About PDCflow


PDCflow offers a cloud-based digital signature solution that allows users to receive e-signatures from customers. It is suitable for businesses of all sizes across various industries including hospitals, medical billing, law firms and insurance.

PDCflow can be used by multiple users within the organization to request e-signatures. Users can create multiple templates with authorization language for different payment scenarios. PDCflow can be integrated with payment workflows and stores proof of each signature along with payment details.

PDCflow enables organizations to pull audit reports and authenticate signatures using various parameters including email addresses, mobile numbers and time and date stamps. It is compatible with tablets and mobile phones, allowing users to sign documents remotely. PDCflow offers cloud-based security and is also PCI Level 1 compliant. It also offers a mobile application for iOS devices.

PDCflow offers services on a monthly subscription basis that includes support via phone and email.



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Supported Operating System(s):

Web browser (OS agnostic)

46 Reviews of PDCflow

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(31)

4 stars

(14)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 46 reviews

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August 2018

Elvira from AZER TURK BANK OJSC

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2018

Efficient and easy platform for accepting online payments

Pros

PDCflow is a great platform for payment processing and digital signature solutions that every business need. The best feature of PDCflow is integration ability. It is compatible with most merchant services providers. It can also be integrated with other new created platforms thanks to application programming interface. It makes PDCflow unique platform with unlimited opportunities. PDCflow have bunch of other cool features. If online payment is not possible for customers, businesses can accept payments over the telephone too. It increases customer satisfaction and business revenue. Payment recurrence is also useful feature which saves time and money. PDCflow is cloud based payment and digital signature application which makes it possible to make payment and collect signature from a mobile device. Overall I recommend PDCflow if you want to be successful in ecommerce world.

Cons

My only concern is monthly fees. It can be high if you have less products to sell and ofcourse you will get less revenue. But if your business is doing good enough then PDCflow is absolutely for you. Newbies don’t give up so early because PDCflow gives you a great opportunity by offering one month trial period.

February 2017

becky from Cross Country Collections, INC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

love PDC4U

Customer service are hands down some of the most awesome customer service reps ive worked with. they never make me feel dumb or slow because I (and we as in CCC) stay behind the times talking in terms of the tech world. I appreciate a business of your size working with a company of our size. I know a lot of companies wouldn't fool with us. I love your product and I'm the primary user of it. as long as things keep going as smoothly we will be staying with your company. FYI any telemarketers have to get through me to get to the representative and since I'm so very happy with your service....that almost never happens in regards to credit card software. thanks again for all you

Pros

easy to use, even those who aren't high tech users can master this with very little trouble

Cons

honestly my only problem is not being able to tab from my customer id to the username field. I swear that's my only problem now since you all fixed the number disappearing on the retry field on declined transactions.

May 2016

Jessica from AGENCY OF CREDIT CONTROL

Review Source: Capterra


Ease-of-use

2.0

Customer support

3.0

May 2016

We use it

There are a lot of features that we didn't know anything about. There is not a lot of customer education for new or existing features or products offered, particularly when there is no charge for additional options. Con: The exception report skips days and we miss batches until they're actually deposited, then we can go find them. This has been a persistent problem for months that we can't seem to get fixed. Con: The search process doesn't always bring the results it should. If searching by a name, the name should come up and it doesn't always. The date range or specific date doesn't always yield all the results either. Pro: Lots of customer-friendly features, but they could use some updating. Pro: System is fairly reliable. When it has gone down it's come back up quickly.

Response from PDCflow of PDCflow

Replied May 2016

Thank you for your review. We appreciate your feedback and value ACC's long relationship with us. We are always striving to improve our communications and relationships with our clients, so we have recently implemented a quarterly newsletter, sent to all clients in April. The newsletter featured the latest PDCflow updates and information on our Online Help Center, https://support.pdcflow.com, which does provide Video Tutorials on products/features, along with step by step How to Articles. Please be sure to whitelist pdcflow.com in your email filters, so that you do not miss any of these important updates and it should also permit delivery of your Exception Reports. You also have the ability to pull an exception report from within your PDCflow account. We will reach out to you with the links to the how to articles. Free online training and refreshers for established clients are always available upon request. Customer Success will reach out to you to see if we can assist further.

July 2016

Andria from Intermedix

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

The Best~!

