ZenMaid Software


 

ZenMaid is a cloud-based residential cleaning service scheduling solution designed for maid service owners. The solution offers a platform for users to schedule customer appointments and automate their day-to-day operations.

ZenMaid sends work orders to cleaners/maids in the field and sends reminders to customers for upcoming cleanings. Additionally, ZenMaid automatically sends follow-ups after appointments to garner feedback and referrals and offers reporting capabilities to the users.

At an application level, ZenMaid features contact management, billing/invoicing, scheduling and dispatch and work order management. It’s priced on a three-tiered subscription based on the number of cleaning employees. ZenMaid also integrates with Quickbooks so that owners/operators can export payroll and other financial data helping avoid re-entry of data.

ZenMaid offers support via email, phone, product tutorials and online FAQs.

 

ZenMaid - Day view
 
  • ZenMaid - Day view
    Day view
  • ZenMaid - Marketing source report
    Marketing source report
  • ZenMaid - Mobile feed
    Mobile feed
  • ZenMaid - Appointment information
    Appointment information
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

39 Reviews of ZenMaid

 

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Software Advice Reviews (7)
More Reviews (32)

Showing 1-7 of 7

Candice from We're Green Clean
Specialty: Cleaning Services
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

meh

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

its colorful and easy to learn, the app is getting better, its cost effective, lots of good features

Cons

its been rather glitchy after the last update, its difficult to reach customer service when issues arise

Review Source

  Response: Amar, ZenMaid Inc.

Date: September 2018

September 2018

 

Thank you so much for your feedback Candice! We are glad you enjoy how colorful it is as well as all the features. We wanted to create a user friendly experience that also had the ability to brighten your mood at first glance ;-) As far as the glitches go, that's definitely something we are aware of and are working on it daily. Our customer support team is available in 3-4 time zones on any given day and is usually able to respond within a couple of hours during the week and in less than 24 hours on the weekends. We will be adding even more coverage as we grow but are currently focused on developing even more of those good features you mentioned as well as addressing the bugs so that all our customers have an overall Zen experience. Thanks again for your thoughts and keep the feedback coming so we can continue to improve our product and overall customer experience!

 
 

Angela from Maid2Shine
Specialty: Cleaning Services
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

From manual to software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good software overall but didnt not see the value for the monthly price. If it was not too for a month I would most likely use it but it does not do enough for me to pay more than that.

Pros

I like that it was easy to input information and i liked the pre typed templates so I could personalize the message for my customers, really enjoyed the email and text reminders.

Cons

It was tiedos when you needed to make a change when I pressed edit it wouldn't let me make too many changes so i decided to delete the appointment and start over then i was getting an error saying duplicate appointments but it wasn't because I deleted the other one.

Review Source
 
 

Jop from Jop & Johnson
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Zenmaid is the best cleaning service software!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

What I like most is how easy it is to use. It has a very simple layout and you don't need long to fully understand and operate you service with Zenmaid. It has a very detailed reporting and with just a view clicks you can see all your revenues and expenses, get your payroll done etc. It is great value for your money and very reasonable priced if you compare it to other software. Final, the support and communication with the Zenmaid team is amazing. Highly recommend!

Cons

I'm using the software for a while now and I haven't found any yet. They constantly update the software so I don't think there are any cons.

Review Source
 
 

DIANE from Married To My Mop
Specialty: Cleaning Services
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

It was very easy to set up my clients with little help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Is designed for cleaning services and the customer service is amazing. Anytime you need help in a couple of hours you have your answer.

Review Source
 
 

Seth from Elite Cleaning Services, LLC
Specialty: Cleaning Services

September 2015

September 2015

SIMPLY BRILLIANT!! AMAZING PRODUCTIVITY BOOSTER!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We began using ZENMAID 8 months ago. After using 5 different systems previously, we finally found the one and only we need. It is so simple to use, the team loves the features, and as an owner of a very rapidly growing cleaning business, I was so happy to finally find a software program that did EVERYTHING! We used to use 4 different systems costing us time, frustration and most importantly-MONEY. I was extremely reluctant at first, as all the software available out there was missing 1 or more features. Not ZENMAID! I rarely have the time to even write reviews on products or services, but ZENMAID deserves it! Scheduling is easy, tracking expenses, and the best (in my opinion) the route and work order sheets automatically go to the cleaning teams. Of course my Cleaning Tech's were leery at first, but once they saw how much easier it was to not have to constantly come by the office for work assignments, work assignment changes, etc...they were so much happier. It allowed for more time to plan around there own day, offering better life balance for them, and more overall productivity by our entire team. If you own a service business of any sort, I strongly encourage you to try this software. We estimate at least 30% more time out selling services than before, with so much less headache. Lastly, I can't forget to mention Amar and his team of Customer Service. They will respond ASAP with live chat for any questions, and even data import your client book for free! By far the best system out there, and I do know, because I have tried them all. Thanks for an amazing system created specifically for our industry! I wish I could rate the experience 6 stars, in all honesty.

