Skubana is a cloud-based enterprise resource planning (ERP) solution designed for small, medium e-commerce retailers. Key features include order management, inventory management, purchasing and analytics. The system's orders module can aggregate orders from different online storefronts and users can import and export orders using custom formats and settings.
The inventory management feature allows users to synchronize inventory across sales channels. Users can take advantage of Fulfillment by Amazon (FBA) and have that stock aggregated along with in-house warehouses and third-party logistics (3PLs).
Skubana provides a vendor catalog so users can see supplier relationships. They can organize vendor roles in the system, from manufacturers to suppliers to dropshippers and vendor pricing history is available so users can negotiate purchase prices.
Skubana also provides an analytics module that can generate multiple format reports to help users gain information about their businesses. The product is priced per month. Support is provided through email.
Great for what you need in terms of an everyday order software but like all things there is room for improvement.
I love how user friendly this software is. I was new to e-commerce and this did not make the transition overwhelming.
Too many glitches. Search feature needs work and can be very particular. Add in a space after an order number and you'll get zero results. Can be very annoying.
After five months we decided that Skubana has a lot to offer its end user, but it was not a good fit for us as a pure Amazon FBA seller. PO's were auto-generated; however, we had to review each one to ensure it was profitable and a proper order to place at the time (projections were off even after 90 days of data collection). Furthermore, we had a very poor experience communicating with the the support team. It seems we had an account coordinator, who was always available and very helpful, but beyond that - the entire organization felt like a sales team. When it came time to communicate, they were mum and quite difficult to get a hold of. Business development is key to small business (we understand that as a small business) but client relations is even more important. "Disappointed" is the understatement of the year for us in describing our experience.
The automated PO generator is a great feature if ...
You do not have competitors selling the same product, which could impact your velocity/profitability. We also saw issues with the forecasting projections. Not a couple units, but hundreds of units off.
Software required a massive amount of dedicated time and effort to set up with Amazon FBA. We had an on-boarding period that was long and painful. It was long because there was endless customization required. It was painful because after all was done, we found out through another Skubana employee that we did not set up our products/inventory properly during our on-boarding.
This was quite troubling.
Lastly, in full-disclose, I spent the first decade of my career as a software validation engineer, and I can say - navigating the software was very clunky. It has massive capabilities, but a software application is only as good as the user - in other words - the UI should not take 12 months to become familiar to the user. At some point, training on the application needs to end and the user needs to be able to fully perform duties on their own.
Kyle from Phusia.com Inc.
Employees number: 11-50 employees
I started with Skubana almost a year ago. I had no Idea what I was doing. Orders were getting out of control so I know I needed to do something quickly. I researched them all, tried Skuvault, brightpearl, stitch labs, Fishbowl, Unleashed and many more. They all did some things okay but lacked some major features we needed. Skubana had them all; most notably automatic PO, Order filters (you can automate pretty much anything with these),All the analytics you could ever need, even broken down to a order level. - plus some I did not know we needed until we started using it; then looking bad I don't how we even managed without them- like audit controls and automatically routing orders to different warehouses.
Skubana truly feels like it was built for the modern day eCommerce business. It's the only program I have found that you can tell was built by sellers for sellers. Some of the others feel like they were built 20 years ago and is only supported by a technical team that have no selling experience on modern day marketplaces.
All in All - If you are serious about growing your eCommerce business then you should give it a try, you won't regret it.
Ease of use
Amazing customer service
All shipping carriers
Connects seamlessly to WMS software + every other program you need
Unlimited listing SKUS per marketplace
Easy to migrate and get started
FTP to connect directly to your supplier
Complete dropship automation
It is all in USD, it can do conversions perfectly but because we are in Canada it required some quick conversions at times.
Erick from Nui Foods
Employees number: 2-10 employees
The ease of everything, when you lack the knowledge or have any doubts, Customer Support is always standing on the sidelines and helps you resolve any issues you might have. I havent been using this program for to long but just in the short period that i have, i can tell this is going to take us to the next level.
lack of control on our shipping labels and packing slips. id like to be able to edit each one a little more just to make it more personal for our customers. This is minor con, i really do not have to much bad to say about this software.
Order process is good, with user friendly user interface.
Inventory management is excellent and meet our requirements.
Supports Listing SKU and has out of the box integration with eBay and other sales channels.
We avail their service for 1 year. But we have not fully used it.
Does not integrate with Australian couriers.
Does not support different currency.
Adrianna from Shop709
Straightforward function and display, easy to navigate. Very helpful Account Manager who provides comprehensive support, solutions to any problems faced.
As with every software, some limitations or unavailable functions. However, have been able to work with Skubana team to implement new and desired functions.
Response: Skubana, Skubana
Date: June 2018
Thank you for the great feedback! On behalf of the Skubana team and myself, thank you for being a client.
We're tremendously happy to hear that you're loving our software and our support!
If we can do anything to help even further, please do not hesitate.
