Astea Alliance

mHelpDesk

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Ratings & Reviews

Overall Rating

3.80 / 5 (27)

4.30 / 5 (789)

Ease-of-Use

3.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.0 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.0 / 5

Last Reviewed

August 30, 2019

June 17, 2020

Pros/Cons

  • Pros

  • Very functional and higly configurable and supports our overall service operations

  • It’s very comprehensive and performs a great deal of background checks in terms of warranty claims takes out a lot of manual work

  • Cons

  • The advantage of having a lot of capability is that it takes time to uncover all of it's power. It's strengths are also it's weakness.

  • Keeps kicking me out 20 to 30x a day. I try to complete my service calls and have to wait to log back in.

  • Pros

  • Love the scheduling. I like that it shows where they should be and I can actually put the approximate time they should be there.

  • Excellent customer service. It's also cool that I can customize my charges.

  • Cons

  • It's never fun setting up software it wasn't difficult but it was a little bit time consuming. Once everything is set up it pretty much runs itself though.

  • There is nothing currently that i dislike but MHD, but I would love to see this product communicate better directly with other software that we are using.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots