About Verizon Connect Work

Verizon Connect Work is a cloud-based field service solution that allows users to organize schedules, manage and track job progress and manage dispatching process.

Office and field workers can receive job information and updates on mobile devices. Schedules, invoices, quotes, customer information and more can be stored in the solution’s database. It allows users to drag and drop unassigned jobs to their calendars.

All customer details can be viewed in one location. Users can add multiple contact details, site locations, documents, images and log phone calls for each client.

Verizon Connect Work integrates with a number of accounting packages. Users can check availability and schedule open slots in a calendar format as well as create recu...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

148 Reviews of Verizon Connect Work

Average User Ratings

Overall

2.69 / 5 stars

Ease-of-use

3.0

Value for money

2.5

Customer support

2.5

Functionality

2.5

Ratings Snapshot

5 stars

(21)

21

4 stars

(36)

36

3 stars

(22)

22

2 stars

(9)

9

1 stars

(60)

60

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 148 results

March 2016

Joanne

Verified Reviewer

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

March 2016

Verizon WORK

Stahlman-England, INC began using Verizon WORK in January 2015. The overall program was easy to implement and the Customer Support was beyond expectations! This program was less expensive than all other Service Programs and accomplished a lot more with regard to “real-time”, invoicing, reports, quotes, and customer follow-up. This Program has enhanced our business and the endless features Verizon WORK offers, is still being discovered and incorporated into our business plan EXCELLENT FOR CONSOLIDATED CLIENT INFORMATION, SERVICE APPOINTMENTS & SCHEDULING, INVOICING, PROFITABILITY, AND DETAILED REPORTS!

Pros

• Verizon WORK gives me, as Director of Corporate Operations, essential detailed productivity reports within seconds. • Instead of needing 2 to 3 different software programs, Verizon WORK alone produces these reports. • With a click, I have reports of total revenue including breakdown of labor, parts, travel time and actual job duration. • Our technicians are able to sell more by doing quotes instantly. This exciting, real-time “Quotes” feature allows our office to email these figures within an hour, thereby closing more sales than ever before. • Verizon WORK has allowed us to streamline and fast-track our paperwork; one-hour tasks are now done in minutes. Verizon WORK enabled our transition from piles of paperwork to next-generation technology.

Cons

PRODUCT ENHANCEMENT of certain issues. Example, more than one email address, speed of program when changing on the dashboard.

December 2019

Jay from CanCorp

Company Size: 2-10 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

1.0

December 2019

Dipping Your Toe into the Abyss of Digital Transformation

It is a phenomenal step towards a digital environment for the under served home services sector. Implementing Verizon Connect Work is a step in the right direction! At the end of the day Verizon is a telecom company and looking to upsell their products into your business.

Pros

I love the fact that Verizon Connect focuses on the technologically under served realm of the home services market. These business's technology initiatives take a hard stop at email and spreadsheets. When implemented and used correctly, Verizon Connect Work (formerly Fleetmatics WORK) can bring to the surface revenue opportunities that business owners and stakeholders were oblivious to. Being typically their first go at new technology, Verizon Connect Work is usually welcome because of the ease of implementation and use. The technology is priced right and the ROI is enormous! The ROI stems from getting off the paper, chalkboards, notepads and alleviating lost invoices. At the end of the day the software is the home service industries first step towards digital transformation in this Fourth Industrial Revolution.

Cons

In response to Verizon Connect Work being described by former users as "A Starter Software" or "Technology Training Wheels", there is high churn being there are more robust softwares that encompass the entire life of a work order. With out mentioning any software company names, Verizon Connect Work's book of business is on a mass exodus to other players. To add, their is limited to zero customer support and the buying process wasn't very enjoyable.

February 2019

JoAnna from Heart of America Service Co

Company Size: 11-50 employees

Industry: Facilities Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

1.0

Functionality

2.0

February 2019

Unkept Promises

It's a scheduling software that started on an internet base and tried to go to mobile and has failed in my opinion. They will roped us in with promises that they didn't keep. This is why we decided to leave.

Pros

I loved how easy it was to navigate and filter to find the invoice/ticket/customer that I needed really fast. I loved how I could keep whatever information I needed with customized info boxes. Dispatching out to Employees was easy and the old App for the Techs out in the field could do many things. IT worked great on the desktop end.

Cons

When we 1st signed on we were promised that the program would keep track of our inventory. We are a HVAC business and we have a lot of parts to keep track of. It wasn't working great when we started and the old app was ok with it. Then they Upgraded and had a new App and they completely trashed the inventory program and didn't tell us. Since we are located with lots of country and rural areas we were told that the app can work offline and update the main programs once it got back in data range. This has never worked properly and my Techs were calling me to update their tickets because the app wasn't working. The New App upgrade came everything went downhill. Techs could no longer create their own jobs (and we have Techs for on-call weekends) Techs could no longer show discounts to the customers on the invoice. The app still didn't work out in rural areas. It doesn't not work very well on the Mobile end. Everytime I had Customer service on the line they tried their best, but since everything that we as a company needed they couldn't provide we didn't want to stay with them.

September 2019

Jorge from SDI

Company Size: 5,001-10,000 employees

Industry: Security and Investigations

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

September 2019

Great Scheduling tool for the money

Pros

The software is very inexpensive for the features and functionality you receive. It is great for businesses just starting out or smaller field service organizations. Lots of great features for the price.

Cons

There are some limitations to what it can do. Reporting is somewhat limited but still provides many options for custom reports. Inability to view a large number of jobs because you can only search for job numbers one at a time.

Reasons for Choosing Verizon Connect Work

Price and features

January 2019

Larry from Coastal Empire Fire & Security, Inc.

Company Size: 11-50 employees

Industry: Industrial Automation

Time Used: Less than 6 months

Review Source


Ease-of-use

3.0

Functionality

3.0

January 2019

BEWARE of the Details Before you buy - Does not Interface with Quickbooks Well

Right now we are paying for the monthly as when you sign up they say " there is no stopping the payment". However, you can't see where it is going to really work, or not, until it starts getting implemented. We were "gun ho" when we started as it was "completely customizable". We test drove a system last year and ditched it because the invoice could be sent to the technicians email for data mining. They promised to make sure it didn't happen with this one and sure enough the day we started none of the pricing showed up for parts and the email feature was enabled. That means they wasted our time in the multiple data gathering sessions to set it up. WE HAVE ASKED FOR A CANCELLATION BUT WERE TOLD THEY DO NOT DO THIS AND THAT WE WOULD HAVE TO PAY THE WHOLE YEAR.

Pros

Great for the Field guys as they like the photos and dispatch features. The details get out to them faster and they can start from home to the first calls for the day. Turn by turn directions are great if all your site locations are set up.

Cons

The interface with Quickbooks is one way with parts. Changes in prices in Quickbooks have to be hand entered in both systems. We were told we would not want to use the Quickbooks after using there software. That is code words for "It doesn't work well" with Quickbooks. The time to generate an invoice is twice as long for the invoicer. The time from the techs has to be hand transferred to the invoice. There is no automatic calc from field to invoice because "they don't want to be responsible" for the techs pushing the wrong start/stop times. The time savings given in the sales pitch is diminished by the lost productivity in maintaining pricing and transferring times. Also the techs can alter the time they actually start and stop so forget using it to prove in any court when they actually arrived. For those of us managing technicians there is just as much chance for time abuse using this system. In the day of SQL database interfaces they are missing the boat in a fully integrated system. Every answer to our objections was to have us place a comment on a link button for the "developers" somewhere in the UK to "consider".