Co-founder & CEO, Skubana
Eric from Inovelli
What I like about Skubana is that it seems to be designed by an actual business owner instead of some programmers who think they understand what business people need to run a business.
While just about any program out there can help with connecting the various channels (ie: Amazon, eBay, Newegg, BigCommerce, etc) Skubana shines in that it also tracks Analytics to make business decisions necessary to grow and optimize your business.
We started with Jazva, which promised a lot, but failed to deliver on so many counts (and customer service was absolutely terrible) and so my expectations when checking out Skubana was actually quite low.
However, I've been pleasantly surprised and actually excited at the level of customer service you receive. You have a dedicated account manager as well as chat support (instead of the ol' bait and switch technique where you get a great account manager and then Tier 4 Help after a month). Our account manager has been there since day one and answers emails within hours, which is fantastic. Especially when you're learning.
In addition, their programmer, represetative was fantastic and helped load a ton of data into the system to help with our metrics (another thing the competition couldn't do) and was pleasant to work with as well.
Finally, what I like about Skubana is their partnerships in the industry. The representative gone above and beyond to connect us with partners to further cater to our unique business needs.
NET: We love Skubana!
While the Analytics are a definite pro and what sets them apart from the industry, Skubana could improve with how they're laid out. Data right now is everywhere in their Analytics module and sometimes it's hard to find what you're looking for.
However, to combat that, we've created a spreadsheet that better organizes the data, making it easier to read.
Again, though, Skubana is the only company that we've found that has this type of granular data (channel fees, velocities, etc) -- and they've also said they're looking to revamp their metrics section, so hopefully it will be easier to read.
It truly did help us with our inventory/shipping management on multiple channels
After attempting multiple inventory management, omni channel, shipping management systems, Skubana was a breath of fresh air. The capabilities inside of this system brought us to the next level in our business. We were able to automate nearly the entire process while receiving detailed reports on various aspects of the business.
The UI is very intuitive and simple to navigate.
The customer support is quick to respond and the development team really does listen.
The price is right on par for the capabilities and automation it brought to our business.
Building out a more robust reporting feature would be wonderful. From high level reporting to deep diving.
Response: Skubana, Skubana
Date: April 2018
Thanks for the wonderful review and feedback!
Michel from Abraxas Juris AG
There are tools that I hope I never have to work with. Fortunately, Skubana isn't one of them. I was completely new to logistics when I first used it 5 months ago and didn't know what I was doing, but I found my way around rather quickly. Here's what I like in particular
* Great customer support with short response time
* Feels stable
* Mostly intuitive
* Short loading times
* Rather modern UI
The biggest downside is its high price. Of all services and software we use, it is the most expensive one but maybe that's just because the price is (probably) calculated based on the number of orders and revenue - both of which don't say whether or not your company is making a lot of money ;-)
Other than that, there are not many cons I'm aware of. The UI could use some small improvements here and there (filterable tables, ambiguous use of the word "Export", fields that look editable but aren't) but those are really just minor issues.
Grant from CuttingBoard
Saves us countless hours in manual order processing, inventory updating and managing our shipping.
- Performance oriented for large sellers
- UX that mostly makes business sense vs UX designed by coders
- Multiple warehouses, brands, vendors and channels
- Strong auditing and user controls
- Great value for price
- Good support
- API (but not strong on documentation)
- Small UI/UX bugs that persist
- Occasional performance hiccups
- Many useful features (bots) have poor documentation
Monica from online e-retailer
Intuitive - Skubana is incredibly intuitive to use. All of the features and functionality are set up to flow in a very natural way. This is especially great for our end users but it also keeps our training and operational costs down.
All-in-One - No system is an all in one solution but Skubana is pretty close. We can manage an enormous amount of our business through Skubana directly or through one of their ever-expanding App partnerships.
Onboarding - Skubana assigns a point person who walks you and your team through set-up and use of the system. Honestly, they hold your hand so that even technically challenged implementors and users can run w/the platform w/out much effort. This is a huge bonus for smaller companies w/out a lot of resources.
Trouble Shooting - I've never been through an integration that didn't have set-up issues. Skubana works as your partner and your advocate to push issues through to resolution.
Pricing - A company would be hard-pressed to find another solution that does as much as Skubana does.
I wish they had a bigger staff to do even more great things! The current system already has great functionality. But I know they have more in the pipeline. Skubana's only limitation is its bandwidth and time.
paul from Harmoneez Inc
Skubana has people you can actually talk to, they know their business and understand yours. If you're looking for a selling platform then look no further. I've been in contact and used many. Channel Advisor: I never signed up with CA since tier pricing is a joke which is always to their advantage and you still need to hire many additional companies to actually make all the gears turn. Sku Vault: I was with this company for 4-6 months and by far the absolute WORST out of all of them, 3k+ start up fees to launch on a platform that never worked. Overselling often and only way to contact them to resolve was to "submit a ticket" to an email system that had "bugs"(I have e-mails to prove this) I was forced to leave Sku Vault and go back to Stitch labs. And of course, you can't get the start up fees back. Stitch labs: My second favorite (behind Skubana) and actually a good company. I was with for a few years and they were good but still they're missing tools I needed which skubana has. Seller Cloud: paid the fees+ start up and never went live so it was a loss. I was sold on many tools they said they had and the further I dug (after start up fees paid) I realized they were not a fit.
