FieldEdge Software

4.29 / 5 (239)

Our advisors have recommended this product 58 times in the last 30 days

About FieldEdge

FieldEdge by dESCO is a cloud-based Field Service Management solution for home service contractors in fields including HVAC, plumbing, electrical and more. The solution allows companies to manage business operations remotely.

The dispatch board provides users with suggestions regarding assignee for work order based on the technician’s skill set and expected location at the time of the job. In addition, FieldEdge helps streamline and automate the billing and scheduling of service. It offers integration with Quickbooks.

FieldEdge also comes with a native app for technicians that allows techs to access their items, tasks, services, and materials on-the-go. The app also features a customizable price book that helps techs present different pricing op...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Windows 8, Windows 10

238 Reviews of FieldEdge

Average User Ratings

Overall

4.29 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(134)

134

4 stars

(66)

66

3 stars

(20)

20

2 stars

(7)

7

1 stars

(12)

12

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 238 results

January 2020

Kelley from Royal Oak Heating & Cooling

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

January 2020

FieldEdge is a great tool!

We have decreased the time we are waiting to be paid and reduced our overall outstanding invoices. We have increased productivity, reduced costs, and are now tracking jobs.

Pros

As a user who started at my company after FieldEdge was already in place, I can honestly say that FieldEdge was very easy to learn. It is user friendly and the basics can be picked up very quickly. For the more seasoned user, it has more intricate features & applications that you can utilize for your specific needs. Our technicians invoice & collect in the field and with the Quickbooks integration, it helps keep our outstanding invoices to a minimum. FieldEdge provides a live chat feature, which is a great tool. The Reps are very friendly and knowledgeable and super quick to respond! Each user can customize their settings to maximize the ease of use. For instance, I like to have my service tech dispatch board as my default since I am managing that board more closely than my estimator, apprentice or office boards. You can easily toggle between them but it is great to have just the ones I need on top. You can assign priority flags to calls to give quick at-a-glance visual markers. This is great when we have calls that can be interchanged between techs with the same skill sets, which can also be assigned in FieldEdge. The Do Not Service feature is another great tool that has allowed us to prevent accidental scheduling on accounts that we do not wish to service. All in all, it is a great tool that can be as simple or complex as you want it to be.

Cons

We have had a few instances over the past year with the software being down, but frankly, at least 2 of those times it was a Microsoft issue, not specially FieldEdge. There are times that FieldEdge runs slowly, but for the most part, it is a stable platform. We have had a couple issues with licensing error messages when trying to add additional uses on our account, but they were quickly resolved and corrected with a call in to the team.

Response from FieldEdge

Replied January 2020

Thanks for the wonderful review, Kelley! We are so glad to hear that you are enjoying many aspects of the software, along with the range of support resources that are available to you. We are lucky to have customers like you!

November 2019

Lisa from T & L EQUIPMENT SALES

Company Size: 2-10 employees

Industry: Wholesale

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2019

Integrates with Quickbooks

Overall, we have loved the software. There is another one that we like better but being a small company we could not afford it.

Pros

We like having everything electronic for service calls instead of paper. We like having the customers equipment listed in one place and service history available to the service tech in the field. Service tech can add equipment and pictures as needed. Dispatch log lets you know what service work is needed each week.

Cons

Does not have 2 way communication with Quickbooks. Can only add parts in fieldedge but have to create purchase order in Quickbooks. We used advanced inventory with Quickbooks with site and bin location for each part. Service Tech can only see that we have part - he doesn't know if its in the warehouse, on his truck or another location. Seems old school in setup - with today's technology looks like it would be more flexible.

Reasons for Choosing FieldEdge

MHelpdesk was our first choice but we settled with Fieldedge because of initial startup cost and monthly fee.

Response from FieldEdge

Replied December 2019

Hi Lisa! Thank you for providing your feedback! Your Customer Success Manager will be in contact with you soon to help you with this QuickBooks issue.

November 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2019

FieldEdge great for small to medium sized companies

Fieldedge helped streamline our company and operations substantially from our paper invoice and reporting previously. The basic functions were easy enough to train someone on in a day. Some of the more integral functions were a bit confusing and required technical help. The technical help for fieldedge is outstanding.

