CloudNine Software


 

CloudNine is a cloud-based eDiscovery platform that assists professional services, law firms and information technology organizations to find, store, review and create legal documents. The solution includes preservation analysis, compliance and review automation functionalities.

CloudNine helps legal teams with collections, cleaning, review and analysis of data. The solution also automates manual tasks in production and privilege logs. Legal experts can upload documents to the cloud after document creation for easy access.

CloudNine fulfills compliance requirements of ISO 27001, SSAE 16 Type II Audit, PCI DSS, EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework for data security. The pricing is on a monthly subscription basis that suits individual users as well as large enterprises. Support is provided through an online portal, a knowledge base, email and phone.

 

CloudNine - Project statistics
 
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    Project statistics
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    Reports
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    Summary
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

43 Reviews of CloudNine

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Pia from EarthEfficient LLC
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

I called with a connection issue and it was resolved in less that 5 minutes.

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Functionality

Product Quality

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Value for Money

Pros

The ability to work from home if need be. The remote desktop is user friendly and very forgiving. Sage is a good program.

Cons

Sometimes while at work we lose connection but that is most likely our connection. Other than that all works well.

Review Source
 
 
 
Showing 1-20 of 42

Chaz from Ironside

March 2018

March 2018

Google docs for coding

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Pros

Great collaborative functionality
Has a lot of settings to code in a preferred style
All data is hosted on their servers

Cons

Can be glitchy with too many users at once
Has revision history but won't allow recovery if you delete something permanently

Review Source: Capterra
 

Jason from Fagan Emert Davis LLC

January 2018

January 2018

First Time User

Ease-of-use

Functionality

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Pros

Was impressed with the ease of use for a first time user. I probably only scratched the surface but was able to accomplish my client's document management goals relatively easily.

Cons

Some of the basic document identification features became cumbersome when a limited number of documents were involved.

Review Source: Capterra
 

Emily from Locke Lord LLP

September 2017

September 2017

Good - but needed help to understand the platform.

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Pros

Various and many options for tagging. I liked that you could create your own tags and then set their visibility and use for others across the platform.

Cons

Not very user friendly. I took the tutorial in order to figure out what I was doing, and I still had a hard time. Also, it was complicated by the fact that we had multiple individuals attempting to tag.

Review Source: Capterra
 

Mayra from National Oilwell Varco
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2017

September 2017

I am not very keen on technology so I found some features not as easy to navigate.

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Pros

Search features are very useful. The creation of folders to file different search categories is very good too.

Cons

I don't like that a search shows me chain emails. I would be ok to get all emails if the chain changed, but for those that just have identical content, i would live to get the last email in the chain to reduce the search timing.

Review Source: Capterra
 

ERNEST from Franczek Radelet
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

CloudNine is an easy to use review platform which allow us to process and review data right away.

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Ease of use, cost savings, data load fast, and document retrieval is quick and easy.

Pros

The speed and ease of loading data and being able to review it immediately is a tremendous advantage over other Cloud based platforms.

Cons

Would like control over moving files from one folder to another. Would like additional functionality related to tagging and foldering files.

Review Source: Capterra

  Response: CloudNine Discovery, CloudNine

Date: September 2017

September 2017

 

Thanks very much Ernest. We appreciate your review and feedback and look forward to continuing to support your efforts.

 

Andrew from McCrory Construction Company

September 2017

September 2017

It was a pleasent experience because documnets could be sorted and taged relativet easily

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Pros

I like how it could access and retain large files and had enough data space for the many different file types

Cons

When documents are sorted by their tags, some tags would not be shown in the search criteria when selecting previously tagge documents.

Review Source: Capterra

  Response: CloudNine Discovery, CloudNine

Date: September 2017

September 2017

 

Thanks, Andrew. We appreciate your feedback and look forward to continuing to serve you in your eDiscovery efforts.

 

Michael from Armstrong Teasdale LLP
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Easy to learn, easy to use, great experience so far.

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Ease of use in managing complex discovery issues.

Pros

Love the UI and the ease of learning the software. It's very intuitive compared with other discovery management software and the attorneys pick it up in no time. It is also very speedy in pulling up docs and moving from one document to the next. No problems experienced in our first discovery project using this software. We were able to customize it to meet our needs nicely. Also love the fact that it's easy for each user to customize their own interface so the most important document coding elements are always at the top of the screen. No need to scroll through long windows of coding selections to find what you are looking for. This software is an outstanding alternative to other discovery management databases on the market, and comes at a great value.

