About Eventbrite

Eventbrite is a cloud-based event management and ticketing platform that allows users to organize events and sell online tickets for events like charity programs, music festivals, conferences, among others. The product can be accessed through a native mobile app that can also scan printed tickets.

Eventbrite offers functionalities such as creating, tracking, promoting and analyzing events. The solution also allows users to customize the designs and registration pages of events on the basis of theme or the type of event.

The analytics module helps users analyze the success of events, and users can see areas in need of improvement.

Eventbrite can integrate with other marketing platforms, including MailChimp and HubSpot. It also provides customer...


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Supported Operating System(s):

Web browser (OS agnostic)

2,754 Reviews of Eventbrite

Average User Ratings

Overall

4.58 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,802)

1,802

4 stars

(809)

809

3 stars

(105)

105

2 stars

(18)

18

1 stars

(20)

20

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 2754 results

July 2020

Sarah from Studio Flight

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2020

Eventbrite for Beginners

Our goal is to encourage our Facebook audiences to attend more virtual events and provide them with the exact information and details they need, all housed in one concise place and Eventbrite has been the perfect tool for us. The analytics and reporting are very robust, especially for a free plan.

Pros

The setup and ease of use for a first time Eventbrite user/manager was incredibly easy and seamless. The feature that is most useful to us is the Facebook event integration - and the best part - it's free. This way, our social media audiences can register for tickets directly through the Facebook event published on Facebook. It's such a powerful feature and so incredibly easy to setup.

Cons

I wish there was an abilitty to make updates to the address after an event has already been published. With COVID-19, we had to shift from an in-person event to make it a virtual event and because we had to change the address, Eventbrite woudn't allow it. Suggestion - if an address needs to be changed, Eventbrite could automatically send an email to the list of attendees or a calendar notification of the change. The Mailchimp feature is extremely limited and I have trouble understanding what exactly the purpose of it is. I have not doubt that Eventbrite will enhance it in the future with incorporate more robust functions because Eventbrite is really great with continually improving their tools.

Reasons for Choosing Eventbrite

The Facebook integration was seamless and is a very powerful feature, that's also free.

September 2020

Ron from IHS

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

September 2020

Fast Event Planning and Management

The actual event turned out to be a big success. Eventbrite played a key role in that success. I would definitely consider Eventbrite for future events.

Pros

Eventbrite is easy to understand and use. The feature-set is not too broad so it's easy to quickly understand everything they offer. I was able to quickly wrap my mind around its scope and deploy an event. I appreciated how easy it was to setup a website for reservations and payment. Although I did not have alot of design options for the payment and reservation pages, the pages were streamlined and worked well. I was able to find good third-party support for lanyards and printed name badges. Being able to sell tickets at the entrance was a nice feature as well. Pricing felt right. I received good value for the money I spent.

Cons

I did not have alot of design flexibility for the payment and reservation pages. I pretty much had to stick with their default template that makes all Eventbrite sites look the same. The event management UI was slow and awkward to use. I did have a couple of periods of site outage that caused me some pain.

Reasons for Choosing Eventbrite

Cvent looked to be a superior solution, but it was outrageously expensive. It was way beyond my budget. Eventbrite was the right price.

February 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2021

Easy ticketing

I enjoy setting up events with Eventbrite and love how intuitive it is to use. Also, if you ask them to use your Paypal, they will paypay you as people pay you, instead of having to wait until after the event which can come in handy if you need to pay performers up front, etc.

Pros

Eventbrite works, and works consistently. Clients/potential attendees are almost all familiar with eventbrite and so I have to less wrangling, asking questions etc.

Cons

Their fees are hefty but worth it since you can actually get someone on the phone if there is a problem.

Reasons for Switching to Eventbrite

Customer service-it was impossible to talk to a real person at BPT even though I appreciate their low fees.

September 2020

Javier from Backwoods at Mulberry Mountain

Company Size: 2-10 employees

Industry: Music

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

September 2020

Crazy High Ticketing Fees - Froze My Payouts During COVID - Won't Stand By Agreement

Extremely painful.

Pros

Eventbrite is easy to use. It's designed well.

Cons

Customer service really stinks at Eventbrite. They're just looking to get paid. Their fees are high, sometimes 15-20% depending upon your ticket price. They had agreed on our festival to payout daily leading up to the event but changed their mind when COVID hit (to hoard cash and save themselves while screwing their event organizers.) Now they are expecting people to pull off multi-million dollar festivals without collecting any of their ticketing money up front. The worst part is they froze our payouts without telling us, until one day we noticed the lack of deposits and logged into Eventbrite to find it. Surprise surprise! They have refused to renegotiate the contract but also refuse to release funds so we can pull off our event. Eventbrite is going to bring the event industry crashing down due to the way they handled COVID.

Reasons for Choosing Eventbrite

A better negotiated deal originally - see previous question.

Reasons for Switching to Eventbrite

A better negotiated deal originally - but they did not stick by their deal as they stopped paying out before the event once the pandemic hit causing us major cashflow issues. Lesson we learned: you can't trust what Eventbrite tells you.

February 2021

Wilfrido from JA Del Rio

Verified Reviewer

Company Size: 51-200 employees

Industry: Accounting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2021

Provides a professional touch to your event, great look and feel.

We particularly use it for both free events and paid events aimed at our clients and client prospects, what is great is that if your event is free you can also use the platform at no cost and have an equally professional and orderly event and administration.

Pros

The use of the platform for the administration of our events (courses and conferences) in person and online, helps us widely in optimizing the time of our team and giving a much more professional appearance to the image of the firm.

Cons

Sometimes when choosing the plan to hire where we absorb the costs of the platform to offer a fixed price to the user, the cost of the Essentials plan is higher than the cost of the Professional platform, which generates a bit of confusion in why it happens.

Reasons for Switching to Eventbrite

Eventbrite is a much more user-friendly platform