Fergus Software


 

Fergus is a cloud-based field service and job management solution designed for small and midsize businesses. It offers scheduling, contact management, job cards, timesheets and purchase order management functionalities within a suite. The product caters to businesses in plumbing, electrical contracting and HVAC. Android and iOS apps available.

Fergus features job management, which allows users to create requests and price quotes based on customer requirements. Users can also add location to the jobs that field workers can access using the mobile app.

Fergus features a status board, which provides users a real-time summary of field service activities, such as in-progress tasks, pending tasks, pricing, scheduling, costing and payments.

Fergus offers subscription pricing and is available in three different plans based on the number of features offered. The vendor offers email, in-app chat and phone support to customers.

 

Fergus - Dashboard
 
  • Fergus - Dashboard
    Dashboard
  • Fergus - Mobile app e-signatures
    Mobile app e-signatures
  • Fergus - Mobile app events
    Mobile app events
  • Fergus - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

96 Reviews of Fergus

 

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Software Advice Reviews (2)
More Reviews (94)

Showing 1-2 of 2

Tarik from Morostar
Specialty: Transportation
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Excellent user interface

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Its free for one user, and reasonably priced as your team grows. The customer support is responsive, and the features are more than you can ask for at no cost.

Cons

As with many field service apps, there are limitations (they vary depending on the business that you are in), but you get just enough to become organized and well documented.

Review Source
 
 

Brent from Capital Builders Limited
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Easy to use Trade Management programme suitable for Building companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Its great. Including the financial sectikn that shows if you made a profit on each job

Pros

Easy to use. Great financial tracking.
Great phone app for staff but can be used on a tablet or dedktop.

Cons

As this was designed for plumbers doing lots of small jobs it could be improved for construction where you may have on one job with many variations for a year

Review Source
 
 
 
Showing 1-20 of 94

Amelia from TKR Electrical
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Fergus review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

So easy to use Great Dashboard/overview setup always know exactly were every job is at
really looking forward to using this software as my business expands

Cons

very hard to delete or void a mistake (new business so still learning)

Review Source: Capterra
 

Sean from The Stirling Plumber
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Love it

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I love the way clients can accept or decline quotes and I am notified immediately. Customer invoice report is also great to keep on top of invoices due etc.

Cons

Does not interact with Reece Australia yet. I think Reece New Zealand does interact with Fergus.

Review Source: Capterra
 

Darrell from Granite Electrical Ltd
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Its that Simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fergus has been a great program for us as we are not a huge company and it manages all our client info and jobs that we have, It simple, it run perfect with Zero.

Pros

That it is simple to use and work through my jobs i have running and that it cuts my paper work with invoicing at the end of the day,

Cons

The way it processes the voiding job/invoice/estimate/quote process,

Review Source: Capterra
 

Benjamin from All Plumbed In
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Fergus

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The formats, linking with my supplier and Xero.

Cons

I do not have any cons about the product

Review Source: Capterra
 

Jonathan from New Zealand Master Plumbers Gasfitters & Drainlayers Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Fergus, why wouldn't you?

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Fergus software is easy to use and integrates exceptionally well with Xero accounting software. It doesn't matter where I am in the world I can have immediate access, and with one look can see from start to finish how my business is progressing to ensure great cash flow.

Its simple to use and easily helps all of my staff to achieve their daily goals. Fergus has helped to systematise our work flow to ensure the best benefits for our staff and our clients. An exceptionally good tool.

Cons

whats not to like? how many companies can you call up and if its practical, and helpful to all users, will alter their software to suit

Review Source: Capterra
 

Grant from Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Think Water

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Capturing the time element of our business has been the best thing for us as it is so easy to use this function.

Pros

How easy it is to use and the versatility of the hard ware we can use it on

Cons

That it doesn't adjust our stock numbers

Review Source: Capterra
 

Andrew from A&B Electrical Solutions
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Fergus

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

The best part about Fergus is having everything related to a job in the one app, which can be accessed from your office computer as well as any other smart device you have it installed on.

Pros

It has everything I need to use on a daily basis and allows me access to all my site notes, photos, and day sheets remotely so I can always access what I need to know about any job quickly. This program allows quotes/estimates, invoicing, supplier documents, day sheets and employee trackers all in the one program.
Fergus sends all sales and purchase data entered directly to some accounting software. Easy importing of supplier documents.

Cons

I have found the GPS to be a little slow to load. Also the fact invoices can't be easily edited after approved can be a little frustrating.

Review Source: Capterra
 

Tai from Build N Concrete ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Business with Fergus

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can keep track of everything that I do with my staff and ease of use for all staff members

Pros

That all my business is in one place and and simple enough for me to navigate with limited IT skills

Cons

Transferring incorrect hours entered in the wrong job to the correct one

Review Source: Capterra
 

Lindsay from Hays
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Job Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall it has been extremely great, easy to use software!

Pros

I like that is allows users to price and create requests off of customers needs/wants.

