Verizon Connect Work Software

2.73 / 5 (140)

Our advisors have recommended this product 44 times in the last 30 days

About Verizon Connect Work


Verizon Connect Work is a cloud-based field service solution that allows users to organize schedules, manage and track job progress and manage dispatching process.

Office and field workers can receive job information and updates on mobile devices. Schedules, invoices, quotes, customer information and more can be stored in the solution’s database. It allows users to drag and drop unassigned jobs to their calendars.

All customer details can be viewed in one location. Users can add multiple contact details, site locations, documents, images and log phone calls for each client.

Verizon Connect Work integrates with a number of accounting packages. Users can check availability and schedule open slots in a calendar format as well as create recurring jobs for regular projects. Users can also generate reports to analyze business activity. Verizon Connect Work offers a mobile application for iOS and Android devices.

Support is available via phone, email and through an online knowledge base.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

140 Reviews of Verizon Connect Work

Average User Ratings

Overall

2.73 / 5 stars

Ease-of-use

3.0

Value for money

2.5

Customer support

2.5

Functionality

2.5

Ratings Snapshot

5 stars

(21)

4 stars

(33)

3 stars

(22)

2 stars

(9)

1 stars

(55)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 140 reviews

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February 2019

JoAnna from Heart of America Service Co

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

1.0

Functionality

2.0

February 2019

Unkept Promises

It's a scheduling software that started on an internet base and tried to go to mobile and has failed in my opinion. They will roped us in with promises that they didn't keep. This is why we decided to leave.

Pros

I loved how easy it was to navigate and filter to find the invoice/ticket/customer that I needed really fast. I loved how I could keep whatever information I needed with customized info boxes. Dispatching out to Employees was easy and the old App for the Techs out in the field could do many things. IT worked great on the desktop end.

Cons

When we 1st signed on we were promised that the program would keep track of our inventory. We are a HVAC business and we have a lot of parts to keep track of. It wasn't working great when we started and the old app was ok with it. Then they Upgraded and had a new App and they completely trashed the inventory program and didn't tell us.
Since we are located with lots of country and rural areas we were told that the app can work offline and update the main programs once it got back in data range. This has never worked properly and my Techs were calling me to update their tickets because the app wasn't working.
The New App upgrade came everything went downhill. Techs could no longer create their own jobs (and we have Techs for on-call weekends) Techs could no longer show discounts to the customers on the invoice. The app still didn't work out in rural areas. It doesn't not work very well on the Mobile end.
Everytime I had Customer service on the line they tried their best, but since everything that we as a company needed they couldn't provide we didn't want to stay with them.

January 2019

Larry from Coastal Empire Fire & Security, Inc.

Company Size: 11-50 employees

Review Source


Ease-of-use

3.0

Functionality

3.0

January 2019

BEWARE of the Details Before you buy - Does not Interface with Quickbooks Well

Right now we are paying for the monthly as when you sign up they say " there is no stopping the payment". However, you can't see where it is going to really work, or not, until it starts getting implemented. We were "gun ho" when we started as it was "completely customizable". We test drove a system last year and ditched it because the invoice could be sent to the technicians email for data mining. They promised to make sure it didn't happen with this one and sure enough the day we started none of the pricing showed up for parts and the email feature was enabled. That means they wasted our time in the multiple data gathering sessions to set it up. WE HAVE ASKED FOR A CANCELLATION BUT WERE TOLD THEY DO NOT DO THIS AND THAT WE WOULD HAVE TO PAY THE WHOLE YEAR.

Pros

Great for the Field guys as they like the photos and dispatch features. The details get out to them faster and they can start from home to the first calls for the day. Turn by turn directions are great if all your site locations are set up.

Cons

The interface with Quickbooks is one way with parts. Changes in prices in Quickbooks have to be hand entered in both systems. We were told we would not want to use the Quickbooks after using there software. That is code words for "It doesn't work well" with Quickbooks. The time to generate an invoice is twice as long for the invoicer. The time from the techs has to be hand transferred to the invoice. There is no automatic calc from field to invoice because "they don't want to be responsible" for the techs pushing the wrong start/stop times. The time savings given in the sales pitch is diminished by the lost productivity in maintaining pricing and transferring times. Also the techs can alter the time they actually start and stop so forget using it to prove in any court when they actually arrived. For those of us managing technicians there is just as much chance for time abuse using this system. In the day of SQL database interfaces they are missing the boat in a fully integrated system. Every answer to our objections was to have us place a comment on a link button for the "developers" somewhere in the UK to "consider".

November 2017

Jamie from Donaldson Heating and Air Conditioning

Company Size: 2-10 employees

Review Source


Ease-of-use

2.0

Value for money

3.0

Customer support

1.0

Functionality

1.0

November 2017

Product has limited capability and the customer service is some of the worst I've ever dealt with.

Would not recommend this company as a work platform. From the limitations of their platform to the extent of their billing issues to the poor customer service, this is a poor provider all around.