Likes Least

I have tried over 5 different software systems for the past 3 years as we have been growing. NONE of them do what this does for our company. You cannot beat this system if you own a residential or commercial cleaning company-or any service related business for that matter. We are so happy to have found one system that does it all, and so easy to use.

Recommendations

Give this software a shot, even if you have been using other systems. You will soon find out how much easier it is to run your business with ZENMAID!

 
 

Clayton from Perfectly Clear, Inc
Specialty: Cleaning Services

September 2015

September 2015

Great Program

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We have been using the program for about a month now. The reminder text to the customer is a great feature. No more reminder calls means more time booking customers. Any questions we had they were quick to respond and helped us get acquainted with the program. We would definitely recommend this program to not only house cleaning companies but window cleaning, carpet cleaning, any company that does basic service work. It works great.

Likes Least

Other then answering the phone for us, really nothing. They are quick to help with any issues with the program. Any changes that are needed they are quick to respond and helped give us solutions to any issues we have had.

Recommendations

Use the software and interact with the support team and you will find what we have - that Zenmaid.com is one of the best scheduling software available.

 
 

Greg from Home Cleaning Company
Specialty: Cleaning Services

August 2015

August 2015

Excellent, superior to software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Web based no soft ware problems, automatic email reminders to the clients

Likes Least

Debit card is the only method of payment for scheduling usage

Recommendations

Software is it has problems or your computer crashes you are stuck, using Web based scheduling you can just use another computer, smart phones tablet etc.

 
 
 
Showing 1-20 of 32

Lucinda from Clean House Cincinnati
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Better than the "big guys"

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The owner and his team try their best to deliver a maid-industry specific software solution and generally do very well.

Pros

I liked how when I was creating a new client or scheduling n appointment, it was off to the right like a sidebar and that allowed me to view the entire calendar while creating the appt. Easier to use than the "big guys" like Housecall Pro or mHelpDesk.

Cons

The schedule for multiple employees was not lined up nicely so that I could easily see where there are openings in the schedule for a new client. Very scattered and too much like using google with multiple calendars. I'm not going to pay to look at a schedule that is just like google's FREE version.

Review Source: Capterra

  Response: ZenMaid, ZenMaid Inc.

Date: December 2018

December 2018

 

Thanks for taking the time to review us, Cindy!

You are absolutely right! Our calendar does look like a view option in Google Calendar which is exactly what we were going for in ZenMaid. Google Calendar is super user friendly, and anyone can use it without a learning curve. We purposely wanted to mimic that.

Where ZenMaid shines light years beyond Google Calendar (and our paid competition) is all the things that happen once the appointment is booked that no other free option can provide, and that makes us worth paying for.

For example, a dedicated app that sends alerts , texts, and notifications to cleaners. And to customers updating them of statuses such as clock in times and arrival times. We have a full payroll system and marketing automations. Really - a list too long for this response.

Back to the Google Calendar comment - we actually offer other calendar views that are designed for maid services as they grow because everyone has different preferences :-)

 

Vicky from Suds law
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

I love you Zenmaid!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The text reminders and emails when appointments are confirmed. Plus everything else!

Cons

There isn’t anything I least like. I would like to see an option to see profits made

Review Source: Capterra

  Response: ZenMaid, ZenMaid Inc.

Date: October 2018

October 2018

 

Thanks Vicky! We already have a revenue and expenses report that shows you your margin in ZenMaid but like you're suggesting we're actively working on something more in depth that can really show you your true operating profit :-)

 

Kristina from CleaningUpNow LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Excellent helper

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Made my work much easier

Pros

Everything automated. Starting from schedule and finishing with reminders

Cons

None that I can tell of it. Everything works well

Review Source: Capterra

  Response: ZenMaid, ZenMaid Inc.

Date: October 2018

October 2018

 

Thanks for leaving us a review, Kristina. It's been cool to see your results with the new booking form (we get a notification in slack every time you get a new booking :-D )

 

Anna from Maid Clean
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Mobile app and automated texts/emails are so helpful

Cons

Layout of some webpages if using a phone or tablet makes it difficult to navigate to other pages.

Review Source: Capterra

  Response: ZenMaid, ZenMaid Inc.

Date: October 2018

October 2018

 

Hi Anna, thanks for leaving us a review! I hope our updates last month in September helped you with phone/tablet issues you were running into - we did a multi-week sprint to perfect ZenMaid all devices and screensizes :-)

If that update didn't address some of your issues please let us know!

