About Khaos Control Cloud

Khaos Control Cloud is a cloud-based enterprise resource management (ERP) suite designed for small businesses across all industries. The software is designed to work on desktop and mobile devices.

Khaos Control Cloud’s functionality includes order processing, payment integration with Sage Pay, courier integration with MetaPack, multichannel integration with Amazon, eBay and Etsy, customer relationship management, inventory management and accounting.

Sales functionalities let users track stock levels across multiple sites, manage promotions and special offers and access customer information. Once an order is placed, a courier is automatically selected and a delivery rate calculated. Manage dashboards display details for current orders.

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Supported Operating System(s):

Web browser (OS agnostic)

7 Reviews of Khaos Control Cloud

Average User Ratings

Overall

4.29 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(5)

5

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 7 of 7 results

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March 2020

Dave from Vauxcentre Ltd

Verified Reviewer

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Khaos Control Cloud - Excellent Product

We have been using Khaos Control Cloud for the past 18 months, and have been really impressed with the system, they organise training and the support is excellent, they listen to what we have to say and always try to adapt their system to give us what we need to improve our business and hopefully others, it has made ordering and keeping track on what we have in stock and syncing with our website and Ebay particularly helpful, i would recommend KCC to anybody thinking of changing their system regardless of the size.

Pros

It has made ordering and keeping track on what we have in stock and syncing with our website and Ebay.

Cons

Creating an invoice could be made quicker less clicks to get from A to B.

Response from Khaos Control Solutions

Replied July 2020

Thank you for the wonderful review, David. We're glad to hear the Vauxcentre team has been enjoying the system, and that it's been helping with ordering and managing stock. Here's to 2020 being another great year for you and the team! Thanks, Emma Khaos Control Marketing Team

May 2018

phil from Breckland Solutions

Company Size: 2-10 employees

Industry: Chemicals

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

So much more than the obvious small business accounting software. Like a full ERP system for SMEs.

The ability to run a small business with big business software functionality.

Pros

Easy to use, fully functional on PC, Tablet & Phone! Full stock control: Bill of Materials (BOMs), kits, back ordering, suggested stock levels. Promotions: multiple customer price lists, special offers, Key Codes for tracking offers. Order Input: quick manual, import orders, returns, quotes. Full Schematic Overview of all orders/invoices in the system - means you are never running blind and provides a birds-eye view of the business. Accounts - fully functional, VAT, Banking, P&L, Nominals etc even has Zero integration if your accountant insists! Professional Documentation: Delivery Notes, Invoices etc all emailed. Essentially a web based ERP system without massive capital outlay but with reasonable monthly user fees.

Cons

Continual development! Further enhancements all the time just as you get used it.

Response from Khaos Control Solutions

Replied March 2020

Thanks for a review, Phil! We're really happy to hear you're enjoying the complete functionality within the system. We hope 2020 is another great year for Beckland Solutions. Thanks, Emma Khaos Control Marketing Team

January 2020

Lance from FISC healthcare

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 12 months

Review Source


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

January 2020

DISHONEST COMPANY

In a word - terrible. We went from one issue to another over the first few months, then hit an issue where they changed something in the back end of the system which meant our integration with APC couriers was sending the wrong information. The result of this was hundreds of pounds of unnecessary spend on our consignments. When this issue was raised with KCC, they admitted it was their fault, but would not do anything about it. They are a very dis-honest company, the product isn't class leading and the support is below par.

Pros

Easy to use, drag and drop feature, offers a full service in one package.

Cons

Constant problems with orders not coming in from channels, integrations they sold us as 'off-the-shelf' were actually not tested properly. Basic issues with paperwork not displaying items properly, they couldn't fix, Don't expect the product to work as they say. Most things break and you need to get them to fix them. And it's your responsibility to notice all the broken parts, tell them how it should work, and make sure they fix it.