Pros

Dispatch board is a decent portal for scheduling. Beyond this there has been very little positive with this program that I would recommend.

Cons

Used the system for 2 years. In that time, they have multiple programming issues. Including an error that took recurring jobs which were scheduled for 2 days and booked hundreds of calls for the same recurring issue months out. Resulting in thousands of calls on our schedule that needed to be removed once at a time. Took days to delete and further spent days helping their tech department to resolve the issue. Their programmer found an error in their system and did correct it but sorry about our luck for the cost and time to repair. Reimbursed us for a months service as thats all they could do. We have had numerous billing errors over the past two years and getting any resolution from them takes a minimum of 6 calls in my experience. Nobody is capable of making any decision regarding assisting a customer. We notified them that we were cancelling the contract with 90 days notice (60 required) and got confirmation of this. 2 weeks later I inquired as to the cancellation and was told nothing was in the system. Cancelled again following their process. Found out again that this hadn't been done. Wanted to lock me into another year of payment.

November 2017

Anna from Donaldson Heating and Air

Company Size: 2-10 employees

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

1.0

November 2017

Cheap program, but you get what you pay for.

Pros

The program is fairly straight forward, and easy to use. Booking calls is easy, once you have the clients already in the system.

Cons

Being very simple, it can be kinda clunky. It is hard to look up the history of a client, when you are already in the middle of booking a call. You have to exit the scheduler, and open up each call to see what was performed on each visit. It can be very cumbersome, when you are on the phone with a client and just trying to figure out how to proceed. We find the program fairly slow to load clients and work history, and there isn't an easy way to combine duplicates in clients or calls.
When we notified Verizon WORK that we were cancelling our services and moving to another company that had a more full billing program, they started nickle and diming us. It was like they were trying to screw us for any extra money they could get out of us.

November 2016

Nick from Kelair Inc

Company Size: 11-50 employees


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

5.0

November 2016

Verizon WORK Review

For the past month and a half I've been working with learning the Verizon WORK software as well as Verizon REVEAL. This software is definitely ideal for those starting a business and would like to keep track of their fieldworkers. Although i do feel that this software is not for every industry. I'm in my mid 20's and can confidently say that I'm technologically inclined and learned this with a fast paced manner. This software can be easily learned by younger generations but I'm finding it very difficult teaching our older office administrators how to use this management system. This goes as well with the mobile app.

Pros

Has quick respond time on uploading and saving. There are multiple ways to do one specific task, so there's not just one way to navigate through the software. You can set specific restrictions on certain fieldworkers/ admin controlling their ability what to see on a specific job dispatched to them. The implementation team is very patient and will schedule as many training sessions as needed to learn the functionality of the software.

Cons

Customer support is not great. Takes long to respond back. Needs time to learn how to use for older people. The implementation data process can be tedious and is not accurate even when put in the requested form they ask. I suggest correcting any mistakes yourself through the program after all data has been imported

March 2016

Joanne

Verified Reviewer

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

March 2016

Verizon WORK

Stahlman-England, INC began using Verizon WORK in January 2015. The overall program was easy to implement and the Customer Support was beyond expectations! This program was less expensive than all other Service Programs and accomplished a lot more with regard to “real-time”, invoicing, reports, quotes, and customer follow-up. This Program has enhanced our business and the endless features Verizon WORK offers, is still being discovered and incorporated into our business plan EXCELLENT FOR CONSOLIDATED CLIENT INFORMATION, SERVICE APPOINTMENTS & SCHEDULING, INVOICING, PROFITABILITY, AND DETAILED REPORTS!

Pros

• Verizon WORK gives me, as Director of Corporate Operations, essential detailed productivity reports within seconds.

• Instead of needing 2 to 3 different software programs, Verizon WORK alone produces these reports.

• With a click, I have reports of total revenue including breakdown of labor, parts, travel time and actual job duration.

• Our technicians are able to sell more by doing quotes instantly. This exciting, real-time “Quotes” feature allows our office to email these figures within an hour, thereby closing more sales than ever before.

• Verizon WORK has allowed us to streamline and fast-track our paperwork; one-hour tasks are now done in minutes. Verizon WORK enabled our transition from piles of paperwork to next-generation technology.


Cons

PRODUCT ENHANCEMENT of certain issues. Example, more than one email address, speed of program when changing on the dashboard.

June 2018

Nicholas from Hawaii PV Partners LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

June 2018

Software works, but no support from the developers.

recurring workorders and invoicing

Pros

Recurring workorders, easy to invoice, easy to assign new jobs to fieldworkers. Mobile and desktop access.

Cons

ZERO support from developers. Sales will tell you once thing, it doesn't happen and you get zero response from any feedback/enhancements you submit.

