Signers
Supported Operating System(s):
Web browser (OS agnostic)About PactSafe
PactSafe is a cloud-based electronic signature solution that caters to businesses of all sizes across various industries. It enables users to electronically sign and send or receive documents. Key features include real-time contract collaboration, built-in templates and a template editor, version control and document management, unified user profiles and more.
PactSafe allows users to publish contracts to web pages and generate custom URLs that can be sent directly to customers for digital signatures. It also features a 'Text-To-Sign' functionality that enables users and their customers to sign contracts via text messages.
PactSafe integrates with various third-party applications such as Salesforce, HubSpot, Infusionsoft, Formstack and JotForm. Users ...
35 Reviews of PactSafe
Average User Ratings
Overall
4.60 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
January 2018
Zane from PERQ
Verified Reviewer
Company Size: 51-200 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2018
Responsive and evolving
It's been reliable and makes it easy for my clients to partner with us.
Pros
It's easy to navigate and the PactSafe team has taken constructive feedback to help personalize our setup. The PactSafe support has been responsive, even on weekends and holidays.
Cons
I ran into some sending/receiving issues when we first launched with PactSafe. Some clients didn't receive their agreements. Some notifications still show that a client hasn't "received" the agreement to their email - when in fact they did. It can seem unprofessional when reaching out multiple times to see if they received it, and contacting pactsafe to ensure it was successfully sent - even though the notification tells you otherwise. - This is not always the case, and usually only happens when the "receiver's" inbox/server is full.
October 2019
Aurora from Upwork
Company Size: 201-500 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2019
So great to have control!
Pros
This software frees up the engineering team to work on our company's product and gives the legal team complete control over the Terms of Service and related agreements. It has eased the burden on everyone with respect to updating the Terms of Service, tracking Terms of Service acceptance, and collecting, storing, and retrieving proof of acceptance and the version in effect at the time of acceptance. Zero buyers' remorse with this product.
Cons
The formatting interface takes some getting used to (don't use ctrl+z!) but the customer support team is awesome and will always jump in if I mess something up!
Reasons for Choosing PactSafe
There is nothing out there that does what PactSafe that was designed with that purpose in mind.
January 2018
Jim from Chowly Inc.
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Functionality
2.0
January 2018
The software itself does not seem as intuitive as it appears. Some pics/symbols are confusing.
Pros
Like the fact it is embedded in the Salesforce environment. Can alert clients they need to sign a document/agreement via text, e-mail, etc.. Can remind clients to sign docs.
Cons
Again, does not seem intuitive for users as compared to some similar types of software. Can be difficult to ascertain functionality via dashboard icons.
October 2019
Katie from dscout inc.
Company Size: 51-200 employees
Industry: Research
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
October 2019
Use it daily!
Pros
I like the ease of use. I think its extremely user-friendly. Most days I can get a contract ready for distribution in less than 2 minutes. Really easy!
Cons
I do think that its a little difficult to get multiple people to sign one document. I wish that process of assigning multiple fields and required fields could be simplified a little more.
October 2019
Hart from TILT Holdings Inc.
Company Size: 201-500 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2019
PactSafe Platfrom | A Breeze For Creating Contracts With Salesforce
Pros
- Easy integration with Salesforce-- the ability to edit contract both from within SFDC and PactSafe (PS) dashboard. - Responsive, human CS. - Ability to quickly assign signer fields and CC recipients. - Overall time-saver.
Cons
- Can be a bit clunk to rearrange signers as needed once contract has been sent.