Cons

Searches take a bit of work to catch on to, and I didn't really care for the fact that while global tag/field creation is so easy, it's much more difficult to alter or delete a field/tag once it has been created, and this requires admin rights. This was likely done intentionally to prevent users from accidentally deleting things, but I feel like it would be more useful to enable a user on location with some limited admin rights who has the ability to make these sort of alterations rather than the need to escalate a help ticket.

Review Source: Capterra

  Response: CloudNine Discovery, CloudNine

Date: September 2017

September 2017

 

Thank you for the review, Michael. Great comments and feedback. We will continue to work on providing you and all users the best eDiscovery experience possible.

 

Jason from Kieve Law Offices

September 2017

September 2017

Top notch document production cloud based service!

Ease-of-use

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Extremely easy to use cloud-based document management service.

Pros

CloudNine has excellent customer service - incredibly responsive and always solves the problem.
I have uploaded several gigs to their platform and never had a problem.

Cons

The searching process is involved and requires a bit of training to make sure you are getting what you want - but once you have saved a few searches, it becomes a lot easier.

Review Source: Capterra

  Response: CloudNine Discovery, CloudNine

Date: September 2017

September 2017

 

Thanks, Jason. Great comments and we look forward to continuing to serve you.

 

Athena from Knight Nicastro
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Excellent experience with minimal need for training. The software is outstanding.

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The ability to get a platform set up expeditiously. Ease of use without complex programming.

Pros

Everything about this software is outstanding. From the ease of use to overall functionality, this product is now my number 1 choice. The project manager from Complete Legal also represents this produce extremely well, which was key to my selection.

Review Source: Capterra

  Response: CloudNine Discovery, CloudNine

Date: September 2017

September 2017

 

Athena, Thank you for taking the time to share your thoughts on CloudNine. We appreciate it and look forward to working for and with you in your eDiscovery efforts.

 

Neil from Complete Legal Services, LLC

September 2017

September 2017

CloudNine is intuitive, highly functional, yet maintains a very user friendly interface.

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Customer Support

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I am able to consult on a higher level with this software in our tool bag.

Pros

My favorite feature is the ability to utilize extracted metadata fields alongside custom fields to run complex searches.

Cons

Clients are often confused when editing searches from a saved search, and often change the criteria of the saved search as the "saved search window" auto populates and overwrites. I would prefer to be able to lock a search. However, it's typically remedied after several reminders and training sessions.

Review Source: Capterra

  Response: CloudNine Discovery, CloudNine

Date: September 2017

September 2017

 

Thanks for the strong review Neil. We are grateful you took the time to share and will work to address the recommendations you made and accentuate the strengths you highlighted.

 

Lindsey from Winter Capriola Zenner, LLC

August 2017

August 2017

Generally really positive.

Ease-of-use

Functionality

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Ease-of-use
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Pros

The software is very user friendly. The searching and tagging features are great; they make going through large amounts of data much easier.

Cons

The biggest thing that would make a difference for me is the ability to print group tagged items all at once. The search features are wonderful, but the efficiency of using the software is somewhat diminished by having to open each document individually to print it.

Review Source: Capterra

  Response: CloudNine Discovery, CloudNine

Date: August 2017

August 2017

 

Thank you for the feedback, Lindsey. We truly appreciate it. We also appreciate your recommendations and will work to address them as we seek to make the product even more efficient for eDiscovery experts such as yourself.

 

Bradette from Berkowitz Oliver
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

CloudNine offers ease of use and exceptional customer support.

Ease-of-use

Functionality

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Offering a database that any level of experience user could review and perform tasks.

Pros

We really like the functionality and ease of use. We have various levels of database experience users and have found that most, if not all, are extremely comfortable in this database. It removes factors that are not necessary to review and tag/code documents. Also, the customer service and training is superior. You won't find a better trainer.

Cons

It is missing a couple of components that are specific to our litigation. However, I am not sure any of the datatbases out there have these capabilities, yet. If you ask CloudNine to configure something new for you, they will always do their very best. They continually strive to meet your needs.

Review Source: Capterra

  Response: CloudNine Discovery, CloudNine

Date: August 2017

August 2017

 

Thank you Bradette for the kind review. We are grateful to have the opportunity to support you in your eDiscovery efforts.