Cons

I haven't really ran into any cons yet. Only thing I can think of is calendar isn't that ascetically pleasing.

Review Source: Capterra
 

Brett from Brett-Tech Electrical
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Comprehensive, easy to use, great Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fantastic Fergus team and support, especially for someone who thought he was not savvy when it came to accounting and planning.
This has made my life so easy which in turn has helped my business succeed, in my 'perceived' areas of weakness as well as helping me grow in those areas.
Thank you Fergus

Pros

I use this on every aspect of my day to day month to month job plan. It syncs with my accounting package and I never have to go to any other software package.

Cons

To be honest I have yet to find anything I would call cons. You dream of great software to help you, well here it is. people who understand and have created exactly what we need

Review Source: Capterra
 

Jay from TJ Plumbgas Ltd
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Review for Fergus

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Keeping Job records, invoices etc all in one place. Easy to show others in our business how to use the program and helps assist in the understanding of our trade

Pros

the easy use and functionality of the program, the features available and how this easily links into our accounting software.

Cons

I find the calendar is not easy on the eye, the hours of the day extend past a regular working day and this can be frustrating when wanting to quickly schedule a job.
The app is slow and entering data isnt easy, can be very temperamental.
And that certificates are now an additional price instead of being part of a full user.

Review Source: Capterra
 


August 2018

August 2018

Fergus

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall Fergus has been brilliant to use. I have used a couple of other systems in the past while working in other companies and Fergus seems easier to use, more straight forward. It's been perfect since we went out on our own, it was easy to learn the system, it works well with Xero. I've recommended it to a few companies.

Pros

The software is so easy to learn and use. It's accessible on my phone & Ipad so I can check information and jobs anywhere. It works perfectly with Xero.

Cons

There's no way to track van stock. And recently I could add another customer who had the same name as an existing customer.

Review Source: Capterra
 

Craig from Proserve Electrical Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Fantastic Fergus

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It will make your business more profitable

Pros

Fergus talks to our accounts package.
It enabled our business to invoice out sooner and pick up all the costs.

Cons

I do not have any dislikes about Fergus. It works very well for our business

Review Source: Capterra
 

Brett from Abesco
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

CFO

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

what I like:
Can see quotes going out and making sure our sales staff follow up has been great as the visibility in the dash board keeps everyone accountable. The support staff have been great, love the calendar that enables us to allocate work.
what I would like to see improved:
Would like to see better reporting that shows sales and profit in a particular period by sales rep by job using the start date of a job only, WIP report cannot do this.
Email platform being used ends up in spam too much by clients, told by Fergus that this is because the platform used by Fergus is the same as many spammer's?

Pros

Makes everyone in toe organisation accountable

Cons

Reporting very limited, problems with emails not going out to customers, currently trying to resolve and in addition a lot of customers find the emails in spam. Would like to see a CRM.

Review Source: Capterra
 

Michael from Falcon Signs
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Fergus

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fantastic & Frustrated, Frustrated because i didn't look at this sooner.

Pros

It has helped up schedule work correctly, keep on top of our ongoing projects and given us a massive wake up call with our pricing, Once you load everything into Fergus you can look at all the mark up percentages and really start to identify where your company is best suited to focus on.

Cons

The initial month, getting used to everything and loading all the data in - but overall once its done its all worth it.

Review Source: Capterra
 

Hayden from Maxey Plumbing & Gas Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Fantastic, easy to use trade software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This system is user friendly and makes light work of all the paperwork required to keep a trade business running. It is packed full of features which help keep operations streamlined.

Cons

As a total trade management software the only feature that we feel is missing is stock management.

Review Source: Capterra
 

Ann from Watchu Security
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Fergus Review 2018

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Great

Pros

So easy to learn and use - very user friendly

Cons

I have no issues with using Fergus ... having worked with many programmes over my career, I find Fergus to be one of the most user friendly.

Review Source: Capterra
 

Sal from L B WHITE LTD

July 2018

July 2018

Great all round job processing system for our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Talks to accounting system directly, downloads supplier invoices directly and allows job bookings for several staff over several periods in a day/week

Cons

Photos won't resize on mobiles and credit card payments including fees not accessible other than 1st email acceptance to Client

Review Source: Capterra
 

Marc from Powersauce electrical
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Only new to fergus but has helped transform my business from the get go.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Time savings and flexabilty

Pros

Flexibility to do things on the go. Don't need to be at the office to send invoices etc don't miss invoices as it's all online

Cons

It's made now a full time scheduler. As as admin u really need it on a laptop or computer. No one on training in person was offered

Review Source: Capterra
 

Howard from L B White Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Very easy to use once it was set up. Anything new you need time to learn.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saved the planet of paper. Increased profitability

Pros

No paperwork. Photos able to be attached to jobs. Fergus talks to xero and merchants. Good calendar system.

Cons

No stock file. Photos are no longer able to be enlarged on phone. Notes on quotes cannot tag a persons name at the end of the list. Cannot pick out a supplier to look up a stock item like we can on the desk top

Review Source: Capterra