WorkWave Service Software

3.75 / 5 (4)

Our advisors have recommended this product 217 times in the last 30 days

About WorkWave Service


WorkWave Service is a cloud-based field service solution. It offers mobile and desktop applications to connect field workers to the office to provide visibility into what’s happening in the field. The mobile applications allow field workers to time in and out of jobs from the field, view important job details and more.

WorkWave Service’s dashboard provides real-time, actionable information, especially when paired with the mobile application. A variety of scheduling features allow users to manage services, service packages, recurring jobs and one-time work orders.

The appointment calendar and dispatch board show revenue per route, along with any unscheduled jobs. Users can reschedule an entire route for inclement weather or sick days and preview the new route to avoid scheduling conflicts. It also offers a route optimization feature that calculates and delivers the optimal route choices based on customer preference, eligibility windows, drive time and more.

WorkWave Service also syncs in real-time with both QuickBooks Online and Desktop.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

4 Reviews of WorkWave Service

Overall rating

3.75 / 5 stars

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Showing 1-4 of 4 reviews

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March 2019

David from New Jersey Best

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2019

Easy to use - easy to train.

I have been in the industry for 40 years and used override of different systems. This is undoubtedly the strongest I have used to date. It extremely functional, easy to train on, allows for all of our employees to use a mobile system. If we use this from the first phone call for a new client through every interaction they will ever have moving forward. We have been using it since 2007

Pros

It is an extremely strong CRM system that handles everything from the initial client interaction through billing and payment. It is one of the most important pieces of software in our business.

Cons

A major miss step with their lead system, we had to drop out of this that side of the system because of all the problems they were having with it. We felt like we were beta testers however we were being billed monthly for the pleasure.

July 2018

Shaun D from Equip Your Kitchen 4 Less

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Totally great interface as well as being able to combine a lot of back office in the filed now.

In a nutshell it'll start saving on our fuel and fleet maintenance costs while streamlining a lot of the back office processes allowing them to focus on more income generating tasks.

Pros

Not only is the navigation (route optimization) so mu easier to do than other past platforms we wanted to be able to automate the "service complete" then it automatically bills the customer. Which was one thing our old platform didn't have.

Cons

I really can't say there's a con. It is a cloud platform so you must have internet/data connectivity to perform a lot of the "bells and whistles" which we had to go and update/upgrade 35 service folks mobile devices.

December 2018

Thomas from Destroy pest

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

5 of 5

Functionality

1 of 5

December 2018

Rip off

I would not suggest this unless you have a college degree what a rip off and you when finally realize you can’t keep up with it it’s too late you owe $3000 and they won’t hesitate to report your business to a collection agency . All I ever wanted to do was write my customer a invoice and ended going bankrupt to do so

Pros

Very responsive to help you understand how too spend more money to make less money writing a simple invoice

Cons

Complicated and too many loopholes to your wallet ...you want to this pay me , you want do that pay me , now owe me walk between the rain drops until you get my money

March 2018

Supreeth from Comau Power train

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2018

Nice Service

Pros

I feel it is really great to have such kind of servicing company for cleaning and other maid services which help the lazy people around.

Cons

The service software is good but your luck depends on who will be there for your service. Sometime some people will end up.