BookSteam Software


 

BookSteam is an online appointment scheduling solution. It offers business and customer-facing functionality so that customers/clients can schedule appointments online, while businesses can manage these appointments on the backend. This solution offers online scheduling, database management, email and text message notifications and online payments.

BookSteam creates a custom website for businesses that display business details, a list of services, client reviews and a "book now" button for accessing and scheduling appointments.

The database management tool allows business to collect and manage customer/client contact information as well as appointment information and history. With this information in hand, businesses can send special offers for customers/clients who are overdue for another appointment.

BookSteam also utilizes email and text reminders to keep clients up-to-date and connected, even while are on-the-go. Clients and staff members receive instant notifications for scheduled appointment.

Finally, BookSteam offers online credit card payments feature. Specifically, this feature includes keeping cards on file, requiring a deposit as well as simply collecting the full payment.

 

BookSteam - Scheduling
 
  • BookSteam - Scheduling
    Scheduling
  • BookSteam - Location map
    Location map
  • BookSteam - Calendar
    Calendar
  • BookSteam - Mobile calendar
    Mobile calendar
Supported Operating System(s):
Web browser (OS agnostic)

59 Reviews of BookSteam

 

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Software Advice Reviews (11)
More Reviews (48)

Showing 1-11 of 11

Erik from MSI-ECS
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Booksteam is good to go app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Books steam is awesome for appointment scheduling tool.

Pros

I really in booksteam is ther is a auto online report that lets you track the attendance right away. Love it!

Cons

If its your first time to use book steam its a bit tricky to set up but once you get hang of it, its not so bad.

Review Source
 
 

Nova from MSI-ECS
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

My tracking and scheduling becomes easily because book steam!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thanks booksteam! Its very useful for me. Keep uo the goof work. Worth recommended

Pros

I really love book steam! Simple and very easy to use interface . It helps may tracking and scheduling easily

Cons

If you are a new user you will feel a bit tricky for the initial set up, but once you finished it its very cool to use

Review Source
 
 

Vincent from MSI-ECS
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2018

September 2018

Cloud saving

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

over all good to use

Pros

It is a awesome and adaptable appointment scheduling tool and it is a auto online report that can track attendance.

Cons

when you set up this software you might have little difficulties but once you finished set up this software good to go

Review Source
 
 

Abraham from Rishavena Home Health Care
Specialty: Healthcare Services
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Comprehensive Scheduling On An intuitive Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We utilized the software with a company I worked with for my last 4 months with them.

Pros

BookSteam is far more comprehensive and complex than its leading competitors and it offers this elevated level of service at a reasonable price. The client side scheduling tools were an unbelievably useful addition that we had not read about before utilizing the software, but came in handy all the same. Customer Support was on par with some of the best companies that I have ever worked with.

Cons

The system was a bit too complex for some our older employees and clients but there was improvement after training using the resources provided with the software. Initial install takes a while and I wish I had known that ahead of time to block off an hour or two of my schedule

Review Source
 
 

iyalekhue from University of Benin(uniben)
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

Fantastic experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Apart from the fact that the software is easy to use, it also has a wonderful support feature that listens to feedback

Cons

I must say, so far the software has helped my clients organize appointments, but there is definitely room for improvement.

Review Source
 
 

John Kennedy from Cience
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

BookSteam Works!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

BookSteam is the best appointment scheduling tool I found available in the market so far.

Pros

It works for me! I love it because it is very user friendly. The interface itself serves as your guide to navigate through it.

Cons

It took long to set up. I am not so sure if it's just me, my computer, the connection or the software.

Review Source
 
 

Geraldine from Cience
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

BookSteam Helps me a Lot!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

BookSteam is a very useful and versatile appointment scheduling software.

Pros

The software has a slick and easy to use interface, very easy to navigate. Reports are also generated automatically so it is easy to track attendance.

Cons

The first time you set it up is a bit confusing and it took long but once done, it worked perfectly fine.

Review Source
 
 

Shah Abdul Latif from VoidLoops
Specialty: IT services
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Late to know about it but... Seriously impressed!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very good customer support. Quite versatile solutions with plenty of options to select from. Very helpful reports. Beautiful User Interface.

Cons

Somehow confusing at set up but that't not a big deal. Some minor issues but again not a deal breaker.

