Silent Passenger Software

Could use some work

Silent passenger is an extremely important function for my company. I don't know how else we would track our trucks if we didn't have this software. Though it could use some work it is overall extremely helpful for us in many ways as a food distribution company.

Pros

I like how I can track my trucks and see even when the truck is and is not running. It makes it easier for me to see the traffic and where they are to be able to give our customers ETA's on their delivery's and also allows me to see if my drivers have gone off route.

Cons

I dislike how inaccurate the locations can be sometimes. The circumference circle shows the trucks sometimes being blocks away from where they actually are which makes it hard to give accurate ETA's to customers and doesn't help me track trucks when they are running late on delivery's.

Do You Know Where Your Assets Are?

Very happy with the software and the system. Calls into the service desk are answered almost immediately.

Pros

The ease of use makes Silent Passenger a great tool to track your vehicles, know where your drivers or salespeople, other company vehicles are. The maps have enabled our Dispatching Team give specific directions to drivers that were slightly lost and needed assistance finding the location. When a truck has broken down and the driver was unsure of his exact location we were able to tell Roadside exactly where the driver was.

Cons

New York City tends to bounce the signal a bit more than it used to. There are some lags in the data.

Easy to use. Great support staff

I am able to protect my employees from making bad decisions. I am able to track my fleet in any place at any time, cutting down response time by assigning the closes vehicle.

Pros

Alarms if a vehicle goes outside target area. Alerts administration if vehicle operators use excessive speeds. Notifies in real time if vehicle is parked for a time period of my choosing.

Cons

Does have some GPS location glitches from time to time that falsely set off ararms. Glitches only last for short periods.

Great Product at Great Cost

One of our vehicles was stolen and thanks to Silent Passenger we were able to pin point its location and call the police. We were able to give them a print out of the vehicle drive history and that was helpful to their investigation. They retrieved the vehicle within a few hours of our call. Great Product

Pros

The product is easy to use and offers a lot of features that make it easy to increase productivity.

Cons

The refresh time is a little slow and the mobile app version in not as efficient as needed.

VTS staff are very responsive

We have operational and financial benefits form the use of this software . We are able to service the NY, NJ, PA and CT service area with faster service and less people.

Pros

I like the fact that the data is stored for over 1 year. This makes our Risk Management department confident in our ability to respond to issues.

Cons

Occasionally we issues using Microsoft internet explorer, which is our companies preferred browser. We know that VTS's preferred browser is Chrome.

This is the best tracking solution for your vehicles!

Great tracking software.

Pros

I am using them for a few years now, never failed, great software and i would say very affordable, i am using it for tracking our fleet, anywhere anytime, in real time almost. Wired devices only.

Cons

Never used portable devices. in weekends, not much of customer service. No issues so far. I recommend it if you have a minimum 5 vehicles or growing fast.

Our Silent Passenger review

Its ok. There are additional options that are needed like cameras to view in the truck cab and out onto the road. The ability to communicate with your driver through your system that is integrated in our truck.

Pros

The pros about your product are the obvious. Tracking my vehicles and the maintenance log reminder for oil changes.

Cons

The tech support department is uneducated on the tracking product and never has a proper answer.

Silent Passenger, Vehicle Tracking Solutions Fleet GPS Service

Silent Passenger has helped us manage our work force, defend claims, and the customer service has been exceptional. We have been using this service for 10+ years.

Pros

Ease of use, accuracy, number of reports available, minimum "offline" periods.

Cons

GPS technology is growing, speeding alerts for specific roadways would be helpful. Available with other services.

Thumbs up for silent passenger

My business is based on customer service when a customer wants to know where their truck is and how long it will take for it to get there so I’m a passenger gives an accurate up to the date information

Pros

Up to the minute accuracy , You can actually zoom in to the exact location street down to the parking lot, I know how long the truck has been stopped if it’s idling or if it’s moving

Cons

NoneThere was not too much of a downsize to using this system

Great for fleet

We have been using silent passenger for many years and have had very few issues. Overall a great experience.

Pros

It allows us to see everything at one time, and the updates keep getting better

Cons

sometimes takes a while to run reports for entire fleet but it is to be expected sometimes.

2 Thumbs Up!!

We have not had to call customer service in 2 years. The software has never given us a problem. Its easy to use and competitively priced.

Pros

Very intuitive. Easy to set up. We set it up to email us fleet movements throughout the day.

Cons

None! So far, we like everything about the software.

Silent Passenger

I am very happy with the silent passenger. It works overall good for what we need.

Pros

The speed of being able to track our drivers, also being able to monitor their stop times and speed in the vehicles.

Cons

Sometimes it lags, or takes it a min to update the info.

Best service we have had to date

Pros

User friendly and help is always a phone call away. service departments always answers phone and has the right answers. Exceeds standards on a daily basis

Cons

we have no issues with this system. the system works well without constant problems. VTS is a valuable asset to our every day business

Accurate

Excellent

Pros

Always accurate information about your fleet

Cons

No cons I have seen in the 3 years of using the service

Well working product

The best

Pros

It does what it says it does. there are often updates to make the use of the product better.

Cons

we deliver to multiple stops in NYC which are very close to each other. sometimes it is hard to identify if the driver made it to the exact location

Professional grade

Improved control over drivers hours and fuel efficiency making sure all of them are in compliance with speed limit regulations allowing us to run a smooth operation at our transfer station

Pros

Accurate location and easy to use mobile app, most of the time I’m not near a computer so it became very handy to use it on my phone everywhere I go, liked the improvements they did and the way it looks now(better than the old app)

Cons

Need more frequent location Updates, takes quite some time to update the actual location (about 5 min)

Silent Passenger ease of use.

Very good program helps to keep our costs down when we dispatch due to being able to figure out who is the closest tech to the next job.

Pros

The ease of use, it is easy to locate my fleet and track their location, speed, stops and ignition starts.

Cons

Need to have to less breaks in service, trucks will disapear in certain areas for periods of time.

easy for all

overall it is exactly as designed, provides up to date tracking and is convenient for all

Pros

the hardware is easy to install, provides accurate gps, allows for tracking techs without the need to call them while driving

Cons

im pretty happy with it, no current negatives

Vehicle Tracking Solutions offers our fleet a great compliance tool and tracking service

Pros

What I like most about this software is the wide range of tools and reports that multiple people in our office can use on a daily basis that leads to overall fleet efficiency. Whether it's our dispatchers, our CEO, and everyone in between, some aspect of the platform can be used to provide helpful information.

Cons

There isn't too much to complain about this software. It's easy to use for everyone involved. Sometimes the devices have given us connectivity problems and mistracking.

PROJECT MANAGER

VERY GOOD. NO COMPLAIN

Pros

EASE TO WORK. VERY QUICK TO LOAD ON THE COMPUTER. IT IS EASY TO READ AND PRINT THE REPORT

Cons

CURRENTLY I HAVE NO COMPLAIN. SOMETIMES THE SOFTWARE IS DONE.