ServiceBridge Software


 

ServiceBridge is a field service management solution designed to help technicians both in the office and in the field manage their work orders, scheduling and dispatching, billing, and more. Franchise operations who specialize in lawn care, cleaning services, pest control and many others use this system. ServiceBridge also offers two-way integration with QuickBooks Online.

ServiceBridge features an interactive map to customize driving routes, prioritize jobs, track departures and arrivals and more. Contracts, service agreements and invoices are all stored securely online, and they can be quickly emailed to customers as PDFs.

The system is compatible with Windows, Mac, iPads and other tablets. Technicians can access job data, customer information and capture photos and signatures while in the field. The system offers an offline mode, so if techs are working in an area with limited connectivity, they can sync data once an internet connection is re-established.

 

ServiceBridge - Franchise Management Tools
 
  • ServiceBridge - Franchise Management Tools
    Franchise Management Tools
  • ServiceBridge - Native Android and iOS Apps
    Native Android and iOS Apps
  • ServiceBridge - Complete Tasks in Bulk
    Complete Tasks in Bulk
  • ServiceBridge - Locate Technicians on Map
    Locate Technicians on Map
  • ServiceBridge - Convert Paper Forms to Digital
    Convert Paper Forms to Digital
  • ServiceBridge - Barcode Scanning Functionality
    Barcode Scanning Functionality
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

97 Reviews of ServiceBridge

 

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Software Advice Reviews (1)
More Reviews (96)

Showing 1-1 of 1

jennifer from real estate
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

ServiceBridge

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

frustrating in too many ways

Pros

potential could be great if you have one person who does nothing but focus on setting it up to work for your company. this will require trying really hard to work with the SB crew as you are not granted access to areas you need to change.

Cons

they do not answer the phones and seldom available to actually provide help if they do. they are more likely to send you video of something that has little to do with what you need. the software is not editable by the client where it is really needed. they want the password changed all the time. loss of data base if you are not paying monthly... the logo and return address of our company is off tab off font ... off in man ways and we were told that is just the way it is... we sent an example invoice to the SB team and asked them to fix it and they literally said there is nothing they can do... it is merely a normal address and company name.on the top of an invoice. removing the logo does not help.

Review Source
 
 
 
Showing 1-20 of 96

Ruby from Belknap Plumbing Systems Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Versatile and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Since we where essentially in the dark ages (using paper invoices) we have really been impressed with the functionality and ease of use. My non-tech guys have really found it quite easy to use and training was minimal.

Pros

The best and most needed feature is the customization. We where able to make it exactly what we needed. this allows the input process to flow seamlessly

Cons

The only con was that it did not tie into our existing software program as we do not use QB but other then that it was aces. And we did find a work around so even that was not a huge problem.

Review Source: Capterra

  Response: ServiceBridge, ServiceBridge LLC

Date: November 2018

November 2018

 

Thank you for providing us with the valuable feedback. We're happy to hear the product is working well for you. Please let us know if we can be of further assistance.

 

Robert from RTS Systems and Design
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Wow - No Help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

Was told we would have plenty of support when going live an since we have gone live it has been 1 hell after another. I have reached out to my rep with no response at all in over a week. I cannot invoice as something is not working, tech support is e-mail only and I was never given any other kind of phone number to reach out to anyone else in the office. I have been doing this for 20 years and this is the worst changeover experience by far, and I have had some bad ones.

Pros

I like the software that's no the problem

Cons

Software is not the problem it is trying to get help

Review Source: Capterra
 

David from The Glass Guru
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Horrid Program - Only use it because I am required to by my Franchisor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Value
Support

NONE

Pros

I am forced to do a minimum of 100 characters - Their is absolutely nothing I like about this program!!!!!!

Cons

Customer Service is non-existent - What company makes you send them an email and then they'll get back you to (BY EMAIL) in 24 hours giving an answer that doesn't even address the problem because they can't be bothered to pick up the phone and call you to understand the problem
RUN AWAY RUN AWAY
DO NOT WASTE YOUR TIME OR MONEY WITH THEM!!!!!!

Review Source: Capterra
 

Josh from Tradewinds mechanical
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Service bridge is TERRIBLE TERRIBLE TERRIBLE

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Functionality

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Customer Support

Ease-of-use
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Product Quality
Quality
Support

Nothing but pain and loss of income and hatred from our employees for using it

Pros

It's layout is good and idea is good, other than that the app just flat out fails 10 out of 10 times

Cons

Everything you try to do in the app fails, notes don't save, camera won't work more than half of the time, job timer won't track properly, jobs don't sync between devices, every time the have an update to fix something is gets worse, no tech support over the phone,

Review Source: Capterra
 

Jimmy from PA The Brothers that just do Gutters

April 2018

April 2018

They have the WORST customer service. They do not answer phones and assume you can figure it all.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Note much right now!!! If they can actually help their clients by improving their client service, I might re consider giving a better response

Cons

It freezes, constant change of features without notification. Loss of data, inconsistencies between different devices

Review Source: Capterra
 

charles from Quality Irrigation Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Been using for 2 years now was a little had to learn but easy to use once learned

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Paperless office

Pros

Integrates easily with qb online. Seamless integration to service techs devices. Gives techs mapped directions to house via google maps. Can store pictures in customers files. Email work orders with pics to customers. Has customer portal pages.