Review Source
 
 

Chris from Kroc Center
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Scheduling made easy!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Many features and produces thorough reporting to organize and streamline your business. When running into issues I have had a great experience with their customer support. Very timely and gets me the answers I need. Scheduling and tracking appointments made easy.

Cons

The start up process may take some time to learn. With so many feature it's understandable. Short term pain for long term gain which will save you many hours and keep you organized. Give it a try!

Review Source
 
 

Josh from Australian First Aid
Specialty: Other

August 2016

August 2016

Booksteam is fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Really easy to use, flexible and the support team are attentive and take feedback constructively to improve their product.

Likes Least

Didn't like that you couldn't customize the colour scheme - but this has been recently added as a feature.

Recommendations

Give it a go. Booksteam won't let you down. Highly recommended.

 
 

Allana from Keg Australia
Specialty: Other

December 2015

December 2015

Fantastic Software that just works loaded with features

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Many features that make booking process easier and faster such as multiple offices, paypal payments, services+classes, google calendar sync. SMS reminders and notifications are fast and reliable which are extremely helpful in minimizing noshows. Entire site is easy to navigate and operate.

Likes Least

I would like to have my customers to be able to book multiple staff in one room instead of separate schedules.

Recommendations

If you're looking for a complete booking package, give booksteam a try and you will not regret it. They don't play tricks with you and you can try them free for a month.

 
 
 
Showing 1-20 of 48


August 2018

August 2018

Absolutely tremendous

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being able to manage my clientes, invoices as well as my favorite feature of selling my photography online.

Pros

Absolutely the only way I will keep my appointments lined up! The best feature that I enjoy is selling my photography online. This has helped my company retain and grow tremendously throughout the last two years.

Cons

When I first started using book steam I couldn't access it from my phone. As of now I am able to have everything from my desktop on my mobile devices through my business.

Review Source: Capterra
 

Nicholas from College Advising Corps
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

I used a trial edition of booksteam as part of a corporate offer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The product had a great visual layout and was somewhat easy to navigate. Only using a trial version, I did not get the full experience.

Cons

I had a hard time understanding where to find certain aspects and items on the application. Again, the trial version may be limiting access.

Review Source: Capterra
 

Steven from LoSasso
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

I really like the how simple and easy it is to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like how simple and easy it is for someone to learn and use the software. I also found the customer support very helpful.

Cons

I honestly have nothing but good things to say about this software. I have had nothing but good experiences while using this software.

Review Source: Capterra
 

Aleeda from Digital Tangent

April 2018

April 2018

Not as good as acuity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Good range of features and the ability to issue class packages for classes is great. The front end is responsive and simple yet good design.

Cons

Unable to customsise email templates. I switched to booksteam from acuity because I wanted my clients to be able to book recurring appointments but most of my clients have complained that their recurring appointments don't usually work.

Review Source: Capterra
 


January 2018

January 2018

This was not my favorite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cons

I don't like how I have to do most of the setup from a computer. I'm on my laptop various times throughout the day, but I like having everything accessible in the palm of my hand.

Review Source: Capterra
 

Anastasia from Healing Hands Therapeutic Massage & Corporate Wellness
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Booksteam is the BEST scheduling software out there! We tried two others but third time's a charm.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!

Pros

Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried.

Cons

I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile!

Review Source: Capterra
 

Matthew from Sheffield Ashtanga Yoga /Massage Therapy Sheffield
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Works perfectly for my needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves me time, gives me a wide range of marketing options and helps me manage my clients and records

Pros

There is a lot of software that does appointment booking or class booking and a few that do both, but when I looked at the ones that do both something always didn't work the way I needed it to... Until I found Booksteam. The versatility and range of options have really allowed me to set everything up just as I need it and the cost is lower than most of the competition too.
I've had to contact support a few times and they've always been super helpful and quick to respond. They've also be receptive to my development suggestions.
Overall I've been very happy that I went with Booksteam.

Cons

Sometimes I find myself a bit confused by all the options, but I guess that's the price of having such great adaptability, and since the support is so good, this isn't really a problem.

Review Source: Capterra
 

Jodilyn from Moda Body + Face
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

So easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Clients can schedule online with ease.

Pros

I love how easy it it to set up and for my clients to use. Straightforward and simple. Really appreciate the MailChimp syncing, too for occasional newsletters.

Cons

Wish there were more color theme options or patterns to spruce it up a little while remaining basic and simple to navigate.