 

Charlotte from Precision Clean of Columbia
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Very Satisfied Customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am very satisfied with ZenMaid. I had gone through 2-3 other software programs to find exactly what I need to run my company and I have no desire to look anywhere else. Very easy to use and I do appreciate they listen to their customers for feedback and changes that need to be made or to add more functions.

Pros

I like that they are constantly listening to our feedback and making changes as necessary. Customer service is very fast to respond and able to fix any problems as they come up.

Cons

I wish the reporting features were more detailed.

Review Source: Capterra

  Response: ZenMaid, ZenMaid Inc.

Date: October 2018

October 2018

 

Drop us a note with the additional reports you'd like to see and we'll see what we can do :-D

 

Stefani from Stefani's Cleaning Services, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Amazing Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great experience. Great customer service. Easy to use platform. Helps reduce time spent on calendar by having recurring services set up.

Pros

Easy to use and recurring client set up saves time.

Cons

Clock in function sometimes don't work properly

Review Source: Capterra
 

Michelle from Sparkling Homes Cleaning Service, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

My life and business could not run without this

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My entire experience has been wonderful! I wish all the other programs that I have to use were this easy and accommodating!

Pros

The customer service is outstanding! They listen to the clients on every aspect.

Cons

The lack of an “undo” button. I make mistakes quite often and do something I didn’t mean to.

Review Source: Capterra
 

Katie from Sweepin it Clean
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Satisfied Customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a small cleaning busiess(and growing!!). Zenmaid makes things so easy and scheduling has become a breeze. We love the fact it will grow with us. The support staff are awesome. They literally get back to you within 10 minutes.

Pros

I am not a tech person whatsoever. Zenmaid is so easy to learn!

Cons

As the owner, my phone app is completely different than the app on my desktop/laptop. I am not sure if it is just me but I can not navigate it on phone, just sign in as a tech.

Review Source: Capterra
 


August 2018

August 2018

Zenmaid

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Zenmaid has been great to work with. They have dramatically improved the ease of use of their software. I have been with them from the beginning and they have made continuous improvements.

Pros

I love the auto reminder email /text feature to remind our clients of an upcoming appointment and the reminders to our team about their next day schedule. Also easy to use the scheduling feature in the dispatch view.

Cons

Nothing i really don't like. I wish they had a messaging system where the clean cleaner could make notes so the office would be notified immediately of any issues at a home.

Review Source: Capterra
 

Krissi from BD365 Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Zenmaid Rocks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Zenmaid has given me the most important thing. Time. Time to grow my company and expand and also to focus on sales knowing that the back end is running smoothly

Pros

Ease of use and functionality. Ability to work on the go and also to speak with the founder about added services

Cons

No cons so far. Even when there is a tiny issue, they work on it there and then and are always available

Review Source: Capterra
 

charise from Two Mamas PCS
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Our Company Lives on ZenTime

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

it helps me keep track of 90 clients

Pros

They make is user friendly and they are always improving

Cons

I actually like it all. I cant think of anythinf I dont like!

Review Source: Capterra

  Response: ZenMaid, ZenMaid Inc.

Date: August 2018

August 2018

 

Thanks for leaving us a review, Charise, we're excited watching your continued growth - think you'll be over 100 recurring customers in the next few weeks! :-)

 

Natalie from Consumer Services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Zenmaid Has Made Order Out Of Sheer Chaos

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love that fact that everything in in one place. I don't need to add signing in applications or invoicing or booking. One stop shop!

Pros

Very easy to learn how to use! Was able to utilize it quickly without hours of installation and frustration. New features are always being added and upgraded and if you have a question or a problem customer service is prompt and friendly!

Cons

That I didn't know about it earlier while starting up my business!

Review Source: Capterra
 

Maria from Squeaky Green Cleaning Company
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Amazing Customer Service and Overall Quality Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is great! They make you feel like part of the family by being responsive and letting you know about their constant growth.

Pros

EVERY SINGLE TIME I have a question they reply to me directly and quickly. If they do not have a good answer they let you know they will add the problem to the list of things they are working on. And guess what! A few weeks or months later they have made the change! They will also include you in the process of designing the improvement by gathering your opinion.

Cons

It can be glitchy but they acknowledge your problems when they happen so you dont get left feeling like you dont know how to use the software. It is not the cheapest option if you are just using it for scheduling but it has so many great features that others cannot compete on value.

