Silent Passenger Software

Excellent support

Pros

Its Easy to use and has alot of report actions

Cons

Its not to the second. Bit none of them are

Pros

Easy to use. Very good up to date system

Cons

Better live time feed for public view. Alot of manipulation to find info

We have not had to call customer service in 2 years. The software has never given us a problem. Its easy to use and competitively priced.

Pros

Very intuitive. Easy to set up. We set it up to email us fleet movements throughout the day.

Cons

None! So far, we like everything about the software.

Silent passenger is an extremely important function for my company. I don't know how else we would track our trucks if we didn't have this software. Though it could use some work it is overall extremely helpful for us in many ways as a food distribution company.

Pros

I like how I can track my trucks and see even when the truck is and is not running. It makes it easier for me to see the traffic and where they are to be able to give our customers ETA's on their delivery's and also allows me to see if my drivers have gone off route.

Cons

I dislike how inaccurate the locations can be sometimes. The circumference circle shows the trucks sometimes being blocks away from where they actually are which makes it hard to give accurate ETA's to customers and doesn't help me track trucks when they are running late on delivery's.

Pros

We use the Landmarks feature a lot in planning sales trips.

Cons

We wish we could route our trucks easier with deliveries.

My business is based on customer service when a customer wants to know where their truck is and how long it will take for it to get there so I’m a passenger gives an accurate up to the date information

Pros

Up to the minute accuracy , You can actually zoom in to the exact location street down to the parking lot, I know how long the truck has been stopped if it’s idling or if it’s moving

Cons

NoneThere was not too much of a downsize to using this system

Pros

Being able to see my trucks location in real time

Cons

The reports take some time to learn how to complete

Pros

It is very useful and makes my work easier

Cons

There is nothing i didn't like about it

Very happy with the software and the system. Calls into the service desk are answered almost immediately.

Pros

The ease of use makes Silent Passenger a great tool to track your vehicles, know where your drivers or salespeople, other company vehicles are. The maps have enabled our Dispatching Team give specific directions to drivers that were slightly lost and needed assistance finding the location. When a truck has broken down and the driver was unsure of his exact location we were able to tell Roadside exactly where the driver was.

Cons

New York City tends to bounce the signal a bit more than it used to. There are some lags in the data.

good and bad / i like the tracking but at times they are not connected

Pros

I like the mapping part of the program. I can find the distant to the next job very easily.

Cons

I can not always find the right reports needed. The trucks are not always connected.

Very good program helps to keep our costs down when we dispatch due to being able to figure out who is the closest tech to the next job.

Pros

The ease of use, it is easy to locate my fleet and track their location, speed, stops and ignition starts.

Cons

Need to have to less breaks in service, trucks will disapear in certain areas for periods of time.

Improved control over drivers hours and fuel efficiency making sure all of them are in compliance with speed limit regulations allowing us to run a smooth operation at our transfer station

Pros

Accurate location and easy to use mobile app, most of the time I’m not near a computer so it became very handy to use it on my phone everywhere I go, liked the improvements they did and the way it looks now(better than the old app)

Cons

Need more frequent location Updates, takes quite some time to update the actual location (about 5 min)

I am very happy with the silent passenger. It works overall good for what we need.

Pros

The speed of being able to track our drivers, also being able to monitor their stop times and speed in the vehicles.

Cons

Sometimes it lags, or takes it a min to update the info.

I've worked with other tracking software before but I've never had access to so many different reports and the live customer service has made my job that much more pleasant. Keep up the great work.

Pros

I never have an issue with contacting anyone from Rapid. When they answer which is usually right away, they are extremely helpful and always go above and beyond.

Cons

Sometimes the website takes a while to load, that could be the server too but it is extremely helpful

The best

Pros

It does what it says it does. there are often updates to make the use of the product better.

Cons

we deliver to multiple stops in NYC which are very close to each other. sometimes it is hard to identify if the driver made it to the exact location

Excellent

Pros

Always accurate information about your fleet

Cons

No cons I have seen in the 3 years of using the service

Able to track a vehicle within feet of its location

Pros

Easy to use, very rarely have issues. Customer support is good

Cons

Nothing at all. Good location services and support

Silent Passenger has helped us manage our work force, defend claims, and the customer service has been exceptional. We have been using this service for 10+ years.

Pros

Ease of use, accuracy, number of reports available, minimum "offline" periods.

Cons

GPS technology is growing, speeding alerts for specific roadways would be helpful. Available with other services.

overall it is exactly as designed, provides up to date tracking and is convenient for all

Pros

the hardware is easy to install, provides accurate gps, allows for tracking techs without the need to call them while driving

Cons

im pretty happy with it, no current negatives

Pros

I liked all of the features that were available. There were features that I did not know could be available that make managing the fleet easier. For instance we can link the driver's DOT and license information with the truck and set reminders for expiration dates. It made pitching the software to my manager a lot easier!

Cons

At first it is almost too much information for the amount of training provided. Once you get the hang of it, it is great.