009 and I can tell you the system is always evolving. They make me feel like my opinion matters.

Cons

Here's what could be improved:
1. Text Messaging needs to be two way. Right now text replies are sent via email which is not always convenient. (but this is true of all the top providers right now)
2. Automatic Payments are not FULLY available. You have to manually perform a group batch to charge everyone on the day you want the payment to go through. In other words, you can't just "set it and forget it". However the batch process is a simple 2 step process. (Also true of all the other top studio software)
3. Currently, there is no customer app. I am mainly interested in this for the push notification feature. This would be great for promotions and deadline reminders.
However, to be fair, they do have a great customer portal which is mobile optimized so customers can access their account anytime on all their devices. (Again, non of the top software have this feature)
4. The LEADS file is limited. Currently, it's mainly a place to park your leads and inactive clients with an email feature. I'd like to see more CRM capabilities like automated drip emails etc.
That being said, I have taken the time to research most of the top software and I still find JR to be the most functional and up to date. I feel this is due to the fact that they are always listening to the studio owners and updating the service to meet our needs.
Keep up the GREAT WORK Jackrabbit. Love your service!!!!!

Review Source: Capterra
 

Sarah from Dance Studio

July 2018

July 2018

All in one solution for dance studio software

Ease-of-use

Functionality

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Value for Money

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Pros

I like that students can register and teachers can log their own hours as well as logging bills/payments

Cons

I really don't have much negative to say about this. I think it can sometimes allow too much delegation if you like to be more hands on

Review Source: Capterra

  Response: Jackrabbit Technologies, Jackrabbit Technologies

Date: August 2018

August 2018

 

We appreciate your positive comments and we¿re thrilled that you are having great
success with Jackrabbit. Our ears are always up for ways that we can continue to
improve our software. We hope your experience with Jackrabbit continues to help
your business thrive!

 

Robin from RCDC of the Performing Arts

July 2018

July 2018

I am enjoying working with this new software since January.

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Functionality

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Pros

It is user friendly and the costumer support via phone or online help line is great. I have found it much easier to use than the previous software company I was with.

Cons

Maybe the price - could be more competitive. The previous software system I used and several others I checked in to were cheaper.

Review Source: Capterra

  Response: Jackrabbit Technologies, Jackrabbit Technologies

Date: August 2018

August 2018

 

Thank you for your endorsement of Jackrabbit! We¿re excited that you are getting
value from using our software. We¿re always listening and seeking out ways to help
you even more. We wish you continued success.

 


April 2018

April 2018

Easy to manage studio software

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Pros

I like how easy it is to add one time charges like dance wear purchases and snack purchases. Drop in classes are easy to log for non company members.

Cons

I wish it were easier to assess late fees on recurring monthly tuition payments so they could be less disputable by parents.

Review Source: Capterra
 

Ken from Stage Door School of Dance

April 2018

April 2018

Great function - needs some UI tweaking and modern tools

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Pros

Jack Rabbit has just about every functionality that we were looking for as a Dance Studio - from costumes to online scheduling and registration, it makes the entire process very easy!

Cons

UI is outdated looking - would love to have an app that we could run on an iPad for attendance or as a POS system.

Review Source: Capterra
 

Jeanne from Carolyn Dutra Dance Studios
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Compared to the last system we used, this has more functions.

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MAKES MY JOB EASIER AND MAKES THE CUSTOMERS REALIZE IT.

Pros

I like it because we no longer have to manually generate statements each month. I like being able to look at the transactions and how each payment was applied.

Cons

I never had to removed a monthly tuition fee because someone paid in advance of the next month to be billed. Each time I forget to remove this fee, I get a complaint that the customer was duplicate billed for the new month. I wish this problem could be addressed.

Review Source: Capterra

  Response: Jackrabbit Technologies, Jackrabbit Technologies

Date: March 2018

March 2018

 

Thank you for your endorsement of Jackrabbit! We're excited that you are getting value from using our software. We're always listening and seeking out ways to help you even more. We wish you continued success and would love to help you solve some of your issues through a Checkup Call, which can be scheduled through this link: https://app.acuityscheduling.com/schedule.php?owner=13122060&appointmentType=3253323

 

Susan from Lexington Ballet Company
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

A single tool to manage student database, emails, and tuition transactions is a huge time saver.