PDC is intuitive, intelligent, supportive, and dependable! I have trained many users to use this product and found it easy to teach and easy for new users to maneuver. As this product has expanded their service features, their communication, support, and knowledge base exceeds expectations at each encounter. The dependability PDC offers is phenomenal and in conjunction with the support, PDC is TOP NOTCH for sure!!

Response from PDCflow of PDCflow

Replied August 2016

Hello Andria, Thank you for taking the time to give us your review. We appreciate Intermedix and the trust you have in PDCflow as your accounts receivables payment system.

October 2016

Kelly from Credit Bureau Associates

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2016

Great Service is a Bonus to the Great Product

We have used PDCFlow for over 10 years. They have anticipated our needs and have made advancements that have eased our collection processes. The credit card processing fees are reasonable, and with the added benefit of AMAZING customer service, we have found a perfect solution for our card processing.

Pros

The integration with our Collection Software, DAKCS and the ease of use of the online portal for the individual credit card payments.

Cons

Nothing at this time.

Response from PDCflow of PDCflow

Replied October 2016

Thank you Kelly! We appreciate your business.

August 2018

Hunter from Continental Credit Control

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

3.0

August 2018

PDCflow

This software is integrated with DAKCS Software for collections and works well generally. Users choose the PDC screen with the DAKCS system and enter the appropriate information to process payments by telephone. Having this integrated saves a lot of time.

Pros

Ability to process credit card and ACH payments including recurring payments while remaining compliant with NACHA & EFTA

Cons

Lost track of recurring payment authorizations causing payments to fail.

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2019

PDCflow is my go to vendor for payment processing

Pros

The interface with our collection software makes the product great and a wonderful addition to our software. Their new web portal is easy to use!

Cons

My only complaint might be a personal problem. If i send an e-mail for help, they call. I would love a response to my question by e-mail so I can use it as a reference in the future.

July 2016

Butch from Account Due Services, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

Outstanding performance and support. PDCflow is a Winner!

Started using PDC4U to process credit/debit card payments in 2014 via web portal. Easy to use. Easy to research payments & excellent reporting. Selected a hosted financial system in 2015 that has PDC4U integrated. Seamless, fast transactions continue

Pros

Reliable , fast transaction processing, and PCI compliant.

Cons

None

Response from PDCflow of PDCflow

Replied July 2016

Hello Butch, Thank you so much for your review. We are pleased that you are happy with our system and we value your business!

June 2018

Michael from MJ Altman Companies, Inc.

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Excellent customer service and prompt response. The support staff is the best.

Quick and easy.

Pros

First it does want it is supposed to do. Easy access and easy to use. My staff never has any problems in using this service

Cons

I haven't had any problems with this software. Plug it in and you are ready to go. I can't give any negative responses.

Response from PDCflow of PDCflow

Replied June 2018

Thanks Mike! We appreciate your review!

October 2016

Mary from Financial Collection Agency

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2016

Financial Collection Agency of Anchorage, Inc.

These people are awesome to work with. great customer service and great product .. have never had to worry about banks .. that usually don't like collection agencies .. always quick to reply or help

Pros

easiness to use

Cons

don't know if I have a least

Response from PDCflow of PDCflow

Replied October 2016

Hello Mary, Thank you for your review! We appreciate your business.

July 2016

Nita from Rooks County Health Center

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

ACH batches

I logged the issue and almost in seconds I got a response and I knew someone was working on our problem. And they don't stop until it is done.

Response from PDCflow of PDCflow

Replied July 2016

Hello Nita, Thank you for taking the time to review our Customer Success Team! Answering our clients questions and concerns as quickly as possible is a top priority at PDCflow. We appreciate your business.

July 2016

Roxanne from United Memorial Medical Center Foundation

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2016

Solving a problem

In the support section, after trying several key words in the search box, I was unable to find a solution. I then sent my questions to the support staff and someone answered me right away with the solution. I had two more problems within a couple of days that I sent to the support staff and they were very helpful in resolving those problems as well.

Pros

the help/support section shows visuals as well as text to explain answers.

Cons

Nothing

Response from PDCflow of PDCflow

Replied July 2016

Hello Roxanne, Thank you for the review on our Customer Success Help Center and Team. We strive to give our clients a quick response time to any questions they may have about functionality. We appreciate your time in giving us a review.

July 2016

Delores from B & B Financial Services

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support