About JobLogic

Joblogic is a field service management solution designed to connect the back office, mobile workforce and customers. Users can manage jobs, quotes and invoices through one platform.

Office staff can schedule jobs using the job scheduler’s visual interface. This helps prevent double booking and aids with time and resource management. Joblogic Mobile provides a real-time interface between the back office and the field workforce. Users can complete forms, enter data for timesheets, capture photos and complete risk assessments. Office staff can see live travel updates from engineers using the GPS tracking system. Dedicated Android and iOS apps are available.

The customer portal allows clients to access past and current jobs, view reports, log jobs a...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

34 Reviews of JobLogic

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(22)

22

4 stars

(12)

12

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 34 results

December 2018

Jeff from Active air

Verified Reviewer

Company Size: 11-50 employees

Industry: Utilities

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

All in one place

Pros

we can record jobs, dispatch jobs, keep track on progress, this then follows to easy invoicing with all data carried through. you can record info in notes of calls .quote customers .allow customer their own access.

Cons

Filtering options need tweaking for searching

Response from Tracer Management Systems

Replied January 2019

Jeff, thank you for the review. It's good to hear that you're benefiting from the implementation of Joblogic at Active Air.

January 2019

Myles from Jennery Associates Ltd

Verified Reviewer

Company Size: 11-50 employees

Industry: Electrical/Electronic Manufacturing

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

First class customer service!

We have been operating for 50 years, and all our systems and records have until very recently been paper-based. This has created various bottlenecks that have been damaging in terms of efficiency and responsiveness to customer requirements. I have embarked upon a root and branch upgrade of our business processes, hardware, software, training and recruitment and part of this has been sourcing a CRM/Job Management System that will allow us to refine our processes across all our activities and improve efficiency. We've started using Joblogic only recently but have rolled it out across the company already because the staff and management have picked it up so quickly. We have already noted significant improvements in our responsiveness to customers. All our office staff now have instant information to hand, instant updates from field engineers and can provide answers immediately over the phone despite not even necessarily having known a job was being undertaken. We aim to use Joblogic to the full, from creating quotes to purchase orders, to completing jobs and linking all the end result into our accounts software.

Pros

The software is easy to use, and the interface uses plain English text. The menu structure is excellent and intuitive. The manuals get you off the ground quickly by focusing on the most used elements, and are backed up by great videos and an extremely helpful, proactive and supportive 'on-boarding' team that are available through the live Chat service, by phone or email. I've used the chat system extensively as I've needed to ramp up the project quickly in all areas of the business in order to move from the paper-based system to this one without having the two running parallel for too long. The team at Joblogic have helped us every step of the way so far with rapid support, great work on the back-end and a great ear for our needs.

Cons

The software and therefore our data is web-based. It's a risk for us to put all our work, notes, client files and potentially years of data somewhere other than on our offices. In an ideal world we'd have the software installed locally on our computers and our data files local too. Having said this, I raised my concerns with Joblogic and they told me how to export our data, which at a push could then be re-imported into another software developer's package if the worst happened with Joblogic.

Response from Tracer Management Systems

Replied February 2019

Myles, thank you so much for taking the time to review Joblogic. It's great to hear that your implementation has been a success. We're pleased that you've enjoyed working with our on-boarding team too. We do pride ourselves on having quality software but even more so on our customer service, so it's nice to know that you've had a good experience. Thanks again for choosing Joblogic.

January 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

January 2019

JobLogic

Pros

The new features are always updating. There are several different versions you can use (mobile/desk/etc.) which is great if you are on the go.

Cons

The automation could be better. Other than that, really use to use.

Response from Tracer Management Systems

Replied January 2019

Thank you for taking the time to review Joblogic. It would be great to talk directly to understand how we can improve the automation.

August 2017

Carole from Pennylane Builders Ltd

Company Size: 51-200 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Easy to use database with flexibility and good support

We can streamline our day to day tasks through to our operatives and also link effectively to all our clients

Pros

Can use either desktop, mobile or web version of product. The software is easy to use and therefore you can train new staff quickly. You can report easily from Job Logic and you can also connect to Excel and then cut and slice the data using pivot tables

Cons

Can be restrictive if suggestions for improvement are not taken on board by all customers. Because we have bespoke the product in the past, it is then difficult to upgrade easily to take into account the changes we have made.

Response from Tracer Management Systems

Replied March 2018

Hi Carole, Thanks for you review of our software. Its good to hear how easy and flexible you find the software to use, as well as the powerful reports contained within. We always listen to feedback off clients and look to progress any ideas that suit or we feel would enhance the use of the system. Regards Joblogic Team

August 2017

James from Three Nations

Company Size: 201-500 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2017

Long term relationship with joblogic - always had great service!

Allows us to provide our customers with smart reporting that competitors may not be able to produce.

Pros

The system allows us to carry out all our business functions, without needing any others internally to tie into it. Very simple to use and training employees is a fairly quick process.

Cons

The system can be too reliant on human input. Would like to see a few more automated features throughout.

Response from Tracer Management Systems

Replied March 2018

Hi James, Thanks for the great review! Always to good to hear feedback from one of our long standing customers. Its good to see that the new staff can be trained quickly, in house, which is what we always aim to be the case with any new feature. The automated features are on the horizon for you in the future and we will be in touch to discuss them with you. Regards Joblogic Team