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Time savings, better record keeping, better tuition collection.

Pros

Easy to manage students and families. The waivers and online forms are great. We love being able to reconcile tuition transactions and send emails using the same tool as managing student contacts. In the past, we had separate databases for each purpose.

Cons


--Taking attendance is cumbersome, instructors can't see all of their classes. This is a big struggle for our open classes where some students pay online and some in person and we need to reconcile payments with who actually showed up. Right now we are still doing this with a paper sign-in sheet since we can't get Jackrabbit attendance to work.
--Managing partial payments is difficult. Half of our students pay monthly and each amount is custom due to scholarships or other adjustments. It would good to have a family field for number of payments, and then the ability to have the statement show the next payment amount that is due. It is very time consuming for us to calculate each families payment by hand and send individual notices.
--Difficult to reconcile reports due to the filters. The paid fees report is good but its almost impossible t run a transaction report that give the same value.
-- It would be great if event registration had an option for groups instead of families. We often have schools or community groups register for our events.

Review Source: Capterra

  Response: Jackrabbit Technologies, Jackrabbit Technologies

Date: March 2018

March 2018

 

Thank you for sharing your thoughts. We would like to work with you to help you benefit from all of our features and we're always available to do so. We would love to help you fix some of these issues through a Checkup call, which can be scheduled through this link: https://app.acuityscheduling.com/schedule.php?owner=13122060&appointmentType=3253323

 

Jamie from Sahuarita Dance Center

February 2018

February 2018

Easy to use

Ease-of-use

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Pros

The application allows me to clock in and out. I like how I can take attendance quickly and remember each students full name.

Cons

I wish I could write notes under each student in the application. I also wosh there was a way to creat detailed evalutions for each student.

Review Source: Capterra

  Response: Jackrabbit Technologies, Jackrabbit Technologies

Date: March 2018

March 2018

 

Thank you for your endorsement of Jackrabbit! We're excited that you are getting value from using our software. We're always listening and seeking out ways to help you even more. We wish you continued success.

 

Jessica from Panorama School of Dance
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

The system has saved us time and money, I love how they actually apply our suggestions

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Time saving, reporting, convenience, ease of having parents do the work them selves,

Pros

The ease of finding information, charging our families with a click of a button and the recital module. Also the store is very handy to have linked to your families accounts.

Cons

They need to concentrate on the Canadians way of doing things more our taxes need to be worked in better. The store is great but I have suggestions to make it more user friendly with inventory and purchase orders. The fees as a Canadian using credit cards is insanely high.

Review Source: Capterra

  Response: Jackrabbit Technologies, Jackrabbit Technologies

Date: March 2018

March 2018

 

We appreciate your positive comments and are thrilled that you are having great success with Jackrabbit. Our ears are always up for ways that we can continue to improve our software. We understand the challenge with tax rates, and with the credit card fees, we recommend reaching out to SafeSave to ensure you are receiving the lowest rate. We hope your experience with Jackrabbit continues to help your business thrive!

 

Tiffany from Releve Performing Arts Center
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

We love Jackrabbit. We recently started to use the recital management feature & costume mangement.

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Pros

Jackrabbit is easy to use! We really like the costume management feature and the costume management feature. We also like the the time clock. We would like to start using the Events feature in the near future

Cons

The parent portal and they way the account payments are linked in the account summary. Our parents don't use the portal much because they say it is hard to understand. We spend a lot of time trying to explain.

Review Source: Capterra

  Response: Jackrabbit Technologies, Jackrabbit Technologies

Date: March 2018

March 2018

 

Perfect timing! We will be releasing our new Parent Portal in the next couple months. This will be mobile friendly and much easier to use, the look and feel is much more modern. The function of linking payments and fees will be the same but hopefully it will be easier to understand in the new Parent Portal. It looks like your parents may be having trouble with some unlinked Payments/Fees, we recommend a Checkup Call help fix the issue. Here is a link to schedule your call: https://app.acuityscheduling.com/schedule.php?owner=13122060&appointmentType=3253323

 

Jennifer from Alpha Omega Gymnastics and Dance (aka Athletic and Performing Arts Ctr)
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

It has helped us streamline in a big way.