Response from Khaos Control Solutions

Replied January 2020

Hi Lance, Thank you for your feedback, we're sorry to hear of your negative experience regarding our services. We have been providing leading software to the mail-order and multi-channel retail industry for 20 years, and we pride ourselves on our proven ability to help our customers grow their businesses across multiple channels. We are always happy to help with any aspect of setup, including the configuration of integrations, although we do so only upon request and use the same settings that are available to end-users; we never make configuration changes to customer systems without authorisation. We also always do our utmost to work alongside our customers to ensure that any requested configuration changes are appropriately validated by those who will be using them; however, this is more successful when our repeated requests for confirmation are not ignored. We're sorry that, despite our best efforts, we were unable to reach a mutually agreeable conclusion on this occasion.

July 2018

Chris from Modish Living

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Fantastic platform! Stock control and order processing under control.

Pros

Intuitive and easy to use. All users have taken to the platform well and are confident on it. KCC has automated - and brought accuracy to - large areas of our stock management and customer order processing. We operate across 2 warehouses as well as drop-shipping and with some customisation the platform has it all covered. The implementation required an investment in time at a point where our order numbers were rising steeply. But with KCC we are able to deal with these increased order quantities more efficiently and we feel prepared to handle further growth.

Cons

Very little. Shopify integration works very well for online sales. We understand improved functionality is coming which will also populate customer details from Shopify point-of-sale orders into KCC Sales Orders - which would be great!

Response from Khaos Control Solutions

Replied March 2020

What a great review, Chris. It's nice to see you're utilising the automation with Khaos Control Cloud to manage the different parts of your business. Thanks, Emma Khaos Control Marketing Team

October 2017

Kate from Bonlok International

Verified Reviewer

Company Size: 11-50 employees

Industry: Mechanical or Industrial Engineering

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Extensive functionality at great value for a cloud based system

Pros

Technical Support is excellent. Does everything we need it to do - multiple locations, multiple currencies, large number of products, sales orders/purchase orders/stock management etc Excellent value for money I can access on any device, anywhere in the world

Cons

Lacking a comprehensive user manual. No option to decide what information is output in the various reports - (invoices/orders etc)

Response from Khaos Control Solutions

Replied October 2017

Hi Kate, Thank you for leaving a review of Khaos Control Cloud, it's great to know that you're getting so much out of the application and that it's providing excellent value for your business. Thanks also for the feedback with regards to our help and the invoice / order and other reports. I've fed that back to the appropriate teams for them to consider when defining our future roadmap for the product and how we support it. Best regards, Andy, Marketing Manager, Khaos Control Solutions Ltd

August 2019

Karen from The Gluttonous Gardener

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Better than expected

Pros

The software was a great improvement from our previous one. It gets updated regularly and Support is happy to help you to try to achieve your goals. It is also good value for money.

Cons

There were some teething problems at the start but we worked with Support to find solutions that were suitable.

Response from Khaos Control Solutions

Replied March 2020

Thanks for your feedback, Karen. We're glad to hear that Khaos Control Cloud is an improvement on your previous system and that you're enjoying the functionality and support provided. We hope 2020 is another great year for The Gluttonous Gardener. Thanks, Emma Khaos Control Marketing Team

August 2019

Meg from Darwin Biological

Company Size: 1 employee

Industry: Primary/Secondary Education

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Intuitive and functional software

Pros

Stock management 'move-with' and 'build' functionalities.

Cons

Reliance on internet connection! (Although I'm not sure I can blame Khaos Control for my internet speed!)

Reasons for Choosing Khaos Control Cloud

I found other software trialled to be great at single aspects, Khaos Control Cloud covers accounts, stock management and purchasing equally strongly.

Response from Khaos Control Solutions

Replied March 2020

Thanks for the review, Meg! It's great to see you're benefiting from the comprehensive stock management functionality in Khaos Control Cloud. We hope 2020 is another great year for Darwin Biological. Thanks, Emma Khaos Control Marketing Team