Cons

Techs cant bill from the field. I cant understand why they cant enable this option ive been asking for it for 2 years now. It would take a lot of unnecessary work away from my office.

Review Source: Capterra
 

Brook from The Pool Police
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

My job is easier since we have started using Servicebridge over 3 years ago.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

Its so easy to use yhat it freea me up to do more marketing

Pros

The software is so easy to use and makes my job scheduling, billing and adding new customera such an easy process.

Cons

My only.complaint is not even about the software but the inability to speak to.someone when i have a problem.

Review Source: Capterra
 

Susana from CUBE CARE
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

FORGET IT !!!!!! NO CUSTOMER SERVICE !!!!!!!!!!!!!! HORRIBLE !!!!!!!!!!!!!!DONT DO IT !!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

great software!! well, the software itself is great, the people behind the software are not very helpful, they will be quick to jump at the chance to take your money but if you need something for them. expect to jump thru hoops. they are rude and slick out the mouth. my staff told me but I did not believe it ... until I had to experience it for myself.

Cons

Buyer beware... they do not care about you. if you have a problem you will be emailing back and forth with them there is not such thing as a phone number you can call and speak to someone, I was planning of moving from Service CEO to service bridge ... But the only thing they are is a bridge... there is no SERVICE FORGET IT!

Review Source: Capterra

  Response: ServiceBridge, ServiceBridge LLC

Date: July 2017

July 2017

 

Susana,

We are disappointed to learn about your experience with ServiceBridge. We pride ourselves on not only making great tools for the field service industry, but supporting our customers as well.

We welcome you to contact us by sending an e-mail to support@servicebridge.com, where we will respond to your issue within 24 hours (most tickets are resolved within 4 hours during the day).

We require an e-mail for a support call in order to ensure any issues with the ServiceBridge platform are documented and resolved. We also use it as an accountability measure - so that you have proof of correspondence with our team, and documentation of the issue.

If necessary, we would be happy to schedule a phone call with you to resolve any remaining issues you may have with the system.

Again, we are sorry to hear about your experience, and would like to work with you to improve your experience going forward.

Regards,
ServiceBridge Team

 

Maegen from Whirlwind

March 2017

March 2017

Great Tool for Service Companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using ServiceBridge for a few years now and every month they continue to improve functionality and features!

Review Source: Capterra

  Response: ServiceBridge, ServiceBridge LLC

Date: March 2017

March 2017

 

Thanks for the great review, Maegan! Glad you're enjoying our software.

We're always working on to add more features in ServiceBridge, including additional report options.

If you ever have questions about our features, or ideas for new features; visit us at https://support.servicebridge.com/hc/en-us - there's a feature board in the community section where you can let us know what report options we should be adding and additional ways we can improve our software.

Keep in mind our account executives are always here to help if you have questions about reporting functionalities.

We look forward to continuing to work with you!

- ServiceBridge

 

Mikayla from Critter Control
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

General Concepts are Good

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

There needs to be a way to delete things from this program. If you even accidentally click the wrong thing or modify a reoccurring work order they will never go away. The only answer that customer service can give you is to mark it as cancelled. There needs to be a way that things can be permanently removed.

Pros

It allows a company to easily have a status of job between office, technicians, and customer.

Cons

You can't permanently remove something and the mapping feature does not work.

Advice to Others

If you try to plan a route it gives you the longest possible route not the most efficient.

Review Source: Capterra
 

chuck from quality irrigation inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

service bridge software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We needed a new software platform for our lawn sprinkler company i found service bridge through quickbooks its worked out very well for us. The customer support is good and the functionality of the software is excellent. There was a slight learning curve involved but they helped us out with that.

Pros

paperless office

Cons

i want my techs to be able to write invoices

Advice to Others

i want my techs to be able to write invoices

Review Source: Capterra
 

Dorothea from T3 Computer Services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great product and easy to use! Helps with organization, team awareness, job recall from previous work. Easy to use. Keeps it simple, yet effective. Great place for pictures as well.

Pros

Ease of use

Cons

wish it did more!

Review Source: Capterra

  Response: ServiceBridge, ServiceBridge LLC

Date: February 2017

February 2017

 

Hi Dorothea! We're glad you're enjoying ServiceBridge and it's working for your business.

We wish it did more too, and we're working on that all the time. :) Visit our support site to submit ideas for new features: https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests

Thanks again!

