ClearDent Software

Pros

Really easy software to use and very easy to learn!! From charting to ledgers to reports... very user friendly!

Cons

Nothing really, the software is extremely user friendly.

Mixture of happy working and frustration with the management.

Pros

It’s a great system for a dental practice, user friendly and easy to learn and use. Exceptional technical support. Good value for the money.

Cons

The developer/VP refuses to add one option in a user setup wich would allow the owner of the dental practice regulate the access of each team member to the financial data of the practice. The programmers are very receptive to implement multiple “fancy pictures, colours and such” but refusing to help the owner with safeguarding very sensitive information. It has been a source of frustration for over 6 years already.

Ease of customer service and friendliness allows the staff to take the step to call - not wait to ask myself or the office managers.

Pros

As a dental staff trainer, I love the training tool online. The basic framework is clearly reviewed, and I and the staff can spend more time training on specific areas.

I appreciate the ease of use and the reporting systems for our day and month end. Customer support is wonderful and the staff learn more each time they speak to someone.

Great job!

Cons

I would like to have the lab codes not automatically have a check mark next to it in the treatment planning area. I create templates that sometimes needs codes removed and now when remove all checked items is clicked a lab code is removed that was auto checked

Pros

Very user friendly. Transition from appointment book to scheduler was so easy.

Cons

The fact that i have to contact Cleardent to inquire of any software updates. We dont often need support so we dont contact them often. I had to ask if there was a more current version we should be on and it was about 7 updates behind. It would be nice that every time there is an update with the program of a dental fee guide that they contact us.

Love the program, easy of screens and use and being able to get from one area to another . Good graphics , support seems better than a year ago . Love clearconnect . Need to know how to use it better . Patients are loving it .

Pros

The functions are great , to see all information for patient information but a lot of clicking . Clicking from one screen to another . Pros ease of use compared to other programs .

Cons

Wish there was a feature showing information missing from patient info area . Like no picture on acct in schedule . The scheduler should be able to show what info is missing on chart . Emails mobiles pictures with maybe a question make ? Meaning go to patient info screen to get . The Pre Med we have to put into each appt but if in the Medical or patient screen we clicked the button and when those patients came in their appts were automatically knowledged as Pre Med IMPORAMT . Other wise can be missed.

Wish when in adjustment the notes category would automatically not be checked to show on statements patients don’t need to see any individual notes only for office .

PREMED needs to be automatic on any appointment showing and ticked . Not as you are putting in the appt . Too much to remember needs to shows immediately.

Would like to be able to get to deposit from schedule .

Printing patient receipt have to say print 2x once money taken . Should just print automatically once $ taken and processed.

Schedule should be able to get to screens in other areas as well as it is the main function .

Would like an icon for insurance over 3 mos outstanding on acct or it goes to orange as we should look into a acct

Had tech explained to me about ledger, and reports

Pros

-Scheduling is more of easier thing to look at

Cons

-Adjustments, overpayments, credits, are difficult to follow
-Certain overall monthly and yearly summary doesn't tell you whether it includes entire writeoffs, labs, payments, etc.
-mounting xrays have to explain to new cda all the time

Pros

I like that Cleardent is based in Canada. With more privacy laws in place, I don’t have to worry that back ups and patient information are being stored elsewhere.

Cons

In some instances there are different ways to do things. Sometimes the methods are counter intuitive.

N/A

Pros

I liked how easy it was to learn the software

Cons

More features for the dentogram. ie: classification of occlusion

It has been great the staff really has helped us out when we have difficulties.

Pros

The ease of use and the logical setup make it a great system

Cons

Inability to determine active patients and other information necessary for valuation of practice metrics.

IVE ONLY HAS A POSTIVE EXPERIENCE WITH CLEARDENT . ANY ISSUES OR TECHNICAL DIFFICULTIES WE HAD IN THE PAST WERE RESOLVED IMMEDIATELY NOT ONLY ARE THE TECHS KNOWLEGIBLE BUT THE SUPPORT TEAM IS ALWAYS EAGER AND READY TO HELP

Pros

HOW EASY IT IS TO USE IT WAS A PERFECT DENTAL SOFWARE FOR OUR OFFICE

Cons

THER IS NO CONS TO CLEARDENT ITS FAIRLY EASY TO USE AND LEARN

Pros

I liked the ease of adding patients to the schedule and updating their personal information. Also, the predetermination interaction with insurance companies was done quickly and simply.

Cons

I disliked that the interface couldn't be changed to one's preference as well as difference on the tooth chart wasn't shown on day-to-day procedures.

Pros

That it is user friendly and easy to train people on

Cons

That it requires additional purchases to be able to use all of the services.

Pros

It is easy to use. And relatively problem free.

Cons

The payment allocation is not very user friendly

I am extremely happy with the customer service help I have received so far, they have helped with all my call requests.

Pros

I really enjoy how easy it is to do insurance cheques with ClearDent

Cons

That making next appointment is only visible on 1 computer, there should be a drop box for CDAs and receptionist to access at the same time

Pros

That it is easy to navigate and find what you need.

Cons

That you have to pay for added features.

Pros

very easy to use, user friendly. Recare list are very helpful too.

Cons

not able to have more than one window open without freezing

Pros

ClearDent has great features including the secure exchange of patient information between offices which is a great feature when having multiple offices.

Cons

It can be cumbersome to learn at the beginning and have to invest a few hours when training new staff members.

Pros

real time compatibility with most insurances, especially with PBC

Cons

-quite rudimentary (ie: have to track items that are not covered by insurance manually)
-some insurances only allow certain number of xrays or certain dollar value per year or they don't pay for fluoride or there's age restrictions

Pros

Easy to use with good support from Cleardent.

Cons

Annual fee is a bit high. They should decrease the annual fee with long term users.

Our office setup with a remote server - not sure if there are other offices set up like that. It's just a pain that some updates can't be applied to our system because server access is limited. We pay our system admin big bucks to maintain our overall office systems... it has since become challenging to be in this set up of having a remote server...

Pros

User friendly... easy to navigate.. tech support is good..

Cons

for new users, it can be a challenge to figure where to access certain functions coz the tabs are shown as images like a credit card, a clip board...
sometimes, i feel that it's either the practice is paying too much or the software is not being maximized to its full potential..