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Streamlining our 2 companies that merged plus the training software as well as the broad use of the product

Pros

I love the continued training options. I love the Facebook group so that I can hear from other customers about what works, what doesnt and upcoming upgrades, etc.

Cons

I HATE that it does not yell at me more when I scan someone in that has a balance. I wish the box would turn red! It would help my collections rate big time.

Review Source: Capterra

  Response: Jackrabbit Technologies, Jackrabbit Technologies

Date: March 2018

March 2018

 

Thank you for sharing your experience with Jackrabbit! It's our hope that you always find value in our features and functionality. We're always listening and seeking out ways to help you continue your success. Great idea to have the option of showing a balance in RED. I have added this to our Enhancement list for consideration.

 


February 2018

February 2018

For studio owners/staff, you need it. NEED.

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Functionality

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Pros

Jackrabbit is really the first and only thing you need to run a dance studio. I cannot say enough what a boon it was to the industry when it first came on the scene. It's amazing, it does EVERYTHING you could possibly need it to do, the company is incredibly supportive and holds continuing education to get the most out of it, and it's highly cost effective given the range of functionality. You don't need anything else if you have it, which is amazing--especially for an industry that is often miles behind others when it comes to technology.

Cons

Nothing. Seriously. Anything wrong with it would just be nitpicking, and given what I wrote about its positive side, it's simply not worth nitpicking such a vital and amazing product with such a great team attached to it.

Review Source: Capterra

  Response: Jackrabbit Technologies, Jackrabbit Technologies

Date: March 2018

March 2018

 

We appreciate your positive comments and we're thrilled that you are having great success with Jackrabbit. Our ears are always up for ways that we can continue to improve our software. We hope your experience with Jackrabbit continues to help your business thrive!

 

Kimberly from Greenbelt S.I.T.Y. Stars

September 2017

September 2017

Awesome Experience!!!!!!! Love it!

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Pros

Jack Rabbit has help videos for every feature to walk you through the set up process making it easy to set up and get going in very little time. The support line responds quickly.

Cons

The app is extra. I do not have any other cons at this time. It is working well for my organization.

Review Source: Capterra

  Response: Jackrabbit Technologies, Jackrabbit Technologies

Date: September 2017

September 2017

 

Thank you for your review! It's obvious from your comments that you're getting some of the best benefits possible from using Jackrabbit. We try every day to make sure our software gets better and better so it helps you even more!

 

Carrie from Ruckus Dance Alliance
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

After trying two other programs and the pencil/paper method, Jackrabbit is a huge time saver!

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Having all of my data in one place, organized, and archived is priceless!

Pros

It does so many things, and I'm still discovering ways to utilize it. The search capabilities are fantastic.

Cons

Sometimes I look for a report that I think I want to run and I can't always find it. That could entirely be user error though!

Review Source: Capterra

  Response: Jackrabbit Technologies, Jackrabbit Technologies

Date: July 2017

July 2017

 

Thank you for sharing your experience with everyone. We're thrilled when our software makes customers happy! We hope you continue to enjoy working with tech support when you have questions and using the software more powerfully with each enhancement.

 

Lari from Citadel Dance & Music Center

July 2017

July 2017

I love having everything in one place. This is the only way I am able to keep up!

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Pros

Again, I love that everything can be done in one place. I use the sign in and out sheets daily. I use the email families once a week during concert season to keep families up to date on schedules etc... I use the class enrollment daily. This system truly keeps me organized on a daily basis.

Review Source: Capterra

  Response: Jackrabbit Technologies, Jackrabbit Technologies

Date: July 2017

July 2017

 

Thank you for sharing your experience with everyone. We're thrilled when our software makes customers happy! We hope you have many more years of success in unleashing Jackrabbit's power for your center.

 

Alice from Cumming Dance Academy

July 2017

July 2017

VERY user friendly. Yearly seminars to keep you updated on new features. Great service.

