NetSuite Software

4.09 / 5 (723) FrontRunners

Our advisors have recommended this product 52 times in the last 30 days

About NetSuite

NetSuite is a provider of SaaS-based business solutions. NetSuite offers a web-based application for midsize wholesalers and distributors, offering a complete suite with features like ERP, inventory, e-commerce, accounting, fulfillment, and CRM.

The solution assists midsize businesses in both execution and planning of business workflows. Users can manage accounting and inventory, along with many other key operations including CRM, customer self-service, order processing, and e-commerce. NetSuite also provides dashboard functionality for visualizing key business information that is essential in making reformed decisions about sales, expenses and demands.

NetSuite SuiteSuccess delivers a single view of orders, inventory and customers. With over 100 cust...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

723 Reviews of NetSuite

Average User Ratings

Overall

4.09 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(266)

266

4 stars

(304)

304

3 stars

(114)

114

2 stars

(15)

15

1 stars

(24)

24

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 723 results

July 2018

Alvaro from Koombea

Verified Reviewer

Company Size: 51-200 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Great ERP

Help us at a time we were growing the company, so right now we are more efficient and have real time data because of Netsuite.

Pros

- Very Robust and Fully customizable - Have an API and so connect with third party and other tools you use internally can be definitely doable. - Multiple currencies, locations and internationalization help you when you have to access in different subsidiaries - Have great tools for making reports The support have been great the last 2 or 3 times I used it.

Cons

- Sometimes tends to be slow, It seems like that was a problem with the implementation but in general it feel slow. - The UI looks old, but does what you need. - The documentation is really heavy and sometimes is hard to find things there.

October 2020

Mark from LanzaTech

Company Size: 51-200 employees

Industry: Renewables & Environment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

October 2020

NetSuite Review

NetSuite has served as well as a full-feature ERP system. We can manage many aspects of our business all in one system including managing projects, recording timesheets, order-to-cash, procure-to-pay, internal case support, CRM, and more. I feel that NetSuite is much easier to learn and more intuitive than other systems, but it still requires time to set the system up for a company's individual needs. NetSuite is set up for wide-ranging customizations, but in many cases these customizations are necessary to get the full benefit of the program. Our time investments in NetSuite have paid off, but the program definitely requires a lot of love to adapt to the changing needs of the business.

Pros

I really like the user-friendly appearance of NetSuite, especially compared to other older systems. I think the appearance makes NetSuite inviting and accessible. In general, the program is easy to learn, and NetSuite does multiple updates every year to add to the features.

Cons

There are times where it feels like features are inexplicably absent from NetSuite. Users have the ability to submit enhancement requests, but it can take years before these are implemented. Additionally, tech support can be hit and miss on providing effective solutions to problems.

July 2020

Kalid from GlobalGeeks Inc.

Company Size: 51-200 employees

Industry: Consumer Electronics

Time Used: Less than 2 years

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

July 2020

Biggest SCAM!!!

Netsuite is very heavy on misleading sales. The sales rep will lie and tell you that they will help you accomplish what you need but all are empty promises. They referred us to a 3rd party to add serialized inventory feature and our on-boarding team was behind and when their 6-8 week period approached, they left us with an undiminished product and we had to figure everything out on our own. My recommendation is to not trust the sales or implementation team. If they tell you something verbally, make sure they follow up with an email and make them sign documents. They will lie and they will trick you and mislead you. One of the most unprofessional teams I have every worked with. You will find yourself paying for add-ons constantly and there is absolutely no transparency. Whenever I contacted our account manager to present a problem or concern, she tried to sell me another module. Why can't you fix our current issue before you try to make me pay for something else. Please do your research before you find yourself stuck in a contract with a bunch of misleading employees that won't even respond to your email or try to address your concerns. I have escalated the problem to upper management and they failed to provide us with any solutions. I highly recommend you find another company that is more transparent and easy to work with. Netsuite is extremely commercialized and there is no personal customer experience whatsoever. I give Netsuite 1-2 out of 10

Pros

Our former software provided us with more features and allowed for easier/zero to little cost customization.

