About ZenMaid

ZenMaid is a cloud-based residential cleaning service scheduling solution designed for maid service owners. The solution offers a platform for users to schedule customer appointments and automate their day-to-day operations.

ZenMaid sends work orders to cleaners/maids in the field and sends reminders to customers for upcoming cleanings. Additionally, ZenMaid automatically sends follow-ups after appointments to garner feedback and referrals and offers reporting capabilities to the users.

At an application level, ZenMaid features contact management, billing/invoicing, scheduling and dispatch and work order management. It’s priced on a three-tiered subscription based on the number of cleaning employees. ZenMaid also integrates with Quickbooks so th...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

124 Reviews of ZenMaid

Average User Ratings

Overall

4.69 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(95)

95

4 stars

(23)

23

3 stars

(4)

4

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 124 results

November 2019

Krissi from BD365 ltd

Verified Reviewer

Company Size: 11-50 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Zenmaid my life easier!

The benefits of using this system have been amazing. I've scaled from myself and my husband to 20+ staff without breaking a sweat. It provides a GPS audit trail of appointments and the customer and technical support is second to none. The owner is incredibly hands on and actually listens, helps, advises and answers support questions himself - enabling him to remain in touch with what we the users want. The additional level of support that Zenmaid provides not just their users but the industry is amazing. They recently hosted and coordinated a global online summit bringing industry experts from around the world to provide help, support, ideas and beat practise to to the industry.

Pros

Having started with this software when it was just my husband and I, it very quickly became the reason that I could grow my business so quickly. The ease of use, the ability to scale and the additional features it has are amazing. From GPS tracking apps, to snapshot reporting to a simple to read dashboard - it really does everything. Inclusive (free) texts to customers through the system to remind clients and staff of appointments - it really is a system where you can add a client, add the appointment, assign the staff member and then simply forget about it! Right through to providing unlimited customisable booking forms that seamlessly plug into your website or Facebook page. In addition, anything that it doesn't have right now, you simply add it as a feature request and their in-house development team start working on it. The rate at which the software has developed, enhanced and evolved over the last two years is phenomenal and I look forward to seeing how it continues to grow alongside me.

Cons

Really difficult to say. I will agree with another review that the inability right now to calculate travel time directly in the system can be frustrating - however setting up travel appointments is one option that works as is simply exporting the payroll to CSV and applying some excel wizardry! Only other thing I like least is that the Halloween customisation was only around for a few days but I can't wait for the Christmas one!

Reasons for Choosing ZenMaid

Having sat in a lot of the social media forums before choosing software and having trialled the other software, what convinced me was the level of support from these forums. Not only about the software, but about cleaning businesses in general. So yes, Zenmaid has "maid" my life easier

Response from ZenMaid

Replied November 2019

Thanks Krissi! Was a pleasure meeting you in London last month :-) You'll be happy to know we're discussing mileage/travel time now that we have a new map view releasing next week!

November 2019

Natalie from Mint Housekeeping

Company Size: 2-10 employees

Industry: Facilities Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Life Changing

When I started my residential cleaning company, we were completely on paper. I started searching for a scheduling software. I had tried several and was unhappy with each of them. Then I found ZenMaid. Not only did they import all of my customers (saving me many many hours), they also put my schedule together and set up my booking page! This software has freed up so much of my time, so that I am no longer spending hours a day working my business. On top of all of that, they have the best customer service that I have ever come across. Thank you ZenMaid for changing my business and giving me my life back!

Pros

Its customization makes for ease of use

Cons

The only con is that I didn't find it sooner.

Reasons for Choosing ZenMaid

ZenMaid was the only scheduling software made by maid service owners for maid service owners.

Reasons for Switching to ZenMaid

The other scheduling software's, although the worked for maid services, they were more geared toward other service companies, like HVAC and Plumbing.

February 2021

Atama from EYE MAID Cleaning Service

Company Size: 2-10 employees

Industry: Environmental Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

BEST MAID SERVICE SOFFWARE

I love it! My company have significently saw a difference in the quality of online booking threw our forms.

Pros

As maid service Zenmaid hit the target when improving and developing their platform. The improvements over the years are amazing. I looked into it a few years back and it was not right for us then. However, with the new changes and upgrades we cant say enough of how it has changed our Business. Our staff loves it more then the other software we have tried. A plus they move you over to their platform free??

Cons

I do think they need to work on their Review platform. Most recently i did see them addressing this issue and are working on a fix and cant wait for it.

Reasons for Choosing ZenMaid

Better ease of use for industry specific needs

Reasons for Switching to ZenMaid

I love HCP however, it served us when we needed it. We have grown to need more on the maid service platform. With every upgrade we had to pay for the features and Zenmaid has it built out for us already with out the large ticket price.

Response from ZenMaid

Replied March 2021

Thanks for the awesome review Atama! :-)

May 2019

Laura from Abode Complete

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

2.0

Functionality

4.0

May 2019

Needs work

Very friendly customer service and great potential, but the time I spent on redoing payroll is a deal breaker for me. very frustrating.

Pros

Cheap, easy to use (other then the glitches and having to refresh every time you make a change) and I did like the calendar scheduling system designed for the uniqueness of a cleaning company, from booking form to finalizing payment (but not following through to payroll ).

Cons

Not sure how this product is getting rave reviews when it has glitches that are huge problems, such as missing payroll hours (on the calendar,logged in and not on payroll)! ...unless of course the users are trusting that the program is calculating properly, as it should be! This is only one of many little glitches.....customer service responds but never answers or solves the problem. Payroll should not be sold as a service on this system. So be aware, if you get this software - do your own time sheet calculations. After using this for 6 months and pulling my hair out, I switched to a software that works.

Reasons for Choosing ZenMaid

I was drawn to the idea of having industry designed software, specific to my needs for booking

February 2021

Elizabeth from Autumn's Cleaning Services LLC

Company Size: 2-10 employees

Industry: Individual & Family Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Wow.

The software has solved my issues with the back end of the office and having to have so many programs to do the everyday things, ZenMaid has save me time and money. And can't forget to mention the booking software has added so many new clients to my business.

Pros

The software so easy to use. Their training videos and all the information provided is wonderful to get through the learning curve of a new software when your busy. The look of everything is beautiful. And the booking form has brought tons of business.

Cons

Nothing. Things are always being updated and Improved. And the fact that you guys want to hear from the user and our input, our suggestions is priceless.

Reasons for Choosing ZenMaid

Your the best and you are for the Cleaning Services.

Reasons for Switching to ZenMaid

I tried you guys out on a free trial, instantly fell in love with the software and never looked back.

Response from ZenMaid

Replied February 2021

Thanks Liz! I hope we can add some of the features you requested via FB here soon :-)