Pros

Ease of learning curve on basic functions was very manageable scheduling is straightforward and can be accomplished with a few simple clicks researching a customers history is an integrated tool and very easy to navigate

Cons

Overall the software seems a bit dated some features and functions many new estimating/scheduling software packages are implementing are not included such as text notifications for customers.

Reasons for Choosing FieldEdge

Fieldegde provided a package deal that also included some business coaching and financial guidance that made the total package very attractive.

Response from FieldEdge

Replied December 2019

Thank you for providing your feedback, we always appreciate our customers letting us know how we can further help them! If you contact your Customer Success Manager they will be more than happy help you troubleshoot this issue.

May 2014

Nova from Rockfish Mechanical Service, Inc.

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

1.0

Customer support

3.0

May 2014

Not Worth the Money-Spend Extra for Something BETTER

I'm not entirely sure who recommended this software to our company President, but I feel they were either paid to promote it or they had not actually used the software themselves. I honestly do not have much good to say about this product. The pros to it are not enough to keep this around, but this decision is not up to me. If it were, I would not have bought this in the first place. PROS: *Dispatch/Scheduling option *Tech Support is very responsive The dispatching and scheduling option is pretty handy. While trying to set up the loo of the dispatch board is not readily obvious, once you figure it out (not help to the "manual"), it's not too bad. There is room for improvement on that side of things, but as it stands, it's good enough to be a pro. Tech support is very responsive, however, to get quality response, I'd definitely call them on the phone rather than contacting them through the internet. CONS: *Not user intuitive *No real user manual; Manual they provide is vague *Webinars are minorly helpful *Bugs in the software that hinder simple tasks *Help Topics are below average-topics do not accurately address issues *Does not keep accurate records of invoice history, dispatch history If you are not comfortable around computers and various software, I strongly urge you to go somewhere else. If you are used to picking apart deficiencies in computer software or are comfortable enough to figure out how to work software on your own without a manual, knock yourself out. While ESC will make your job more interesting (and by interesting, I mean figuring out a puzzle that does not make much sense. Oh and colorful word creation as you bang your head against the desk when simple things aren't working), I wouldn't call it a time-saving product. Seriously, if this is bought up because of its low price, rest assured you will spend a great deal more in administrative hours as you figure ways around the bugs in the software. Don't be a cheap bum-spend the extra coin for something that went through all the processes of software development: analysis, design, development and testing.

Response from dESCO

Replied June 2014

Thank you for your feedback. With a 97% satisfaction rate among 46,000 users, it's upsetting to hear about an unhappy customer. We aim to produce both user-friendly & comprehensive products addressing the needs of service companies. Are there things we can do to improve the experience? Absolutely! We continue to work closely with our customers, prospects & industry groups to identify areas to improve-resulting in regular major & minor software updates. After reviewing your account, I see you're not currently on an ESC support plan for free software updates & unlimited access to our support team. You may not be using the most current version & not taking advantage of the latest enhancements, corrections & features. We do take pride in providing cost-effective solutions with the best possible support-including an embedded user guide, online self-help, exert support staff, events, training options & more. Our goal remains to help users maximize software investments & business efficiency.

January 2020

Leslie from Gault Heating, Inc

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2020

Great platform for automating the administrative end and field tech end of a growing business.

Pros

The program is very user friendly as is the onboarding process. Easy navigation within both the mobile version for our field technicians and also within the office user license on the admin side. Love the Help Center/chat now feature for immediate help when we draw a blank, need some feedback, or when we need to simplify the way we are completing certain tasks....there is usually always a better suggestion through the Help Center. Our [SENSITIVE CONTENT HIDDEN] has been fantastic with his responses also. He has been very helpful assisting us with custom reports and always very quick to respond to any email I send. He's definitely an asset!

Cons

I do feel that reporting could be a bit more interactive; I feel like there should be a way for each company to customize the data they need to see daily for reporting purposes, such as an all inclusive KPI section on the dashboard.

Reasons for Choosing FieldEdge

Honestly, it came down to various message boards with field technicians reviewing real products. Very few complaints with FieldEdge, and a large number of complaints with FE competitor programs.

Response from FieldEdge

Replied January 2020

Thank you so much for taking the time to share your feedback and suggestions with us, Leslie!