Cons

The smallest customiation requires an expert and with that comes an expense. Netsuite has been the second largest expense our company has after payroll. The sales team was very misleading and they tricked us when we purchased the software. We presented our former software and their response was always "Netsuite can do that." We later came to find out that yes Netsuite can do it but it comes with an associated cost. Also, the difficulty of reaching customer support is very frustrating. We were talked into purchasing premium support which is as useless as regular support. You still have to wait. You have to submit a case and wait for someone to email you back and fourth about the issue to then tell you they can't help you and you have to pay a 3rd party to accomplish what you need. Netsuite has been the biggest disappointment for our staff and company.

Reasons for Choosing NetSuite

Becuase the sales team convinced me that Netsuite will be able to exceed what our former software did but that was false. It took us near a year to finally implement because we had no guidance and the netsuite team kept falling behind schedule on deliverables. The software was very costly and the delays really hurt our business

August 2020

Tony from Hamilton Deed

Company Size: 2-10 employees

Industry: Management Consulting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

August 2020

all in one solution

Pros

customisability to suit needs of our growing business

Cons

cost to set up and run and for employees to be able to successfully use

Reasons for Choosing NetSuite

recommendation intially

June 2020

Mariana from Arcellx, Inc

Company Size: 11-50 employees

Industry: Biotechnology

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

2.0

June 2020

Pros and Cons - Don't fall for their sale pitch

- The implementation has been extremely frustrating and disappointing. The sales team pushes for a sale that does not include all the client's needs, resulting in the need for change orders which causes delays. -The implementation team is friendly and proactive but inexperienced/ with little supervision - I can tell they are working hard to find solutions for me, but they seem to be scrambling to figure things out without proper help/ and experienced person in the team. - They have a tendency to promise things they are not able to deliver - for example, they sold me a 3-way match solution that they were not able to deliver it. Their excuse is that it wasn't working because of the partial receipt feature we need. Still, to me it is a very serious issue if they are selling things they can't deliver. - Lastly, as it relates to reviews that you can't customize NetSuites, the truth is, you might be able to, but it will most likely be out of your scope. Although the change order may not be extremely pricey, the delays on the project may be extensive. And I'm not talking about 'unique customization' - I would think blanket POs/ partial receipts, 3-way match would be included in the original sales of a client that made extremely clear that the Procure to Pay module was the most important module to them.

Pros

- The software allows for some visual customization of the home page based on each role that is easy to do without the help of a programmer. For example, customize the views for each roles, set up alerts, etc. - The search bar within the software works extremely well, which makes it easier to navigate; - The use of the software is intuitive and easy to follow/ learn; - The SuiteAnswers articles are very helpful in answering questions/ showing how to do anything one may need in the system.

Cons

Before selecting this software, I read several reviews saying the biggest issue was the how difficult it was to customize the software. Here are some actual examples: 1. If you want a new field (which they call segment) to be tracked for reporting purposes, you need to create a costume segment, which wont be part of the basic product the sales team sells to you. Also, just found out that it can not created as a mandatory field. 2. All NetSuite modules are standard/ out of the box. Even though we emphasized that Procure to Pay was the absolutely most important module to us, the sales team pushed the basic procure to pay module, which did not include Blanket POs or 3-way match. The thing is the sales team pushes the basic solutions to close the sale, but then later you are stuck having to process change orders, which although are not very expensive, each take about 2 weeks to process, delaying the project. 3. After delaying our project to include 3-way match and blanket POs (2-week delay), the implementation issues begun. It turns out that the 3-way match that they sold to us does NOT work. What the system was able to do is a 2-way match. Also, the system does not allow for an approval flow for releases of blanked POs. Lastly, the costume segment can not be a mandatory field as it doesn't work on blanket PO releases. In Summary - The sales team will push their most simple out of the box version, upgrades result in delays.

Reasons for Choosing NetSuite

- Price - Timing to complete implementation - visual layout of software