Review Source: Capterra
 

Amy from iLead Consulting & Training

July 2017

July 2017

This scheduling system has been extremely helpful to my business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to use for the most part but when I run across something that is not completely intuitive the service team is EXTREMELY responsive.

Cons

When I cancel an appointment I would love to give my clients the option to reschedule at this time.

Review Source: Capterra
 

Stacy from Shine Barber Shop

April 2017

April 2017

So easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been with booksteam for over a year and have been very happy with the service. This software is a must, great value, it improved my barber shop appointment management.

Review Source: Capterra
 

Rob from Boss Frog Tattoos
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Booksteam is awesome!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Their software is great! It's easy to use and has really helped us streamline our scheduling. And you cant beat their customer service. We accidentally erased one of our staff members and all her appointments. After sending a support request they got back to me almost immediately and were able to recover all the info we lost. Saved me a weeks worth of work tracking down all the appointments. I cant thank you guys enough!! Long live Booksteam!!!!

Pros

Easy to use. Makes it very easy to keep track of all our employees and their appointments.

Review Source: Capterra
 

Emily from EmJ Pilates

March 2017

March 2017

Love the customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer service always responds quickly, in a friendly manner, and with easy to understand instructions or answers to my questions. They have taken into account my requests along with those of other clients, and have made upgrades to the software to benefit all of us.

Review Source: Capterra
 

Gemma from Tranquility Base Massage Therapy
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

The Best Business Tool For Increasing Sales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

BookSteam has simplified the scheduling of appointments not just for me but for my patients. They appreciate the ease of using the app. No more playing telephone tag.

Pros

Ease of use

Cons

Patients are expressing difficulty accessing the system if they have forgotten their password. Even when they follow the instructions to obtaining their password, they are advised that their email address is already in the system.

Review Source: Capterra
 

Emily from EmJ Pilates

March 2017

March 2017

Love Booksteam!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Every time I've reached out with questions, customer service has responded promptly and with easy instructions. They listen to clients and add functionality based on feedback.

Review Source: Capterra
 

Christine from Brit & Yank [a wax studio]

March 2017

March 2017

Perfect for one person startups

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As an Esthetician, I have found Booksteam to offer an extremely well priced book system. It's relatively easy to figure out although it might take a few tries to figure out the inner workings. It doesn't have everything that I was hoping for but it's absolutely adequate for business owners on a budget. Clients have sometimes complained about having to insert their credit card details everytime they book but, you can reassure them that their info is never saved and actually provides protection. I use Booksteam alongside Weebly.

Review Source: Capterra
 

Don from Georgia's Dream Nannies
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Booksteam for several months and so far it has worked really well for us. We are not their typical customer as we have a small Staffing Company and we use it to the candidates can schedule interviews themselves with the time slots we have available. It makes it really easy and convenient for us.

Pros

Ease of use once you are working with it

Cons

It can be a little confusing to set up. Some of the terms that were used when we set it up were not something we typically use.

Review Source: Capterra
 

Jodilyn from Moda Body + Face
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

So glad I found this service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was looking all over for an online booking system that was easy to use, simple in its appearance and had the ability to accept credit card information for no-show clients. Booksteam has been exactly what I needed! Thank you!

Pros

Simplicity.

Cons

Have had only minor issues with communications between clients and myself but they were resolved.

Review Source: Capterra
 

Keilah from LASH - NORTH LAKES

February 2017

February 2017

Amazing System!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I absolutely love Booksteam, the support and service you get is second to none. I've referred many people to it. It's easy to use, easy for clients to book, saves time and money and ts a great tool to use to keep track of everything.

Review Source: Capterra
 

Leanne from UniCare Limited

February 2017

February 2017

Your customers will love booksteam

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was looking for a booking system for a while and glad I found booksteam. Support is awesome, because I didn't know anything about this platform so I was asking a lot of questions and support came through every time. One of the features that stood out, is that I could fully customize my booking page with different colors which tailored to my business webpage look. My customers really love booking online, where they can easily reschedule their appointment if needed. Now my focus is on work and not picking up phone every 20 minutes :)

Review Source: Capterra
 

Alex from Western Consulting

February 2017

February 2017

Excellent functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A lot of features in this software, loving the way that I can customize my booking link. My customers absolutely love scheduling their appointments online!

Review Source: Capterra