Anytime Collect Software

Pros

I love the convenience of being able to send statements to customer. Just so crazy about this software ..

Cons

There is nothing much to say in terms of con the only thing I would say is it take a little getting use to.

We've been using ATC for a few years now, and I can't imagine doing without it. As the Controller, I don't actually do any of the collections work, but having everything in ATC allows me to keep tabs on what's going on. I love the communications history - when we had to replace our collections person it was great to be able to retain all the history of her work. The most powerful part of ATC, is definitely the automated emails, which we've just begun using. I'm expecting this to make a huge difference in our past due balances over the next few months.

Pros

*The automatic sync with our accounting software
*The ease of sending emails to clients via ATC
*Being able to see the history of all communications with a client
*Automated emails & statements
*The ability to record customer promises and to set reminders to follow up

Cons

Not much is intuitive - at least on the "old" version. Figuring out how to do what needed to be done hasn't always been easy. I haven't been using the newer version yet but my collections person tells me it's easier to move around in it.
Documentation is definitely lacking - I don't consider searching through old help tickets or articles an acceptable substitute for real in-application help.

Advice to Others

Don't delay using the automated email feature. It's really the most powerful aspect of the software.
Make sure all your collectors are utilizing the Expected Payment & Broken Promises features.

We have been trying to invest in a program that would allow us to streamline our AR processes. We are a small company but spend a lot of time sending out reminders and making phone calls that more often than not, go unanswered. The automatic e-mails and follow ups have been a huge help! Customer support has been wonderful and always eager to help.

Pros

Automatic e-mails and follow ups.

Cons

Setting up automated features requires multiple steps and can be confusing.

Before Anytime Collect, our average days outstanding was around 55 days. We had a lot of cash tied up in receivables. We were spending a lot of time calling customers.
After implementing Anytime Collect, emails are sent automatically and customers can see their overdue invoices. Our Average days outstanding is down to 45 days and our cash flow is much improved.

Pros

Automatic sending of emails as often as we specify.
Attaching of customer invoices to emails and a customer portal where they can see their account details in full.

Cons

A little complicated in setting up but customer service is excellent.

Advice to Others

If you are using Epicor, get this add on!!

If one word could describe Anytime Collect it would be "Transparency." Since implementing Anytime Collect, we have more visibility across the board as to where we stand with our receivables. There are no more paper aging reports with highlighters. Anytime collect brings out the information you need to make key decisions on a day to day basis.

Pros

I enjoy the automation of emails to past due accounts, the task list that it provides, and the dashboard that gives an overall executive view of the receivables.

Cons

It is web or browser based and it can be slow at times. The company has been great and have put us on a pilot release of a new version. There have been some bugs as with all new software but the power is still there!.

Advice to Others

In today's world, we are all about what have you done for me lately. The auto emails for past dues are great! ; however, I would like to be able to send customers emails thanking them for recent payments. Currently that field is not available for the auto emails so I would like to see that there. This will show customers we appreciate their business.

My experience has been both god and bad. I was not at all satisfied with the way the system was delivered to me, which my boss could have had some influence on that. Not real sure. Which I understand most of it is the way ATC likes to train. I did not need a shell of a system to format/program. I needed it to be ready to hit the ground and run. I did not like that aspect of it at all.

Pros

More organized
Can make it company specific to most needs

Cons

Slow
Few quirks here and there
You do a lot of the formatting in your training, which takes up training time. Should have already been formatted.

Advice to Others

See above
Also, on the new system, the email block is not long enough. Before implementing the software program, talk to the people that are going to be using it. I cannot rate the value of the product because I have no idea what it cost. I do not we have been charged for some training, which I do not agree with because there have been so many issues with your system.

Their support is awesome! Very quick to respond and always helpful. The software is the best we could find out there to fit our needs and so far, I am happy with it.

The system takes a while to run reports and navigate through different screens. Would like the system to be more user friendly. Our invoices are pushed over into Anytime Collect on a daily basis but information is not transferred when payments have been received. Instead, the payments have to be manually recorded and invoices inactivated in ATC.

Have you ever been part of an ERP implementation only to find what does not work? You will not have that issue with Anytime Collect. I have been pleasantly surprised at how robust this system is. There are many features I like about this system, here are just a few... A Dashboard that indicates Projected Cash Receipts, you can also see the average days that invoices are paid late by various Invoice Amount ranges. You can have the system send out collection emails based on various criteria such as the number of days late. You can even have the system send out other types of emails such as a Welcome Letter. When a customer receives an email they can click on a link that takes them to a portal listing their invoices and from their they can print an invoice copy. They have an extensive Knowledgebase of videos. I can't say enough about how wonderful their staff is to work with. Needless to say I am very pleased with the product and service.

I love how Anytime Collect would schedule collection calls with just a click of a button. This was a time-saver for me and my group of collectors. Also the scheduled follow-up calls were great.
The only con if you will was sitting up the parameters on when I wanted collection to begin after 30 days from date of invoice or based on system terms. The pros were the staff at Anytime Collect took care of this for me so really it was not an issue.
Overall, a very good collection Tool, and I tell other business associates I meet about it.

Haven't used software first hand, however the demo looked useful.

Pros: Flexible, can adapt to your business process, quite intuitive, great visibility into customer accounts
Cons: Third-party product depends on scheduled sync to ERP, installation and system maintenance is dependent on supplier and their support schedule, recently experienced significant increase in annual support fee