The biggest problem we find is that you have to upload photos one by one, you should be able to check all the ones that apply and do one upload. And when viewing those photos and attaching to invoices, you have to download and review one by one, when you should be able to toggle through the photos quickly like you would with any other software or program. We have been asking for this upgrade since the day we signed up and the developers do not care or respond.

If they would fix the photo issue, I would give 5 stars across the board. But because they refuse, we have to use DROPBOX as well as this software to effectively manage photos. 2 different programs when 1 should be all that's required.

August 2018

Whitey from Redmond Industries, LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

1.0

Functionality

5.0

August 2018

Meets our Needs

Pros

Seamless tracking of precise fleet locations. Took all the stress out of monthly mileage reporting to ODOT -- set it up for reports to be automatically emailed to me at month-end.

Cons

The report center does not seem as user-friendly as it could be. The filter options can be a little confusing and it can be hard to find the report you're looking for (distance traveled is what you need for monthly mileage by truck). Customer service was extremely lacking -- it took months to get a response after the initial buy-in. At the time, we felt like no one cared after we signed the contract -- however, we now feel that we were likely just part of the flooded market and got lost in the shuffle during the ELD mandate -- the market was flooded at once with people desperate to stay compliant. We have not had any issues after all was setup, so we have not had a reason to contact them again.

December 2016

Robin from Gwyndows Window Cleaning

Company Size: 2-10 employees


Ease-of-use

1.0

Value for money

1.0

Customer support

3.0

Functionality

2.0

December 2016

Don't Buy This Product

The sales pitch "demo" is really great. I was promised this product would do everything I needed it to do and more. It is on the more expensive end of fleet/service software but I figured if it did literally everything we needed it to do, it was worth the money for the time it would save us. I was very hesitant to sign a year contract up front and shouldn't have. The first red flag was that it took literally 3 months to get my data (and then not even all of it) transferred from our old system to the new one. Apparently the implementation team is very busy. But they kept charging me, despite the fact I couldn't use the software because my data wasn't in it. Things went downhill from there. The last piece of bad news from Verizon WORK is that I attempted to cancel the automatic contract renewal via phone, and was told it was canceled via phone, and of course it wasn't. After sending a detailed email CCing my attorney, they did let me out of the renewal contract, but didn't refund me that month's payment (including the a hefty "renewal" fee).

Pros

It's online.
The IT department is very polite.

Cons

Just a few:

Sales guy said I could run reports for commission pay for my employees. I cannot. I had to buy another software to do that.

I was told I could import all of the data from my previous application. I cannot. I’m stuck having to use both applications because a lot of the data that was imported was jumbled and things like pricing on jobs is missing.

I was told this application synced seamlessly with Quickbooks. It doesn’t. DO NOT sync it with QB if you charge sales tax. I’ve had to manually delete all of the invoice data in Quickbooks costing me hundreds of dollars.

Verizon WORK is very frustrating to use. The implementation team had to give me several work-arounds to make it work for my business. One of them requires us to make multiple “jobs” for every actual job which creates a logistical nightmare and it takes a lot of extra admin work. This is because you cannot invoice with the taskworker, only with the fleetworker.

The phone app is not intuitive. For instance, you have to not only hit “save” but also “update” to save anything on an estimate and you can only update one thing at a time. If you try to change the description and then add an item without saving and updating first, when you go back to the estimate the description is gone. Then, after you hit “update” it kicks you out of that estimate and you have to sort and re-find the estimate to add information. This is something that yes, I can work around. But it’s very frustrating and takes so much longer. The phone app also crashes a lot. Often enough I started saving everything I do in notes and then copy and pasting them to the app hoping they’d be there when I get back to my computer.

I cannot use the new version of Verizon WORK at all, because if I open a job there’s no scroll bar. Also, the system automatically changes the time of the job to 5 hours later in the day. I repeatedly asked for a fix for this to no avail.

December 2018

Becky from Principle Skills Relationship Center

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

4.0

Functionality

2.0

December 2018

Definitely has some glitches

Specifically, Verizon One Talk has acceptable features, but something is wrong when I can't hear the client's voice.

Pros

Allows work phone number to ring to cell phone, can turn on/off do not disturb when not at 'work'... both personal cell and work phone ring on cell phone, with different ringtones. Great work from home feature, accessing phone from anywhere the cell phone goes. Business expense can qualify entire phone bill to be written off on taxes.

Cons

Customers complain that the sound is low and they cannot hear me. Also the phone 'blinks out' after a few minutes of conversation. Phone call is still connected, but I cannot hear the client speaking , and they can still hear me. I have to put phone on speaker, then back to handset in order to reconnect with client, faking a cell reception glitch, .... very interrupting and disconnecting professionally. Uninstalling and re installing does not fix the problem. Often I have to just use my direct cell as back up.

August 2016

Jake from Diamond Lawns


Ease-of-use

1.5

Value for money

1.0

Customer support

1.0

Functionality

1.0

August 2016

Extremely unfortunate

Pros

Mobile dispatching and in office changes