About Sync.com

Sync.com is a file sharing and collaboration solution designed for small and midsize businesses. It offers collaboration, data backup and recovery within a suite. The product is available both in cloud-based and on-premise deployment options, and features mobile apps for both Android devices and iPhones.

Sync.com’s access control allows users to restrict the access of shared documents using passwords, expiry dates, uploads and email notifications. Users can set granular access permissions with read-only and read-write control.

Sync.com also offers data backup and recovery, which allows users to revert the document to an earlier version in case of a malware or ransomware attack. The backup functionality of the product also allows users to recover...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

24 Reviews of Sync.com

Average User Ratings

Overall

4.29 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(18)

18

4 stars

(2)

2

3 stars

(0)

0

2 stars

(1)

1

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 24 results

March 2019

Eduardo from Interaction Design Foundation (IDF)

Verified Reviewer

Company Size: 11-50 employees

Industry: E-Learning

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

5.0

March 2019

Easy file sharing

It's a good service overall, I have a 2TB paid plan. I've been using it to work with a remote team and it's been seamless most of the time. We work on different continents and time zones, as well as different file formats and I haven't encountered any major issues. The only downside I find is the conflicted files when two or more people are working on a document at the same time. Perhaps if there was a way to track changes and merge the files it would be better, but I guess that would be a different service.

Pros

- Easy to set up an account. - Easy to install and use in your PC. - Real-time update of documents across machines, cloud, time zones and continents.

Cons

- Sometimes due to connection trouble sync is lost and I had to do a manual pause > resume to make it work. - It's hard to go over the work on a conflicted file when two people had the same document open at the same time and saved changes to it.

December 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

December 2019

Secure and Affordable Cloud Storage

We use Sync.com successfully to organize our large documents and files that we share with clients. Many times, clients have to send us very large media files. Instead of trying to send these through emails or through WeTransfer, it is so much more organized to send them an invitation to a shared folder and have them upload as much as they want into that folder. It saves everybody time, and it keeps things more organized. It also gives me peace of mind knowing that all of the data is encrypted and secure.

Pros

This cloud storage service is simple, affordable, and secure. It does everything you need it to do. It is cheaper than alternatives, but it still has strong encryption and best security practices. The interface is easy to use, and it is easy to share folders with other users/collaborators. The desktop app works nicely to keep the folders on your computer in sync with any changes made by other users. When we do file sharing with clients, the interface is intuitive, so we never have to guide them through the process.

Cons

It's not as ubiquitous, so we usually ask our client to create the free account with Sync.com first to start sharing their files with us. I was also not aware that the "Vault" service provided by Sync.com is not adequate to do a full backup of my hard drive. I found that out after trying and failing and dealing with the customer support until they finally realized that this wouldn't work because some of the cache files were changing too often in the background. Overall, the customer support was helpful throughout the process though.

May 2020

Koon from Koon Group

Company Size: 2-10 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

1.0

Functionality

1.0

May 2020

Started off great but have fallen fast

Started off as a good system for small businesses with one of two users. Once you have files (we are at 120GB of 2TB quota) and the system stops syncing across devices completely. The only support option is through a contact form, and support team takes 2-3 days to respond. As a premium member, this "priority" support is poor.

Pros

Affordable pricing, easy to use system, supports multiple platform.

Cons

Doesn't work for teams with lots of files. Syncing files between computers take days. Support is irresponsive. Premium members receiving "priority" support still gets a reply after 2-3 days.

Reasons for Choosing Sync.com

Affordable pricing. Unlimited users if used Team Share folders.

October 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

October 2019

Sync.com- for perfect sync

If you are basic Dropbox or One drive user, just switch on to the Sync.com for hassle-free cloud service with high-security measures and real-time protection. Just try it. Highly recommended.

Pros

I was get interacted with sync.com during looking for an alternative for OneDrive. Highly recommended with security measures of Sync.com and we can keep our files with secure and 100% private. The file transferring speed is really quick when compared to the OneDrive for both downloading & Uploading. Still, we can manage our files with any of our devices and the mobile version is really helpful to keep our files up to date. We can share our files instantly and plans start with 5GB for free of charge. We can send our files with self-destruction features and password protection and even we can share our files to non-Sync.com users.

Cons

It's really hard to find cons for this cloud service. Hope the subscriptions fees will be reduced in future in order to compete for cloud service kings such as Dropbox and Google Drive. The free plan should be more in future to attract newcomers.

May 2017

Brahm from Brahm Dorst Law Corporation

Company Size: 2-10 employees

Industry: Legal Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

2.0

Functionality

4.0

May 2017

After 1 year using Pro version of Dropbox and Sync, I now only use Sync.com

Pros

Fast. Affordable. Secure. Intuitive. For half the price of Dropbox, plus the ability to recover old versions and deleted files. For business, teams are basically free, compare to Dropbox where an account with teams isan amount per user, sync is a small amount per user. Sync also has a vault feature, which is a nice for backup files and long term storage of files that you want to keep safe and don't need to work with everyday. Love that when you share folders with someone, the shared folders only count toward the original users quota. This makes it possible for a PRO user to share large files with free account users. With Dropbox, I couldn't share large folders with clients unless they had a paid Dropbox account.

Cons

If you try to change too many file or folder names in too short a time, Sync starts to produce conflicting files, especially if you have two computers syncing to the cloud at the same time. Dropbox algorithms seem to resolve file conflicts better. There is not much customer support to speak of, just help boards and email.