Review Source: Capterra
 

Julie from Julie's Sonic Cleaning
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Zenmaid to the rescue!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Zenmaid has been a saviour for my business and personal life. Zenmaid takes care of alot of tasks i used to waste time on. Once a clients information is set up, the email confirmations go out, then reminders, as well as work orders for staff. After a few weeks of not hearing from clients, it will even send an email asking them to come back. I'm able to go on vacations for weeks without having to worry about my business fuctioning without me. Thank you ZENMAID!!! Now I can't picture my life without you!!

Pros

Having all my info in a databae that's easily accessible. The reminders and emails so clients won't forget appointments or have no escuse to do so.

Cons

Ipad app has minimal function. However i know an update just launched so i have to check it out. I'd like the girls to be able to check their future schedule on there.

Review Source: Capterra

  Response: ZenMaid, ZenMaid Inc.

Date: August 2018

August 2018

 

Thanks for the kind words, Julie!

The mobile apps on iPhone and Android are still works in progress and we'll definitely be adding to them as we go. The cleaners can already see into the future however they have to do so day by day which is what you're referring to here, I think. That's changing next month and we'll be adding more functionality for you, the owner! :-)

 

Julie from The Home Keepers
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Zenmaid review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love that I can talk to staff and make suggestions of features that would be helpful. More times than not, they actually implement things I and other maid service owners suggest. I love that I feel heard!

Pros

I like that I can access it from anywhere via phone, tablet, labtop, desktop. Makes my life so much easier!!

Cons

I am having problems with the Book now feature. Not working properly

Review Source: Capterra
 

Kayla from K's Cleaning
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Zenmaid rox

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organization!!! It helps so much! No more printing typed out schedules!

Pros

I love how organized it is and I love love love the interaction with the people who run and work it!

Cons

I wish that as an owner I could use the app

Review Source: Capterra
 

Christopher from Local Business Hustlers
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Their Support Is Absolutely Wonderful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I train assistants to help run owners cleaning companies. Many of our clients use ZenMaid in their business day to day operations and so we work very closely with the team and software every day. I cannot think of another software that has such a responsive and friendly support team. I'm not kidding - they will even help us out late on the weekend to make sure our clients get the attention they deserve. If you are looking for a software for the long term you MUST consider the team who is behind the software, and you won't find a better one than this one.

Cons

The founder's haircut.................. ;)

Review Source: Capterra

  Response: ZenMaid, ZenMaid Inc.

Date: August 2018

August 2018

 

I had the choice between investing in my haircut and investing in our awesome software, clearly I went with the latter :-D

- Amar

 

Jacob from Tailor Maid Cleaning
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

This is an amazing software, I have used multiple maid service software's and this is the best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better maid service scheduling. Easy user use, very easy to use. Extremely easy to learn and use. Very fast load times!

Pros

It's extremely easy to use, they have even taken most of my suggestions and integrated them in the software for me! They have the best customer service and support by far! Go with this company if you want a smooth easy to use maid service software!

Cons

They do have a few bugs here and there, however they fix them relatively quickly. Anytime there has been an issue, they have had it fixed within 30 mins to 24 hours

Review Source: Capterra

  Response: ZenMaid, ZenMaid Inc.

Date: March 2018

March 2018

 

Thanks Jake, keep letting me know of those feature ideas and requests when you see them!

- Amar

 

Ruby from Mac's Maintenance & Cleaning LLC

January 2018

January 2018

Awesome product for Maid services!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

How easy it is to use! It basically automated my business! I will definitely be a long time user!!!!

Cons

I wish the app would come out soon! Can't wait to use it. Also it would be nice to have a Commercial functional too!

Review Source: Capterra

  Response: ZenMaid, ZenMaid Inc.

Date: January 2018

January 2018

 

Thanks Ruby! Happy to helping you and Mac's Maintenance :-)

 

Julie from Refresh Your Nest Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Love the User Interface! So easy to use, easy to train, fast, full of automation!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We switched to Zenmaid from another online platform that was slow and prone to crashing leaving us without our customer data and schedule! We NEVER had that problem with Zenmaid. It is clean and simple and reliable with some very cool automation features that we loved.

Pros

I love the email reminders and follow ups that it automatically sends the customer based on their scheduled cleaning! We also love the calendar view that makes it so easy to see who is cleaning which house. It's also easy to change the appointment right on the same screen. No switching from one tab to another to perform a task. It's all possible from the same screen in most cases.

Cons

Can't think of anything that ever frustrated us. There may be some features that some businesses would like, but we love the program just the way it is. But we really appreciate how responsive the Zenmaid team is when we have a request for a new feature. They are always improving the product.

Advice to Others

Try it! You'll love it!

Review Source: Capterra

  Response: ZenMaid, ZenMaid Inc.

Date: June 2016

June 2016

 

Thanks for the kind words, Julie :-)