WebAR - Collection Software

WebAR can definitely compete against some of the bigger systems on the market and they have several different packages depending on your size business. We looked at 20+ systems before picking WebAR. It was excellent for us because we started small and have since grown to a medium sized agency without the need for software / server changes etc to interrupt business. The automation has eliminated the need to hire extra resources and clients love the online access.

Pros

Most of all, our clients actually use it and love it and it cuts down on customer service (ie - if they want to report a pay direct, they just login and report it on the account instead of calling). Cloud based hosted solution, secure, ease of use, client portal, online payments, automatic payment plan & posting, flexibility, HIPAA compliant, automated workflows, SQL reports, scoring capable (ie - able to hold 5 scoring values per account and calculate different scores after each no answer, hangups, etc), batch dialer disposition importing, integrated skip trace capabilities, integrated credit reporting capabilities, sftp file upload/download portal, user role based permissions, account forwarding/tracking, and flexible custom forms you can create at will to fulfill any special need that you have.

Cons

Not many and they are minor ... payment remittance invoices to the clients are a little confusing on reversals/NSF for gross remit clients, requires an outside accounting program (ie - Quickbooks) to track outstanding client AR, only a couple of ready-made canned reports are available but other reports can be made on SQL, paperless document management automation (ie - uploading paper backup to accounts, account entry, etc) could be improved and they are working on that, no legal tracking but you can create a form to include any field you want plus they are working to integrate the forms across different clients, technical service staff availability limited to mostly email and sometimes on phone but they are US based and available in tight spots for emergencies. Again, none deal breakers and they are always improving ... with no upgrade fee!

Great Product Poor Execution

I have been running WebAr SB for over a year, this has been a great step up from what we had before. there customer Support is a bit lacking, seem to take several hours to get anyone to respond than takes several time to explain the issue. They seem like a great company just very overwhelmed. Also there is no extra help, if you have a questions you still have to go through the same support channel.

Pros

Cheap, Mostly Reliable, some cool features that saves time.

Cons

Make sure you have all your questions answered before you finish with training. Customer support very slow. No user manual, no outside explanation for anything..when an updates come out no fallow up on features.

WebAR is the most robust & impressive collection system I have ever used.

Pros

It seems this system can be configured to do just about anything for A/R or debt collection management. I've been in the collection (1st and 3rd party) industry for 25 years. From a small agency to large 200 seat national agency; from buy here pay here lending to bank - This is the finest system I have ever used. Furthermore, it's the finest system of any agency that I had to audit for the bank.

The automation capacity is amazing. It has functionality of which I haven't even scratched the surface.

Cons

A Con? No factor - there is no Con to this system. The only thing I can make a stretch in being a thing that I "like least" could be the set up time. But, if you're objective and are serious about getting the most out of the system - then this is not a factor for purchasing but a factor for planning and development. Because the time spent setting this thing up right on the front end - translates to time saved every day on things you no longer mess with because the system is doing it for you.

Attorney use for collections

There are many functions that can only be used half way. Its like having peanut butter and no jelly in the house. I think that if you are going to say you have a capability then you should have it all the way. Examples.... You can write a check to your client but not your company for the commissions. You can keep a running trust account but have no way of balancing to the bank. But advertise full trust accounting. Admin can change the top of an account but others can not see the changes made. You can make 100's of letters batch up but have no way of printing them all at once. I was told by support to hire an outsource company. You have wonderful support but by e-mail only. Some things can not be explain in an e-mail. I have spent 50 emails explaining something that can take up to 5 minutes on a phone call. Spreaders can spread up to 6 buckets on the screen but will only spread 2 buckets when you take a payment. Just a lot of peanut butter with no jelly in the house. Overall the product has made a great impact on this office.

Pros

The ability to select a path of how we want every file handled. It does the work for us.

Cons

Only half of the perks work. You have to manually do the other half.

WebAR user review

We were forced into changing software providers due to unforeseen circumstances and had to make a decision fast. We reviewed several options vi phone calls and web demos and chose to go with WebAR. The implementations team worked with our Company to ensure Our WebAR fit our needs. They continued to work closely with us through conversion/upload of prior data and all aspects of implementation. We have found WebAR to be versatile as well as user friendly. If I had any criticism it would be regarding their Canned Reports and Dashboards. In my opinion, basic reports and dashboard information should be addressed, revised and made available asap.

Pros

User friendly and ease of Worklist and data movement

Cons

System Reports and dashboards need work.