- ServiceBridge Team

 

Travis from House Pro
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Easy to use field software with a nice mobile app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Service bridge is easy to use and comes at a reasonable price. Custom reports, custom fields and other information is easy to add to make the software fit your process. Its great for service work orders.
There are only 2 reasons I can't rate the software 5 stars.
1) They frequently add new features (which is great) but don't enable them unless you send a request for a very specific feature. Most of their features are very intuitive and require no real training but there has been multiple times where I've talked to their customer support and heard "oh we just need to enable that on your account". Its also been very hard for to get a full list of features that can be enabled for some reason. I'm not sure why they don't just set all accounts for all features as a default like most other software companies.
2) The software has a very limited sales presentation capability. It has pictures with comments which are great but there isn't a way to offer a customer product/package options (like good, better, best) within a single work order or estimate. You can create multiple estimates for the same customer but it becomes confusing and difficult to present to a customer. They offer custom forms which are nice except reports can't be created from data entered into a custom form. For some strange reason its also not possible to cancel work orders than have been marked won, which can create confusion for our accounting and installation departments.

Pros

Custom fields are very easy to add, reports are very easy to generate, and the software is easy to use.

Cons

All features aren't enabled by default. Limited sales presentation features.

Review Source: Capterra

  Response: ServiceBridge, ServiceBridge LLC

Date: February 2017

February 2017

 

Hi Travis - thanks for the great review! We appreciate the straightforward feedback. Regarding your concerns:

1) The reason we don't automatically enable new features across the board is because some functions are tailored to a specific industry; and try to personalize the software to the needs of each client.

That said - we can definitely see your concern in this area and will be discussing how we can improve feature roll out in the future so that some of the product updates become automatically enabled for you.

2) Good/Better/Best does make sense from a estimate standpoint, we can consider adding that to the roadmap (and finding a way to enable it faster for you). Your notes have been passed onto the product team to figure out how we can improve custom data in reports and work order management.

Overall, we're glad ServiceBridge is working for you, and look forward to continuing to improve so that we can earn 5 stars.

- The ServiceBridge Team

 

Tim from Critter Control
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

difficult fro old guys

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm not very computer savvy, so the change to this product has been difficult, but I've not given up ...yet

Pros

mobility, can be used anywhere there is internet

Cons

Time to get used to using it

Review Source: Capterra

  Response: ServiceBridge, ServiceBridge LLC

Date: February 2017

February 2017

 

Hi Tim,

Sorry to hear that the product has been difficult for you. Keep in mind our support team is always here to help - visit our support site at https://support.servicebridge.com/hc/en-us to contact support. We're always here and happy to help, and make sure you have the support you need to adapt our software.

- The ServiceBridge Team

 

Colleen from Critter Control of New Jersey
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Great Product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great dispatch/CRM system. Once all of the features & functionality is rolled out it will be even better!!

Pros

Fairly simple & straightforward system. Easy to train new employees on the system.

Cons

Not all of the features are operational at this time.

Review Source: Capterra

  Response: ServiceBridge, ServiceBridge LLC

Date: February 2017

February 2017

 

Hi Colleen, thanks for the great review! Glad ServiceBridge is working for your business.

We're working around the clock to introduce new features. Visit us at https://support.servicebridge.com/hc/en-us to tell us your thoughts on what features should be introduced next.

We appreciate your business and look forward to continuing to work with you.

- The ServiceBridge Team

 

Dawn from Protec Petroleum Services Ltd.
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Protec Petroleum

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Daniel is great to deal with. Couple of quirks that are hard to get past based on being an online system.

Pros

Ease of changing invoices & editing information

Cons

Goesback to beginning page everytime you edit customers, does not go back to previous screen

Review Source: Capterra

  Response: ServiceBridge, ServiceBridge LLC

Date: February 2017

February 2017

 

Hi Dawn, thanks for the great review! We'll pass your praise onto Daniel.

We'll definitely look into the customer edit -> beginning page jump, excellent point.

Glad it's working well for your business and we look forward to continuing to serve you!

- The ServiceBridge Team

 

scott from azalea surgical products

January 2017

January 2017

pretty good but could be improved

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

we have been a user for over a year. still needing changes to your system. calendar default view. document access. my manager has a big list

Review Source: Capterra
 

Mike from The Glass Guru

January 2017

January 2017

Schedule and Workflow

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hi, puzzled about the workflow steps, not overly easy to follow, will take time to learn. Schedule will not allow me to put my personal appts in, needs to be corrected as I do not like having multiple schedules. Geo tracking is good, like the picture and drawing features, signing work orders is nice.

Review Source: Capterra
 

Joseph from Wildlife Management Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Not bad, could use a few tweeks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

System works but would be nice to receive intructional videos for technicians and ability to view work assigned to other technicians.

Pros

Mapping and being able to view job history

Cons

Unable to view jobs if assigned to other technicians

Advice to Others

Morw instructional videos for how to best utilize different features

Review Source: Capterra
 

Jessica from Solatube
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

A customers experience

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value

I was brought in to Service Bridge when we first started with them. I can only speak to the start up process. We were all excited for the program and were given great training. There are endless possibilities for the program but takes time to build them custom to what you need.

Pros

Calendar tasks and picture notes

Review Source: Capterra
 
 
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