Lightspeed eCommerce Software

Lightspeed eCommerce works great for our wine shop. We have several hundred products for purchase but it is pretty easy to navigate between items because we took the time to use the categorization options when setting up our store.

Pros

I like the way that they assembled the UI and also the hierarchy of information. When you're in the eCommerce platform it clear that there are a ton of ways to look at and organize your data, but the UI makes it less overwhelming to someone who isn't used to working with the back end of web.

Cons

A couple small things bother me - like the fact that the photos I upload aren't always kept in the order that I upload them in. Other things like the way it is integrated only one way with Lightspeed Retail POS, if I chance something to do with money on the eCom side it doesn't feed back to my merchant processor. I think this is because they've recently been integrated and hope that eventually financial information will flow both ways.

Pros

It very easy to use in an everyday basis as well as to configure everything in it, and it also has great reports!

Cons

It is missing an everyday inventory calculation that can be very handy to manage costs and purchases in-app.

I had a reliable system that was easy to set up, had great customer support when I had questions and isn't priced out of the market. Very happy with the switch I made from a direct competitor and I'm not looking back!

Pros

The ease of use and set up time is amazing. Very rarely is the system down or has any problems, which is imperative to my business. Competitors always seemed to be having problems, which lead to my switch.

Cons

The price is a little expensive, but it's true that you get what you pay for. I'm happy to pay a little more for the type of service that I get from the team.

Pros

The easiyness to use it it makes using yhe product easy and accessible to use at anytime during the day

Cons

The support sometimes is hard to get in contact with and the phone calls are usually very long which isnt good

Pros

The speed of working is very good, Lay Out. I like to work with the V2 and before the V1 ill hated it almost quit with website and move to another company. But the V2 is Excellent to work with. Thumbs Up and keep on the good work. Erwin

Cons

For some things you need to buy apps. But ill think that is normal these days. Before were some of these things for free.

Pros

Fast support, friendly support, easy to use and to understand, very good and fast backups, software does what It must do: converting my products

Pros

Create a professional website without any knowledge about building websites. Within a few hours you have your own personal website that fits your product. Choose the style you like and personalize it quickly.

Cons

I like everything. From the friendly start-up till the product leaves the store, Lightspeed can provide you every step to build a successful company online.

Glitches aside, it's essential for managing all aspects of our retail/ecommerce business.

Pros

It's specifically tailored to the needs of a retail operation, and can, through a third party, be integrated with an ecommerce operation.

Cons

It can be glitchy and slow. The product browser, for example, can't load up products as fast as the user can scroll through them, leading to problems. It's also not easily customizing beyond a certain point.

None

Pros

eCom has a good array of features and potential features. Too bad none of them work properly. The interface looks good despite not being very functional.

Cons

As a software engineer, I've had to install, customize, create and use dozens of e-commerce platforms and within those, Lightspeed is by far the worst e-commerce platform I have ever used. It is full of major bugs and lacks features that even the most basic and cheap e-commerce solutions have. Reported (major) bugs take more than 6 months to even get looked at, and that is if they ever decide to fix them. There is no community forums, support chat was disabled because there were too many requests and the only place to suggest new features is never looked at or updated.

Every month, they keep promising updates and fix that never happen, or even worse, they tell you that bugs are fixed when they are not.

Lightspeed eCom is a very expensive scam, I recommend you stay away from it.

Lightspeed Restaurant POS is affordable, customizable, and reliable. Able to take orders directly from table and send to kitchen, reducing wait time. Modern features allow waiters to tailor orders according to customer needs & changes; no matter how specific. Excellent overall value.