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Pros

Parent portal makes it super easy for parents to keep up. Very easy to train new users. Very user friendly.

Cons

I wish we could easily copy and paste pics on class emails. I know there must be an easier way to do it.

Review Source: Capterra

  Response: Jackrabbit Technologies, Jackrabbit Technologies

Date: July 2017

July 2017

 

Thank you for sharing your experience with everyone. It's obvious from your comments that you're getting some of the best benefits possible from using Jackrabbit. We try every day to make sure our software gets better and better so it helps you even more!

 

Christa from Creo Arts & Dance Conservatory
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Since we began using jackrabbit, you customer retention has doubled. Jackrabbit is awesome!

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We are happy to say that because the system is automated, our customers retention is higher. Families love that they can register whenever they want on line. We have also had great success with the attendance and skills page. Once the skills buttons were implemented next to the attendance our staff had a much easier time ensuring that skills were assessed in a timely manner. As the director, I also love that I get immediate updates when a family has registered. This summer those updates helped us divert several clients from attending the wrong classes.

Pros

Not only is Jackrabbit easy for our customers to use, help is always available for my staff. The Jackrabbit support team is very friendly and patient. We rarely feel like we are waiting for a response. We also love the new skills and attendance tabs. This has been a fabulous tool for us at CREO.

Cons

It can take an hour to figure out where to look for certain buttons on the back end. As we gain more students, my staff has to act more quickly. Waiting for help or searching for the correct button can be frustrating. This is especially the case when we are working on setting up skill sets.

Review Source: Capterra

  Response: Jackrabbit Technologies, Jackrabbit Technologies

Date: July 2017

July 2017

 

Thank you for sharing your experience with everyone. It's obvious from your comments that you're getting some of the best benefits possible from using Jackrabbit. Please send questions you have though the Help button in your software and -
of course - submit your ideas through the Send Idea button! We depend on your comments. to make improvements.

 

Katelyn from Ballet Etc Studio for the Arts
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

JackRabbit is easy to use and assists immensely in organizing classes and students each season.

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Mass emailing to our families save us time and creating email lists. Also, being able to register dancers quickly and easily is great for saving time.

Pros

We like the ease of adding students to classes as well as dropping and transferring to other classes throughout the season. Being able to email on mass is also great but we also love being able to select specifics about a group before emailing. Class creation is easy, but still detailed, and the posting of fees is simple enough. I love the Dashboard! It gives a great snapshot of the business. The email schedule feature is also fabulous.

Cons

The cost to process families credit cards through the software is outrageous! Our fees have been so high that we have been forced to stop using this feature for some of our families. Also, reports are hard to work with and from time to time fees do not post to family's accounts when they register online. It would be great to have an "add fees" button similar to the class details where we could put in a monthly fee once and then post it for multiple months by clicking one button.

Review Source: Capterra

  Response: Jackrabbit Technologies, Jackrabbit Technologies

Date: July 2017

July 2017

 

Thank you for your review! We're thrilled that there are so many things that you love about Jackrabbit. If you work with a Jackrabbit-preferred credit card processor you have access to their meet or beat pricing promise so please reach out to them. We also base improvements on your ideas so please submit ideas through the button in your software so that we have a clear understanding of how you'd like to see Jackrabbit continue to enhance the software.

 

Adrianna from SoZo Dance Academy
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

We use the software to manage our dance studio and have 80-100 families.

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Easy management of files.

Pros

We love the email features! So many templates and options. Another feature we love is the parent portal! So easy to bill accounts and allow parents to pay. It allows the money to go through less hands.

Cons

The search feature is very specific and if you don't remember exactly how the class is titled, it won't pull up.

Review Source: Capterra

  Response: Jackrabbit Technologies, Jackrabbit Technologies

Date: July 2017

July 2017

 

We appreciate your review and we are happy that you have success with so many Jackrabbit features. We also understand that there are some areas that you would love to see tweaked and enhanced. That is exactly why we provide a way (through the Send Ideas button) in the software for you to share your thoughts with us. Please share your ideas about the search feature! We're always looking for ways to improve.

 
 
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