Great Customer Support

I am new to the dental office work place and I initially found the Maxident software to be overwhelming and cumbersome. I have spent many hours learning the ins and outs of it, and now find it to be a very all encompassing and hard working and stable program. The thing that puts this software at the top of my list is the excellent customer support. After using Maxident for about 6 months I requested some program modifications and the company is working on implementing them and keeping me updated on their progress along the way. Our customer service specialist and I feel he really listens to what I am saying and really tries to fix any issues I have with the software. He goes above and beyond in his quest for customer service excellence and is a huge asset to this company. Keep up the good work!!

Pros

great data base - holds tons of information on each patient. good recall system, integrates well with insurance companies. great customer support

Cons

it is a bit overwhelming to learn, help files are confusing. not flexible for individual needs (but company will try to accommodate special requests). very large and all encompassing - maybe too much for our specific needs.

good customer service

Truthfully until we are able in BC to bill electronically in all insurance I don't feel the cost is worth the benefit. If I had remained on a paper chart I would be debt free. It is one of the I've made that I view as a financial mistake It's really agrevating dealing with updates and extra costs. I tell starts ups BC to seriously consider $ before making the plung. I know hygienists that are debt free and profitable with paper charts that are very professional and progressive.I can chart faster in the way I like on a paper chart. I do overall love the product. I bought in too soon.

Pros

I'm very used to it. I like the possibilities with the prescription pad. I like the accessibility of chart notes

Cons

Not on mac. Slow awkward perio chart. Abbreviations on perio chart not what I would choose and they aren't adjustable.

Tracking

Maxident is very flexible and easy to use. Tech support is great; the techs are eager to help. Having unlimited support is hugely valuable to me.

Pros

The audit trail built into Maxident helps me keep tabs on what the staff are doing. Changes made to information such as appointment bookings are tracked and let me see who made changes and when. This helps with a number of things, but even on a basic level, if there are questions, you know who to ask for details. You always know who did the work.

Cons

The mandatory reports printed when closing the day.

Kris and Noel are absolutely wonderful employees!

The Maxident team always provides quick resolution to any issues. Customer support, techs and administration is always polite, friendly and effective. Excellent customer care. Thank you Maxident!

Pros

At a glance the software at appears to be intimidating... but it really isn't! Very simple and straightforward. User friendly.

Cons

Some tabs/options are not useful. They can be removed for more simplicity
Examples: 1. User defined tab in the patient's ledger. 2. Copy name and adress

Very pleased with the Company people and Program!

The software is the Office Guru! If it is not working, nothing works! Benefits in Office Smoothness, in communication front end to back, Office to Patient, Dentist to Receptionist. Many Many Benefits.

Pros

Ease to ask for help! By email (response is quick) or by phone (again - they get back to us quickly).

Cons

Nothing to compare to as we have been using this software for over 10 years. Of the different areas - maxident, maxiviewer and maxi chart - probably the charting is the hardest as each dentist, hyg and dental assistant has their own way of charting.

A MUST READ REVIEW

The representative made our transition into the Maxident program seamless. Maxident has reduced time spent when confirming and communicating with patients through the MaxiReminder feature, which has been well received by our patient base. The paperless option has given us confidence in maintaining patient confidentiality and accuracy . MaxiVault has been trustworthy in retaining secure data back up. Overall Maxident has proven to be an informative, productive, and a pleasure to use.

Pros

The ease of use and options available

Cons

Being unable to customize our medical and dental questionaire

NO DOWN TIME WITH THE MAXIDENT!

I purchased a practice which already had the MaxiDent program. As a new owner there were many changes that I wanted to implement right away. I was able to work with the MaxiDent staff and easily learn the software and get the most out of my practice. MaxiDent is an innovative, easy to use dental software program and it allows me to do all of my work with one software management system. MaxiDent is the solution for my entire practicepatients, administrative staff and cliniciansfrom initial patient contact and scheduling to check-in, treatment, check-out, insurance claims, payments, and patient recall. For those who would like to jump-start using MaxiDent, the company offers How-to Videos with step-by-step instructions on commonly used operations. The company also runs monthly online webinars that aim at training staff to maximize office productivity. I can not say enough positive things about MaxiDent training and support departments. They know the software inside out and are always there to answer my questions. As an optional service, MaxiDent offers MaxiVault a daily off-site reliable back-up system. At one point, my server crashed on a Friday and the support staff had my practice up and running by Monday morning. No DOWN TIME!!! This was extremely important to me. Thank you MaxiDent!! Dr. Olga Rodrigues 169 Bayfield Rd Goderich, ON, N7A 3G2

Maxident basic license is free

Good for offices starting out. Can do the basic scheduling and billing.

Pros

The entire setup is free to start. Once you have it setup, you do need to pay some fees for maintenance and add ons. Customer service is great. They had my 2nd server setup in a few hours. Integrated charting, xrays, and is feature loaded.

Cons

Ledger not as easy to use as other dental systems. Digital charting and xray imaging require a one time setup fee.

It was a bit of a rocky start, however the customer service is exceptional. Motivated to help you.

It runs my business so my benefit is productivity.

Pros

I love the ease of use, as well as the options in the charting and billing such as super codes and perio dictation of probe depths, gingival levels, bleeding and such.

Cons

I would like to be able to add things to the charting terms, however I honestly cant say that you cant already and I'm just not aware of how to do it yet?

MaxiChart Review

Our company like using Maxident, its fairly user friendly and the support staff are great when we are in need of help.

Pros

This software will allow us to use less paper, thus allowing us to have more office space and it will be quicker to make treatment plans.

Cons

With anything new it will take some time to find a "new way" of doing things. There are many new steps in which we must learn.

maxident

Pros

The navigation is fairly straight forward to navigate.

Cons

The software is difficult to upgrade, doesn't have a lot of built in high tech features and customer service is difficult.

An Incredible, Helpful, Caring Company

What a tremendous, fair, honest, and helpful company. Their employees are patient, hard working and exceptionally understanding. With out the backing of Cheryl and all the support staff I am sure I would have gone absolutely insane by now. We have been with Maxident since Maxident soon started. We had to change computer companies due to technology. The other company was excellent but things happen. What more can I say but this is a tremendous and exceptional family atmosphere/company. They CARE. Thank you Maxident for being there for me and with me for all these years. From a growing offices to a Big office to a smaller office. You have been there all the way. Thank you so much Maxident.

Look no further!!!

I was introduced to Maxident Software Systems 8 years ago. I purchased the Hygienist Maxident System for my Dental Hygiene Office and have supported this amazing company ever since. The software is always up to date. The company stays on the cutting edge of technology and business owners requests. Their support team are efficient and respond to all calls exponentially. Take time to call to see how to make your office and team the best it can be. I now offer training seminars for Dental Hygienists looking to be business owners and Maxident software systems are part of my course content when it comes to purchasing a system that fits dental hygiene needs.