ITS Dispatch Software

4.48 / 5 (284)

About ITS Dispatch


ITS Dispatch by Truckstop.com is a cloud-based fleet management system designed with small to midsize fleets and freight brokerage firms in mind. It features a suite of fleet management applications, including dispatch and scheduling, GPS tracking, freight brokerage, and rates and quote management.

With ITS Dispatch, users are able to view and manage all active loads and create invoices with one click. It also features a detailed reporting module that provides critical statistics to the user. It is ideal for fleets smaller than 25 trucks with 20 or fewer concurrent users.

ITS Dispatch is priced as a monthly subscription at two different tiers based on the number of trucks. There are no contracts and training and support is free. It is compatible with both Mac and Windows-based systems.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

284 Reviews of ITS Dispatch

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(154)

4 stars

(114)

3 stars

(15)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 284 reviews

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December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2018

Full suite for transportation management

ITS dispatch is a good piece of SAAS that can help anyone who needs to use transportation companies: whether you are a manufacturing facility, a transportation broker, a freight forwarder or a transportation company, ITS dispatch has the right module for your business needs. ITS has made a name in the industry as a facilitator of loads and trucks for their users, and has built a number of failsafes and additional decision making information that allows you to intelligently select who do you want to work with and how much risk would you take on the transaction. Some business intelligence modules might have an extra cost: if you can afford it, pay it: they make a difference. Great software for transportation startups and established companies who need to source transportation both nationwide and in the USMCA region.

Pros

Ease of use, attention to the full transportation lifecycle, simple process to source trucking companies for your business needs, invoicing and payables review modules included

Cons

Non-flexible process for operational workflow, very basic check call and follow uptions for loads

June 2017

Kevin from 50 State Freight Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Awesome and easy to use.

A must have for any freight broker aor carrier.

Pros

My 67 year old dad can understand and use with ease. Set up time was quick and plenty of demo videos to help you along the way. Call and someone answers the phone! All data can be exported to exel.

Cons

Wish there could be a column that alows a partial payment to be posted and a balance on account to show up. Customers pay what they can sometimes and I dislike posting paid if there is still an outstanding balance.

Response from Truckstop.com of Truckstop.com

Replied June 2017

Dear Kevin, What a fantastic review, thank you! Your feedback is important to us, sir. Therefore, since reading what you posted, we have initiated the process for adding this feature today. We want you to be happy. It will be available for use no later than July 15th, 2017. That's a promise. Thank you for your business and loyalty. We wish you continued success, The ITS Dispatch Team.

April 2016

Cari from Whitelaw Transportation Solutions Inc

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

April 2016

Very practical and easy to use - with GREAT customer service!

This software is very user-friendly. It's fairly easy to learn the ins and outs of using it, and when you do need help, the training videos are a fantastic feature covering a wide range of functions. I love the search options in the Load Manager, which enable you to set particular criteria when looking for a specific load/loads. The customer service is fantastic. If you have to leave a message with someone, the callback always comes in a very reasonable amount of time, and the questions or concerns always get answered or addressed. Anyone I've ever dealt with over the phone for support has always been professional, yet friendly and personable. The suggestions and additions feature is also great, especially the idea of allowing others to click others' suggestions to show it would be a useful function for others as well. My only complaint about that is that is sometimes can take a very, very long time to get the suggestions reviewed, and if they are approved, a very long time, yet again, to get it put in place. I can imagine at the volume that they come in and the time it can sometimes take to implement the programming that it would be difficult for them to be put in place quickly, but I think I'd had a few suggestions one time that took around a year or so before they were even reviewed. If I could improve it further, I would want a much wider variety of criteria options for more various kinds of reports, as well as more personal preference settings options. FYI - bringing out the newsletters was a neat idea... it's just one more little thing that makes you feel in the loop and adds a personal element to dealing with the company.

Response from Truckstop.com of Truckstop.com

Replied April 2016

Hi Cari, Thanks for the fantastic review, it was a pleasure to read. We want you to know that we value your business, and customer satisfaction is of the utmost importance to us. We have in-house developers on staff, and we've just hired more to meet the demand of the suggestions. We will continue to tweak the software. Your suggestions are the life of our business. Thanks again, The ITS Dispatch team.