 

Aaron from International Rivers Consulting

August 2017

August 2017

Customer service is good. Do not like how we had to have support always do stuff for us.

Ease-of-use

Functionality

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Pros

Tagging and OCR was good. Support was awesome. The searching and indexing features were helpful and the user interface took time to get used to but had no problems.

Cons

As I said, it was not cost effective for us to keep having to go back for anything extra we needed.

Review Source: Capterra

  Response: CloudNine Discovery, CloudNine

Date: August 2017

August 2017

 

Thanks for the feedback and the great follow-up call with Brian Kelley. We appreciate your affirmation of the platform and were heartened to hear it met and exceeded your requirements.

 

Mukul from Dentons US LLP
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

August 2017

August 2017

CloudNine review

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A quick way to search for documents.

Pros

I like the ease of use and the UI is great. The search capabilities are pretty easy to use, too.

Cons

Converting documents into TIFF files and export is still a little slow.

Review Source: Capterra

  Response: CloudNine Discovery, CloudNine

Date: August 2017

August 2017

 

Mukul, thanks for the kind comments and we agree with you on Mr. Kelley's great support. Thank you for taking the time to share your considerations, we truly appreciate them.

 

Crystal from National Oilwell Varco LP

August 2017

August 2017

Cloudnine is user-friendly.

Ease-of-use

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Pros

It's easy to use. It's great at identifying significant documents and easy to share with our outside counsel. The customer service is great, and our clients love using it too.

Review Source: Capterra

  Response: CloudNine Discovery, CloudNine

Date: August 2017

August 2017

 

Thank you Crystal. We appreciate the opportunity to support your discovery efforts.

 

Brian from Litgistix LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Much simplier to use than other review software. Automatic load/processing great add-on feature!

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Being a channel partner to generate a good margin on hosting revenue in reselling the software to our law firm customers!

Pros

New functionality for users to load own data. Quick culling/filtering options to reduce data for review. Easy to use boolean full text and metadata searching. Bulk tagging options reduce review time. Reports to export select data. Unlimited users with no extra charges. Reduced near-ready review storage fees. CloudNine Discovery provides great and responsive 24/7 customer support and always friendly and flexible. Have also recently enhanced Channel Partner program to help support reselling software for vendors more. Clint Lehew has always been great to work with and support us as a reseller partner.

Cons

Not able to change or customize folder structure after loading. Does not have advanced TAR-Predictive Coding option.

Review Source: Capterra

  Response: CloudNine Discovery, CloudNine

Date: August 2017

August 2017

 

Thank you very much for taking the time to share your comments on CloudNine. We truly appreciate it.

 

Andrea from OWASA
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Great customer service and easy to use software!

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I was able to complete an eDiscovery request fast and in a straight forward way.

Pros

Could have multiple users working on same task - this was a BIG plus! It was easy to tag/sort emails and convenient that the emails were broken down in 25 increments. Customer Service was excellent - very helpful and efficient.

Cons

When working on a project, it wasn't intuitive to include multiple users with the same tags; and clunky to add those users.

Review Source: Capterra

  Response: CloudNine Discovery, CloudNine

Date: August 2017

August 2017

 

We are appreciative of the kind comments and are grateful for the opportunity to work with and for you in your eDiscovery efforts.

 

ANGEL from Angel G. Reyes Rosado, P.E.

August 2017

August 2017

Excellent eDiscovery tool

Ease-of-use

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Pros

Easy graphical user interface, reduced learning curve. Must have for small firms. Fast implementation. Low cost (firm/and client).

Cons

Cannot think of any cons. Some suggestions, incorporate a charge back system for clients based of resources allocated by case.

Review Source: Capterra

  Response: CloudNine Discovery, CloudNine

Date: August 2017

August 2017

 

Thank you for your review, Angel. We appreciate the consideration, comments, and recommendations.

 

Robert from Codemantra
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Experience

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I had positive experience with the company . What ever my need they were able to help

Pros

Flexable, client service and their knowledge and experience in the space. They where able handle all request.

Review Source: Capterra
 

Jessica from Lax & Neville LLP

March 2017

March 2017

Very Pleased with CloudNine's Services

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Our law firm has found CloudNine to be very user-friendly and has helped us to organize and prepare for a number of cases.

Review Source: Capterra

  Response: CloudNine Discovery, CloudNine

Date: March 2017

March 2017

 

We thank you for sharing your experience, Jessica.