About Raklet


Raklet is a cloud-based club and event management solution that provides an integrated workflow for maintaining a contact database, collecting payments, organizing events and automating email and SMS communication.

Raklet enhances member management by offering customer relationship management (CRM) for record-keeping and encourages community engagement with private social networks and smart forms for gathering member information. A dashboard provides a timeline of recent community activity and an at-a-glance view of organizational performance.

Data stored with Raklet is secure and kept private and support is available at any time by email or phone. Membership fees, donations or ticket sales can be collected through the platform, and communications can be improved through rich email messages.

Raklet operates on a tiered pricing model, offering a free plan for organizations with fewer than 1000 contacts and additional price points designed for small to midsize businesses.

Raklet also collects transaction fees for payments received through the platform. It features Android, Windows Phone and iOS mobile apps.



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Supported Operating System(s):

Web browser (OS agnostic)

29 Reviews of Raklet

Average User Ratings

Overall

4.93 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(27)

4 stars

(2)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 29 reviews

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August 2016

Elisabetta from Kerkis. Teatro Antico In Scena

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2016

Evviva Raklet!

I am the President of a No Profit Italian Cultural Association (we perform Ancient Classical Theatre in Milano) and I can assure that a software like Raklet can give a very important help in the administration of the Association (a complex task) and in the relationships with members.

Pros

It gives an answer to most of the administrative and other kind of needs of our Cultural No Profit Association. The founders of Raklet have been and are open to our requests and we found a very positive collaborative dialogue with them.

Cons

At the moment
- I do not understand how I can get the complete list of all the anagraphical, fiscal and administrative data related to all members (this is our most important administrative need). For each member we need to show: Name, Second Name, Italian Fiscal Code, date of request and date of acceptance of the Association, address and email or telephon number, if he is Active or not. If we receive a Fiscal Visit we have to present easily the complete list of all these data of all our members.
- Raklet does not still allow to keep a register of Contacts of Persons that are not yet MEMBERS. Therefore we cannot envoy Newsletter to them, nor envoy promotional messages or Invites.
- The graphic possibilities of Newsletters might be potentiated.
- It might be good to let New Members of our Association to read Italianinformations about Raklet and few but clear instruction about its use.
- It might be developped the use of Raklet as Social Network of Members.
- It might be developped the use of SMS for the payment of the fees!



July 2019

Christian from European NORM Association

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Good option for starting your own organization

We are using Raklet as a membership management tool in combination with the private social network. For our members, it is implemented as a membership area, where they can share their details and information about themselves as well as details about their affiliation. The details are basically our stock of data about our members. So they have to keep their details updated and we save time for other tasks. We are also using the events function of Raklet which enables us to sell tickets to our members and the public charging them different event ticket prices. That is very practical because it is automatically checked whether one is a member or not. We are also using the Email function which enables us to send automated emails on the basis of pre-designed forms. Another important function for us was the relatively new developed function of Raklet "pages" which enabled us to publish content within the private social network that should be seen from our members only. This was a crucial point to us because we had this area on our website first and were not willing to have a double login, one for Raklet and one for the member area on our website. Therefore, we are glad that we have had the support of the Raklet team and would recommend you to use Raklet.

Pros

Raklet is very handy if you like to have a membership management tool for your association in combination with a private social network for your members. I really like the approach to sharing new developments in the community. All functionalities are mainly focussed on customer needs and once they are developed they will be released to other organizations as well. The Raklet team is very friendly and is willing to help and assist with any adaptions and where ever possible. Their development prices are quite competitive.

Cons

It seems to be an ongoing project where major developments can be only expected if paid for. This means that basic functionalities should be checked before a decision is made. Adaptions will cost you extra. A high number of smaller developments are risking to get a kind of "messy code" - Therefore, in my opinion, a basic revision of the Raklet code every now and then would be a reasonable measure.

Response from Raklet

Replied July 2019

Thanks for your detailed feedback Christian. We're constantly improving our platform and we're glad to have you onboard!

July 2019

Elisabetta from Kerkis. Teatro Antico In Scena

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

I am satisfied

We are using Raklet from its birth and we have to recognise that it has helped very much our administration and communication so that our Association could be helped to increase

Pros

- The possibility of managing the administration, organisation and communication of a big Association of thousands members
- the possibility of solving problems quickly through chat or Skype call
- the possibility of organising crowdfunding
- the kindness of the staff

Cons

- some graphic limitation
- as far as I know, it does not preview the possibility of sending Newsletter to people outside the Association, but only to registered Members. But it would be useful, to promote the Association and the events.