#1 we make more money. The integration accross all channels yet we still control all pricing , inventory from the single cloud system flat out genius. Unlimited users, everyone on my team has access to everything at anytime. Not just one or two but everyone. The ability to use 3PL's that integrate directly into Skubana is allowing us to lower our costs and reach more customers faster. The customer support with the dedicated support specialist is the best we have ever seen. Anytime ANY of my staff have had an issue the support from Skubana has been second to none. Fast, accurate and exactly what is needed in real time. All inclusive. Over all Skubana is all inclusive, support, users, native features etc. all part of what you get. Love it.
Would like to see native two way communication with Quickbooks. Skubana has a 3rd party app at an added cost that will allow down loading into QB but not two way.
Easy order routing
Transferring inventory between warehouses is effortless
Syncing products across channels is well done
Inventory views for daily, weekly, monthly inventory are almost non-existent
Analytics and reporting features are lacking
Processing manual orders takes multiple steps
1. Ties all marketplaces and websites under one roof! Enough said.
2. Allows you to see profitability and sales in various forms including: per sku, by marketplace, top grossing items, overall profitability, desired dates. All of this allows a business to make better decisions on which products are winners and losers. And it enhances your ability to know which products are doing better on the different marketplaces.
3. View inventory levels at all your warehouses as well as customizing how you see the inventory.
4. Auto generated PO's based on historical sales. This feature takes the guess work out of knowing which items need to be in-stock especially if you are selling through FBA. You can configure this feature in various ways to allow customization based on your inventory and PO needs.
5. Open API - This is important if you are a more advanced seller and need to integrate Skubana into other apps or platforms.
6. The support team at Skubana has been wonderful to work with and very responsive. They do a much better job that other software companies. Support is included with your package. You can email or talk with a live person in the U.S! And you are never rushed or pressured to get off the phone.
7. They are focused on building features that help you sell more. And in the 2 years we have been using the Skubana software it has gotten better with the new features they have released.
1. This platform is jammed packed with so many features that you can get a bit overwhelmed. On the filp side, when you do get overwhelmed just email your account manager. Our account manager has been a pleasure to work with.
Kyle from Pawstruck.com
You can sync inventory, fulfill orders, and list on multiple channels all within one platform. Makes it really convenient and you don't have to look elsewhere for features.
Sometimes there can be bugs but they are pretty receptive and get them patched quickly in most scenarios.
Skubana Does What It Says!
I have tried multiple solutions over the years, and every time you start to use the software and it falls short of something huge it was supposed to do. Not at all the case with Skubana, it continually helps us grow. Skubana has also helped us effortlessly ship out of 4 storefront locations along with automation between several of our distributors who dropship.
One of the best parts about Skubana is the analytics. Now we know exactly where we are making money and what we need to improve. Having this feature is nearly priceless and saves tons of headaches cobbling stuff together that ends up not being entirely accurate. WIth Skubnana it's all right there.
Lastly, the customer support is amazing. I have never had such good accurate support using any other services. Ryan and Chad have been amazing to work with,
Justin from Natural Stacks, Inc.
Employees number: 2-10 employees
Better visibility on inventory practices.
I like the vast array of functionality, intuitiveness and how well thought out the system is to really help your business thrive. It's meant to cut out mundane everyday tasks as well as streamlining difficult business processes. It's made keeping an eye on all sales channels easy.
No real complaints other than maybe manufacturing processes haven't been added to the software yet. It's meant specifically for Finished Products so if you handle any manufacturing and need WO's or BOM's that won't be incorporated, at least not yet.
Ryan from Top Shelf Barber Supplies LLC
The automated order processing is what I like the best. I like knowing that my orders from all my sales channels are getting fulfilled.
I would like to be able to export inventory by date range of being imported into Skubana I add inventory all the time and when I add suppliers to them I want to be able to only export out new inventory added, not the whole list again.
Daniel from G-Style USA
Skubana's inventory management system is very reliable. If you are across more than one marketplace and are looking to consolidate your inventory, Skubana's great at that. I also like that their staff, from top to bottom, seem very proactive. The CEO is always presenting new and helpful ideas across emails and other platforms. We've had two of our dedicated Skubana tech agents get "promoted" to higher positions. Their tech support, for the most part, are very proficient.
Skubana has a number of other functions that we rarely use. Analytics reporting methods will vary by company. If you do put in a function request, don't hold your breath on it, as there are some functions that we put in a long time ago that have still not been addressed.