Dentrix Ascend Software

4.18 / 5 (168) FrontRunners

Our advisors have recommended this product 3 times in the last 30 days

About Dentrix Ascend

Dentrix Ascend is a web-based software suite for dental care. The software suite provides tools for scheduling, appointment booking, e prescribing, and monitoring continuing care, as well as various chart types. Users can enter clinical notes and enable pop-up alerts that appear when a patient’s chart is accessed. Treatment planning tools track patient benefits to help set appointment schedules.

Users can also manage billing and accounting, insurance processing and revenue. Reports can be run to track payments, medicaid reimbursement, and payer utilization. Permission controls allow users to restrict access for individuals or groups. The software can be integrated with other applications such as Allscripts, eClinicalWorks, Epic and SuccessEHS.

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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

168 Reviews of Dentrix Ascend

Average User Ratings

Overall

4.18 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(76)

76

4 stars

(63)

63

3 stars

(19)

19

2 stars

(4)

4

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 168 results

April 2020

Krista I. from Dental

Verified Reviewer

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

April 2020

Good software

Good to fair. I use it at offices when I temp

Pros

I first was introduced to dentrix in dental hygiene school. At the time, It was the only dental software I knew of and felt as though it was pretty easy to use. In hygiene school, you do not use the software to its' best ability because we are limited to what we do w the dental charting, etc. I have used dentrix often during temping and do find it a little confusing, but I seem to manage pretty well with help from staff.

Cons

I am not a big fan of dentrix, I think it can be confusing and non-user friendly at times.

August 2019

Bevin from Carolina Kids Dentistry

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2019

Dentrix Ascend review

overall i like the product but correcting the accounting issues is something that is very frustrating and would possibly cause our practice to return to Dentrix

Pros

like that its cloud based and always evolving with updates as users make recommendations to improve. I like that I can access it anywhere.

Cons

I do not like the line item accounting and that credits can not be left on the ledger without affecting provider totals. A/R from previous months changes based on patient over-payments. We have all our fee schedules in and we do write offs at time of service /claim generation but there are still instances where we have over-collected and the only way to have the adjustment for the patient over-payment is to put the EOB in as insurance over-payment which is not accurate or refund the patient directly when the EOB is received, which is not practical

Reasons for Choosing Dentrix Ascend

because i liked the cloud based option and the fact that updates are live whenever they are released

Reasons for Switching to Dentrix Ascend

we opened a second location

February 2021

Sonya from SECD HERMITAGE, LLC

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

5.0

Functionality

3.0

February 2021

DENTRIX ASCEND

We just short of 2 years using Ascend. While I have gotten used to some of the more burdensome aspects, and it's okay, there are still many aspects that are inefficient and time consuming. Software, especially new "latest and greatest" should make workload easier and more efficient. Overall, Ascend hasn't made things more streamlined and efficient. It is the opposite.

Pros

Being web based is an advantage due to being able to access when out of the office with secure credentials. Occasionally situations arise when contacting patients outside of business hours of off location is important. Being able to add attachments to claims is easy and I do love this about Ascend, except......

Cons

......Many insurance plans we use are not supported neither in eclaims nor attachments in Ascend. Some plans with multiple payor ids, are only identified in Ascend with one or the wrong payor id altogether, increasing the number of paper claims required. It also not possible to update an employer/group when they change insurance plans, some do this yearly. A brand new group has to be added when this happens. Editing a group makes much more sense. Too many clicks to do everything, especially printing. Standard reporting is extremely difficult. Building the report needed is time consuming and confusing. Of all the complicated things you can do with Ascend, electronic billing isn't one of them. Statements have to be printed, stuffed, stamped and mailed. Very time consuming.

Reasons for Choosing Dentrix Ascend

Now having experience in both plans, My personal preference would have been to have stay with Eaglesoft and wait until the web based product in development was ready.

Reasons for Switching to Dentrix Ascend

New owners preferred Schein products.

Response from Henry Schein One

Replied February 2021

Thank you for your feedback. We are glad you are finding the anytime, anywhere access to be helpful. Especially since the start of the pandemic, Dentrix Ascend users have commented on how this has been very helpful. We appreciate the feedback on insurance plans and reporting, and we will look into the areas you mentioned. Regarding statements, you do have the option to send them electronically, and they arrive by the customer's preferred method: text or email. You can learn more about electronic statements in the online help or give our Support team a call.

August 2019

James from Brennan Dental

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Satisfied from the start

We have always been happy with Dentrix Ascend. Our IT needs and budget are a fraction of what they otherwise would be. We can always access and stay up to date with no additional cost or waste of time. Ascend continues to get better and better.

Pros

Intuitive. It has eliminated wasted time and money on training.

Cons

While being next generation technology and cloud based it has been very slow to publish APIs and become operable with so many other businesses that can enhance dental practice management.

Reasons for Choosing Dentrix Ascend

It being cloud based eliminated half of the alternative products. Next, the stability and support of HSPS behind Ascend made it a safer and more forward looking product to back. We have not been disappointed.

September 2019

MIRZA from TWO RIVERS DENTAL

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Value for Money

Analyzing the accounts receivables ,unscheduled treatment plans ,recare patients,patients portions and so on are some most needed and valuable reports from the power reporting.

Pros

The best thing i like in this software is there user friendly functionality which make it so different and valuable to all.

Cons

Sometimes it get froze so we need to refresh the browser to proceed.

Reasons for Choosing Dentrix Ascend

The features in assend are more user friendly and we get new updates too often as per the customer needs.

Reasons for Switching to Dentrix Ascend

The features in assend are more user friendly and we get new updates too often as per the customer needs.