April 2016

Lex from A Logistics Miracle, Inc

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

April 2016

This software is very useful

We've been using ITS Dispatch for about 4 years. Its essentially the center of our processes for keeping up with information about our vendor's(carrier's), customer's and driver's information, besides QuickBooks. The ability to upload files to each record is awesome. The only downfall is, you can only get to the file from the record. There is no place where you can manage "all" the files you have saved. The posting feature is pretty cool. However, it should be fully integrated and allow the user to match their posted loads to posted trucks on Internet Truckstop. Although ITS Dispatch Software is not cheap, its affordable and its not as expensive as purchasing a proprietary software. The upfront cost and per user cost for proprietary software is much more expensive. If we had chosen to do so, our payments to ITS to date would still be less than the purchase of a proprietary software and accompanying components upfront. I like ITS for this reason. It operates pretty much just like proprietary software does. There are a couple of features that we would like to enhance, but for the most part its good. It would be nice if we could add comments or notes to "each" rate confirmation. Other things would add to ITS Dispatch are: If our documents could be signed and sent digitally within the system like DocUsign. As the world keeps changing so do the methods. The digital age is not like the old ways of having to print out, sign, scan, save, or fax a document. Its easier and much more convenient for the user to sign the document digitally. Cons: Cant add or make comments or notes on each individual rate confirmation Pros: Easy to use but not necessarily user friendly, ability to save our documents on each record.

Response from Truckstop.com of Truckstop.com

Replied May 2016

Hello Lex, And thanks for the great review. We're happy to announce that we can troubleshoot these issues for you. Expect a call from one of our customer service reps. We wish you continued success. The ITS Dispatch team.

February 2017

Mirnes from Daynight transport

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Excellent

This program is great for trucking business. I would recommend this program to all small businesses.

Pros

Great for ifta and finances.

Cons

Could be better on communicating with drivers.

Response from Truckstop.com of Truckstop.com

Replied September 2017

Hello Mirnes, and thanks for the fantastic review. I'm happy to inform you that we've significantly improved our driver communication -- Our "Driver Messaging" add-on lets you send your drivers pickup and delivery information via text message. Drivers can then respond directly to your dispatch board. They can also attach images, etc. Hope this helps. Thanks again for the review! The ITS Dispatch team.

November 2018

Carlos from MB Brokers

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Functionality

4.0

November 2018

Ease to Access from anywhere.

I would recommend this to any Mid to small size company who is watching their bottom line.

Pros

I like the way its formatted for a small company and the ability to expand as we grow, In addition it allows you to calculate Fuel taxes for your trucks.

Cons

The limited space for disclaimers on the Truck confirmations. I think this is a terrific product that's give you the ability to compete with companies bigger than yourself.

October 2016

THOMAS from THOMAS A HUNEYCUTT TRUCKING,INC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Great Product,saves me money and time

I have been using ITS Dispatch and it saves me over 700 man hours per year.It is easy to use and accurate and always there,up and running.No down time.I highly recommend this software!

Pros

easy to learn,good support,many functions and priced reasonable

Cons

none

Response from Truckstop.com of Truckstop.com

Replied October 2016

Hi Thomas, and thanks for your detailed review. We've built this software to save our customers time and money, and after reading this we feel fulfilled. Wishing you continued success, The ITS Dispatch team.

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Wonderful Product

Pros

We have used this TMS for 10 years and love it.

Cons

The updates help with functionality but it has had some issues years ago.

Response from Truckstop.com of Truckstop.com

Replied August 2018

Thank you for the outstanding review! Our software will only continue to get better with time and we hope to keep you on for at least another 10 years! Wishing you continued success, The ITS Dispatch Team

September 2018

Melissa from All Star Freight Services LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2018

Does what it needs to do but could improve!

ITS Dispatch is easy to use but I believe that there are a few ways that the user can save more time.

Pros

I like the fact that you can enter all the load information in one place and create your invoice and reports easily.

Cons

I don't like a few things. The first thing is that when I am entering the information of the shipper or consignee the system should automatically tell you that the name is taken once you enter the address not after you have entered all the information and then it tells you that it is. I also don't like the fact that when you are searching for an invoice you have to enter the dates instead of being able to see it all there.

January 2018

Donald from ArcBest

Company Size: 10,000+ employees

Review Source


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Couldn't Do My Job Without ITS

Pros

They have so many different functions and features that you can use this tool for just about all of your transportation needs.

Cons

Clunky UI which makes navigating the site somewhat difficult at times. Not always easy to know which product suits your current need.

January 2018

Beth from Bear Transportation

Company Size: 10,000+ employees

Review Source


Ease-of-use

4.0

Functionality

4.0

January 2018

Great Logistics Software

Pros

Its easy to search for what i am looking for on ITS. I like the fact that it shows the rating of the companies I am looking at.

Cons

I wish that when I am clicking on a truck it would stay on the same page rather than open up a new one.

October 2016

Jack from Haulin' Jack Shipping Service, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0