Ace Collections Software

Trial by fire when we first started. I want everything done yesterday and am always looking for ways to build it better. Years ago, training and learning the system was cumbersome and the learning curve was steep...so many ways to get from A to B...but now it is much better.

Pros

The ability to integrate and bring other vendors to the table, automated jobs to make your processes leaner, continuous innovation and staying ahead of the curve in technology and application.

Cons

Lack of examples that you can learn from and training on their analytics reporting tool. For instance, build a query the wrong way hooking multiple tables together can be a guessing game at times because the query will timeout or break. If you don't know SQL you could have a sharp learning curve.

Great product, Great Service

Service is top notch and the techs are knowledgeable of the industry so they understand what you need and they get it done right the first time. Highly recommend this company

Pros

Webar has created services that have increased revenue and decreased time. The best of both worlds.
The #1 Pro is the automated payments system allows my debtors to login and make partial payments, payment in-full or simply dispute their account. It automatically updates the account applies the payment and/or updates all credit bureau reporting.

The ability to customize the flow of accounts myself and not having to pay to have custom programming has allowed me to make changes to how I work accounts without having to pay outstanding bills to get it done

Clients love the fact that they can add accounts themselves and they don't even realize they are saving my agency money. Clients can also login to view their accounts and many times answer their own questions without calling our office.

Cons

The only bad thing, which really isn't a bad thing is I have to set time aside to actually contact my client to build the personal relationship, because they really never have a reason to call...

BEST COLLLECTION SOFTWARE

WE HAVE BEEN USING WEBAR FOR OVER TWO YEARS AND THE SOFTWARE HAS EXCEEDED ALL OUR EXPECTATIONS, WE WOOKED WITH MANY OTHER PLATFORMS AND FOR EASE OF USING THERE IS NO BETTER SOFTWARE ON THE MARKET THEN WEBAR

Pros

EASE OF USE

Cons

NOTHING

WEBAR? ACE? INTERPROSE?

It has not create faster steps for collection reps. I do not feel adequate training was given for such a large intricate set up of our business.

Pros

I like the fact that accounts can be pulled into Excel easily.

Cons

There are too many steps when performing certain actions. My reps take longer on account due to the slowest of the system if the accounts have many bundles in them. I do not like the fact that reports are never accurate. I do not like the response attitudes or tines from service. I especially do not like constantly being told there is an extra charge for items or corrections especially when ACE created the report, or jobs etc.

WebAR Review

The experience with the implementation team was great, however after implementation we were switched over to customer support and those folks need some classes on how to win friends and influence people. Typical IT support group, act like your bothering them when you ask a question or reply in a way that implies you are stupid because you didn't know how to do something.

Pros

Has all the features the collectors need to collect debts.

Cons

The dashboard could use work, we haven't gotten proper totals from the get go.

When it is working it is great, when it doesn't it is a nightmare.

Pros

The automation when it is working properly.

Cons

We have been running WebAR for 4 years this Fall. I would say between years 2-3 we saw a definite fall off in customer support. Recently beginning this year, they have addressed this concern by hiring on additional staff and the turnaround although still in its infancy is greatly noticeable. Previously I would have to track and follow up with support as they would not keep me in the loop with updates or questions regarding my issues. This year has been a complete 180. Responses are timely, informative, and helpful. I rate customer support as a 3 because of the average of poor service in the past, but if this trend continues it would easily be a 5.

SIMPLE USE

A WONDERFUL SOFTWARE TO USE, MADE EASY AND WORKS WELL WITH OUR BUSINESS MODEL. SIMPLE TO UNDERSTAND AND NAVIGATE.

Pros

MAKES FINDING ACCOUNTS EASY AND LOVE HOW REPORTS CAN EASILY BE OBTAINED.

Terrible

I could not be any more disgusted with this company and some of their employees. First off, what we saw in the demo was NOT active after we signed their contract and we were told we would have to "upgrade". Their President Matthew apparently does not care about his customers or his reviews, more of a "do what you want, we don't care" mentality. Their tech agent Kyle Nelson is unprofessional and takes most concerns and complaints as a joke. Their software works when they want it to work and we had issue after issue. Their software is not user friendly and in my opinion is not collection friendly. More than 70% of the time we had issues logging in, setting up clients and never had the ability to run reports. Buyers Beware, they will make you feel like you and only you matter until you sign the agreement. I would never recommend these people to anyone.