December 2017

Zeynep from Saint Joseph High School Alumni Association

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Amazing tool for association management

It makes our life really easy. We've been reaching out to support team whenever we need a specific feature and it gets added to product roadmap. It gets implemented at their pace and if it's something urgent, we can get it built for our organization with custom development. So far so good.

Pros

Setup your membership plans, collect new ones online and the system will take care of renewals and follow ups for you. You can use their newsletter functionality to send newsletters.

Another great feature is their event management check-in. We can sell tickets online and at the door. We can easily check-in guests and follow up after the event accordingly.

June 2019

Gilles from Association des francais et francophones du Japon

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Good membership software

I really liked the support responsiveness. They are on the ball, listen to your comments and try to integrate if the comment can bring value to their product.

Pros

I like the integration of the membership status (active/not active) with the event booking system. It simplifies greatly the management of our activities since we impose having people to pay when they book.

Cons

There is a small caveat about defining fields in the registration process and the lack of "system logic" questions (if you answer like this, you will have another field showing).

Response from Raklet

Replied July 2019

Thanks Gilles! We're glad that you're happy with Raklet. We release new features every week so we'll make sure to address complex forms as well. Until then, this can be easily built with custom css/js we provide on the admin panel.

September 2016

Ozan from Galatasaray University Alumni Association

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

A great tool for associati ns, foundations and any other social network

As a president of an alumni organization, I can easily say that Raklet made our job easier and dramatically increased our efficiency. All we need is in one package; sending sms or e-mails to our members, creating donation campaigns, getting regular donations, creating ticket sale campaigns, messaging among members, creating different e-mail and sms groups, we can do it all with using onlu Raklet

Response from Raklet

Replied September 2016

Thanks so much for your feedback! We're always here to help and make Raklet even more efficient for our organizations.

January 2019

Fahri Cetin from Ankara Fatsalilar

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Amazing platform for Associations

Totally amazed!

Pros

It is really modern and easy to use. All the apps are connected so you can use CRM, Email Marketing, Mobile Apps, Membership Management all in one place. Support team is really helpful as well.

Cons

Nothing in particular. Custom development is affordable as well. Any feature we need is built by Raklet team.

Response from Raklet

Replied January 2019

Thanks!

August 2016

Can from Galatasarayl¿lar Derne¿i

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

user-friendly, easy to use

very simple and useful application which help us to manage communication between the members of our association, also which let us to keep updated our member database.

Pros

one of the best thing about raklet is that they keep updating their application continuously.

Response from Raklet

Replied August 2016

Thanks so much Can! We love working with you as well!

June 2019

Kaan from Galatasaraylılar Derneği

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

I really like the application

Pros

We are using Raklet in one of our association. We collected membership fees using mail and sms services. We easily announce events and sell tickets via Raklet. It solved many of our daily problems.

I recommend it!

Cons

Filtering could be a bit better. It is easy to use though.

Response from Raklet

Replied June 2019

Thanks for your feedback! We'll make sure to improve our filtering options.

May 2019

Salih from Çanakkale Onsekiz Mart Üniversitesi

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

exactly corresponds to our needs

Pros

We can filter members on any title and we can add extra tags. Than could send sms and emails via the same platform easily.
It is also great that members can source and communicate with each other. So the system works like yellow pages.

Cons

The customization features could be more

Response from Raklet

Replied May 2019

Thanks for your review! We're constantly improving our platform so stay tuned for our upcoming releases.

May 2018

coskun from University

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

skillfully designed, features are good and It's a worthy choice

Pros

Raklet is a point solution for our donation system. It is designed for effective collaboration and social networking and managing our complex deals with members and donors. It is also useful and nice tools for small to midsized civil societies and NGOs.

Cons

Some menus and forms are a little bit confusing. Workflow and knowlgedge management are not flexible enough.

September 2016

Rafael from ADFONA,INC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Raklet, is "the" solution for Membership Management

Raklet has it all, all the features, functions is easy to begin with. After evaluated 10+ solutions, including the open source ones, no one fills up our necessity.

Pros

-Easy for administer, you do not need to be a IT guru.
-Importing members is strait forward, easy and effective.
-Their economic model for pricing, lets you begin, consolidate your non profit org, and the pay later if you growth.
-Ready to use auto member management.

Cons

N/A so far.

Response from Raklet

Replied September 2016

Thanks so much for your great feedback Rafael. We're always here to help!

July 2019

Dinesh from TTUTA

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality