NetDispatcher Software

They have ignored ALL requests for any sort of reimbursement. I could not use their software.

Pros

Looks great and there is no shortage of YouTube videos. The person I spoke to from Houston was very friendly.

Cons

They promised it would do what I was asking for. After prepayment and them taking months over their timeline I learn it can NOT do what they said.

very nice software, easy to use and useful for day to day activities.

Pros

user friendly

Cons

costly

Advice to Others

buy this

-The layout of the system is extraordinarily difficult to navigate. There is no central location for customer profiles and job info which makes finding, creating and editing job or billing info for a customer a very convoluted process.
-Beware that “Users” on this system is virtually all employees, not just the crew foreman who actually uses and logs into the software. They don’t make that clear until you have already signed up.
-DO NOT sign their 12 month contract. After 9 months of bleeding out and doing their job of debugging for them they are sending us to collections over an early contract cancellation.
-They promised new development and functionality such as inventory functions that they never released
-The reports are practically useless. They make it looks easy to make your own reports but anything more than the simplest report is a major task. During the sales process they told me they could handle my reports no problem but after the fact quoted $$$$ in special programming costs.

I could go on and on about the insane amount of limitations and issues with this system. It was like a game of whack-a-mole with all of the issues. Fixing one problem just seemed to lead to another. The guys working in the company are nice enough but they are in over their head, and they overpromise what the system is capable of. Don’t get fooled, this software has a long way to go and will only cost you a ton of money and lost hair.

Pros

if it worked properly the feature set seems nice

Cons

- reports are VERY basic
- extra fees
- didn't function for us

Advice to Others

Beware of this underdeveloped software solution, there are others out there at better prices and much more effective. I spent 9 months trying to get this software integrated for my company and eventually had to give up. Tons of promises were made to me about what the software would be able to do but it fell short over and over again. I invested in special programming on top of the monthly fees despite the fact that it was not ready to be rolled out. I spent months debugging the software as we kept finding issues that needed correction and provided bad data. After investing in them we had to give up, and that doesn’t include the countless hours lost trying to make it work.