About FarEye

FarEye is a cloud-based field service solution. Its key features include automated scheduling and dispatch, a customizable mobile app and customizable workflow features.

In FarEye, jobs can be assigned in four different ways: through an uploaded Excel spreadsheet, manual assignment on a Web form, auto-routing and auto-assigning. Users can see where workers are, and they can assign the closest workers to jobs on the map. With auto-routing feature, workers will automatically be assigned the quickest routes between jobs. This lets workers complete a higher number of jobs per day.

FarEye has a customizable mobile app, which helps ensure that field workers follow the mandatory steps necessary to finish a job. They can send information straight from th...


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Supported Operating System(s):

Web browser (OS agnostic)

8 Reviews of FarEye

Average User Ratings

Overall

4.58 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(7)

7

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 8 results

July 2017

Komal from Roboticwares

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Energetic team with great product

Pros

Experience with industry leaders helped us to implement the best practices along with the software.

Cons

Recurring payment method has a monthly check and payment process. We would have prefered a one-time fee.

Response from FarEye

Replied March 2018

Thanks for Review

December 2015

Jeffrey from Deliware

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

December 2015

Great field tracking software

FarEye is a great field tracking software with great features and tech support, they do setup and installation and also FarEye helps customers to use their software and provide training classes as well to understand and operate the software. And, software is very easy to use and operate. With great features like real-time tracking and monitoring, auto routing and auto-assigning etc. I am completely satisfied with the product and recommend others too to use it.

Response from FarEye

Replied December 2015

Thank you Jeffrey to review us.

September 2016

Guni from Mara Xpress

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

September 2016

Mara Xpress

We have had a roller coaster of an experience with Fareye. It was great some times but on other occasions it slowed us down. The system was not able to adapt to our new requirements quickly so it took sometime for the processes to become stable. Existing process configurations worked fine but the new developments have been challenging. We are now able to use the basic functionalities of the system but it is yet to reach the optimum level of utilisation. There are some core functionalities that are missing from the system which make us using the system sub optimal. Some of the flow in processes is not seamless and we are still required to use manual intervention. Having said that, we thank Fareye for being there during our start-up phase and being patient and tolerant with our requirements. We have had a great phase of growth over the last few months and Fareye has a very important role to play in that. We are now headed into the next phase and need Fareye more than ever to be on top of their game and an integral part of our journey.

Pros

quick turn around time on most configurations that are already present in the system architecture The team has been flexible and open to implementing our requirements and receive feedback. Saroj has been a great support for our business and we really appreciate his patience and effort.

Cons

The process flow is not seamless for us to avoid manual interventions. Some core functionalities are yet to be developed which are taking time, such as the phone no as the core search criteria. We haven't been able to use the routing because it does not work well in the UAE scenario and uses aerial distances. We have found it easier to do this manually for now.

September 2016

Jaydeep from ENIL Pvt Ltd

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Mobility platform for business operations

FarEye's platform supports exhaustive features like: Automated routing for dispatch, on-demand dispatch for JIT Requests, capacity planning, live performance dashboard for multiple branches, Reports and analytics to improve the speed of decision making, Geo co-ordinates & ePoD capture, live tracking and ETA to customer, one touch assist buttons for employees on the go, high data security with in-built MDM, BPM Engine among many others.

Response from FarEye

Replied March 2018

Thanks for review

October 2015

Gaurav from Tolexo engineering services

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

October 2015

Best field service management software i checked

I liked the FarEye workforce management platform for service management. I had team of 90 engineers and all are now automated with the fareye application. I could configure my business process, design the automated scheduling process and even customize the mobile workflow. My field staff takes digital signature and payments. A real time software which gives live workforce tracking.