About Rhino Fleet Tracking

Rhino Fleet Tracking is a cloud-based fleet tracking solution suitable for trucking companies of all sizes. The software also offers fleet maintenance tools, and is compatible with desktop and mobile devices.

Rhino Fleet Tracking utilizes GPS trackers to monitor vehicle locations and displays routes in real time via Google Maps. HOS and ELog integrations help users determine how long drivers have been on the road, which helps maintain FCMSA requirements. Feedback can also be sent to a driver’s monitoring device. The solution is compatible with OBD II or installed devices.

Vehicle maintenance features send users alerts when a vehicle is due for specific services, and notifications can be sent via email or text message. Rhino Fleet Tracking also o...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

57 Reviews of Rhino Fleet Tracking

Average User Ratings

Overall

4.60 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(43)

43

4 stars

(9)

9

3 stars

(3)

3

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 57 results

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Solid GPS System with Good Reporting

I have used Rhino Fleet Tracking with one of my largest clients for the past year and it is hands down an excellent GPS system. It shows the management staff how fast drivers go (average speed), the top speed they drove, if they like to slam on their brakes and so much more. We can see if they are leaving their trucks on or turning them off while on job sites, I mean it gives us a lot of information. In the end it is much better and stores more data than other GPS systems we have used. It does eventually appear to drop data out of their system allowing you to only run reports for the last 6 months or so, but that said it is way better than the other system we used that only allowed us to look at roughly 45 days of historical data and was much more expensive. All in all I definitely think it is worth a look for anyone serious about tracking their vehicles with GPS.

Pros

- Excellent GPS system with great built-in reporting - Easy to see trucks in the field and get live data from what is going on - Can filter and isolate vehicles or drivers through filters - Allows you to review prior days and see driver routes on a map to increase efficiency - Reports can be exported in Excel and other formats for archiving and importing into other custom reports/tracking systems

Cons

- All data from the system does not appear later so you need to download the data you want to keep to view it years later. It does give you a really good time frame but eventually the data seems to drop out where you cannot get it anymore.

July 2019

Melissa from Elite Electric Unlimited, Inc

Verified Reviewer

Company Size: 11-50 employees

Industry: Electrical/Electronic Manufacturing

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Knowledgeable Sales and Tech Staff who work together in tandem to make a Great Product

If you have been on the fence about whether to try fleet tracking devices, then I would absolutely try this one. If you are in contracts and getting charged for extra and extra and don't get to talk to real people that have solutions immediately, then you need to switch. Easy to install. Easy to Track. GREAT PRODUCT and STAFF!

Pros

We are small, but growing business. You don't know when the ups and downs can happen with staff, jobs, and business in general, but Rhino Fleet has pricing plans and the ability to adapt to those all those achievements and struggles without trying to take extra money from your business by making you sign contracts and buy out contracts. We have used this service for just shy of a year. We started with 4 and added 2 more. Product works great and the Rhino Fleet STAFF answers any questions, issues, or concerns with a superior sense of urgency and care (and it's also usually the same people you are talking to *super plus). Great buy for us.

Cons

I would make sure that when you sign up to be sure to look at the real time refresh you sign up for. They have various levels of refresh, which understandably will cost different prices, but I missed that somewhere when we first signed up and didn't realize we were on a 2 minute lag, instead of 30 second lag. When I discovered this the staff was more than willing to help get us to the right place we wanted to be real-time. There are a couple glitchy items with the newest app, but if you call the service/tech team they will tell you exactly what to do and you will NOT be transferred several times and the problem is resolved immediately.

Reasons for Choosing Rhino Fleet Tracking

No Contract!

July 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

July 2019

Disappointed and cancelled service after just a few weeks

The whole thing was an abject failure. We cancelled the service and will be sending all hardware back.

Pros

Unfortunately there were no aspects of our experience that met this "like" criteria. The initial sales conversations were great. We believed we were getting a solid platform for our asset management solution. I believe the base GPS tracking is functional and it did provide the fundamental data.

Cons

No clear expectations were communicated. After sale communications and support was some of the worse ever experienced. Units were to be configured and were not. 3 of 4 provided battery powered units never did work. Wiring was sketchy and we were not informed that the wiring harnesses were taped together "as a guide". The iButton key fob serial numbers were also pre-populated incorrectly. Driver IDs were never reported in most areas. Issues were never resolved in a timely fashion and Rhino didn't initiate communication regarding status, we always had to contact them to find out what was going on. When we said we would terminate service there was no hesitation or offer from sales, support or their Director of Operations regarding possible remediation, just - OK send it all back.

Reasons for Choosing Rhino Fleet Tracking

No contract and reasonable monthly service fee and some DOT reporting.

Response from Rhino Fleet Tracking

Replied July 2019

Jeff, We let you down and acknowledge that we underperformed in numerous ways on your transaction. We are analyzing what went wrong and making immediate and longer term changes to processes, product, and our communications. Our CEO sent you an email and would like to follow up with you regarding how we leave you in the best possible situation. He'd love to hear from you at your earliest convenience so he can provide you the best possible resolution.

July 2018

Aaron from Auto Rescue

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Friendly Staff, Fantastic Service, Tremendous Uptime. You could not ask for better service.

Tracking more than 500 drivers across the United States

Pros

Tools that easily allow us to track our drivers in real time and even allows us to see if there's anything amiss with their vehicles.

Cons

Saying there's something that I like least about Rhino's product is like asking what you like least about your favorite dessert. You really can't not like something about it... except the calories. Rhino spoils us on our services. Running drivers in the hundreds out in the field there will be times when tracking services go down (anyone in the tech field can tell you this, it's just a fact of life) however, Rhino responds to these issues whether they be in the middle of the afternoon on Wednesday or three in the morning on a Sunday. They recognize and find the issue and get it fixed rapidly. So I'm spoiled. Coming to expect that level of professional courtesy from every vendor we work with leaves me sorely disappointed.

August 2018

Susan from The Virgin Olive

Verified Reviewer

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Rhino Rocks!

Pros

I own a food truck and use the tracking equipment to tell my customers where my vehicle is located so they can come to my current location. It not only helps business, it helps me know that my employees are where they are suppose to be. It also lets me know if they are safely driving while my company name is plastered on the truck. Rhino's customer service is top notch and they are always extremely helpful when I need something. If you are looking at other companies, run away! Rhino is where you need to be.

Cons

I haven't found anything I don't like in the 2 years I have had their service.