Useful is a cloud-based field service program natively designed for mobile use. The solution can be used on tablets, iPhones, and Android phones. Key features include time tracking, job scheduling, forms management and reporting.
With Useful, technicians and office users are able to view job statuses at a glance and access a color-coded map to view where each crew is on location alongside their work order progress. They can also manage job cards that provide a visual summary of what has and hasn’t been completed on each job.
Useful’s dispatching tool allows field service professionals to select both crew members and sub-contractor partners, add tasks and materials and complete work orders, quotes and invoices. It also enables users to attach photos, notes and videos to a work order.
Services are offered on a per month subscription basis. Support is available via online help form.