Do You Know Where Your Assets Are?

Very happy with the software and the system. Calls into the service desk are answered almost immediately.

Pros

The ease of use makes Silent Passenger a great tool to track your vehicles, know where your drivers or salespeople, other company vehicles are. The maps have enabled our Dispatching Team give specific directions to drivers that were slightly lost and needed assistance finding the location. When a truck has broken down and the driver was unsure of his exact location we were able to tell Roadside exactly where the driver was.

Cons

New York City tends to bounce the signal a bit more than it used to. There are some lags in the data.

Could use some work

Silent passenger is an extremely important function for my company. I don't know how else we would track our trucks if we didn't have this software. Though it could use some work it is overall extremely helpful for us in many ways as a food distribution company.

Pros

I like how I can track my trucks and see even when the truck is and is not running. It makes it easier for me to see the traffic and where they are to be able to give our customers ETA's on their delivery's and also allows me to see if my drivers have gone off route.

Cons

I dislike how inaccurate the locations can be sometimes. The circumference circle shows the trucks sometimes being blocks away from where they actually are which makes it hard to give accurate ETA's to customers and doesn't help me track trucks when they are running late on delivery's.

Silent Passenger

Pros

Know where the employees and vehicles are most of the time

Cons

Wish it would work in all areas for us. No service in all areas

Great tool to track a fleet of vehicles. Customer Service is wonderful!

Ease of tracking and viewing multiple vehicles. Able to see branches/teams without issue. Good software.

Pros

How easy it is to create and update driver/vehicle information. Also how easy it is to search, find, and follow all the vehicles in out fleet.

Cons

Very limited space for notes. No place for admin to save notes for driver(s). Also, Silent Passenger does not save information properly. It can take 3 to 4 times to update a driver's information (ie: Branch). Under Vehicle Administrator, saving or cut and pasting information from the notes field is not easily done. High risk of losing older notes do to size of area (too small).

Easy to use. Great support staff

I am able to protect my employees from making bad decisions. I am able to track my fleet in any place at any time, cutting down response time by assigning the closes vehicle.

Pros

Alarms if a vehicle goes outside target area. Alerts administration if vehicle operators use excessive speeds. Notifies in real time if vehicle is parked for a time period of my choosing.

Cons

Does have some GPS location glitches from time to time that falsely set off ararms. Glitches only last for short periods.