JotForm Software


 

JotForm is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order payments, conduct customer surveys, manage job applications and register guests for events.

JotForm features a one-page-per-question survey format and several built-in templates and themes that help users to customize their forms. The solution also features a central dashboard, and the form builder supports emojis, icons, animations, video backgrounds and more.

JotForm offers plugins for PayPal, Google Drive, Dropbox, MailChimp, Box, OneBip, SalesForce and Zoho CRM. Users can also add widgets like checklists, image sliders, terms and conditions, date selections, tables and more to their forms.

JotForm offers services on a monthly subscription basis that includes support via email, chat, training videos and an online support forum.

 

JotForm - Form builder home screen
 
  • JotForm - Form builder home screen
    Form builder home screen
  • JotForm - Email settings
    Email settings
  • JotForm - Conditions
    Conditions
  • JotForm - Embed
    Embed
  • JotForm - Edit questions
    Edit questions
  • JotForm - Payment integration
    Payment integration
Supported Operating System(s):
Web browser (OS agnostic)

230 Reviews of JotForm

 

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Software Advice Reviews (4)
More Reviews (226)

Showing 1-4 of 4

Nick from Envest Microfinance
Specialty: Finance
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Great free product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great option to get you up and going quickly.

Pros

- Price makes it very accessible
- Ease for user
- Ease for survey user
- Customizable with ability to add HTML or CSS

Cons

- Limited functional customization
- No direct customer support
- Freemium subscription means ad banner for Jotform will show on all free surveys

Review Source
 
 

Mark from Canadian International School
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

JotForm is ideal for online inquiries and simple booking system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

1. Simple and easy to use.
2. Drag and drop of the form fields are very easy.
3. Conditional logic is powerful.
4. Adapts to new technology trend eg. responsive design.
5. Easy to integrate into your website.

Cons

1. Sometimes form does not work properly.
2. No data report customization.
3. Some plug-ins are not totally controllable.

Review Source
 
 

Chelsey from JLB Simplify
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Allows Leads to Easily Send Messages 24/7

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

All and all this is a great product and I recommend it to every business owner I meet.

Pros

JotForm is not only extremely easy to use, it is also my companies top lead producer. The forms are easy to create and to make specific for your companies needs. I created specific JotForms for different pages on my companies website and it was a game changer. I receive 5-10 leads each month from the JotForms and it is probably a 75% conversion rate at that point. I know that sounds like an insanely high conversion rate but it is true.

Cons

There isn't much a dislike about JotForm but I guess my only complaint is that it can be hard to figure out at first. It could be a bit more user friendly.

Review Source
 
 

Bethany from Beachside Vacation Rentals
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Great Form Tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Jotform makes it super easy (and dare I say it - fun!) to put together forms. I have used it to build maintenance request forms, guest surveys, and various other request forms that guests might fill out. In the years I've been using Jotform they have improved their interface, made their form builder more user-friendly, and made it easier to add conditional logic to your forms - win win! I have had no problems adjusting the look of my forms, and have been able to easily add them to web pages when necessary. I also love the options for sending email notifications when a form is completed - this is really great to keep our team informed.

Cons

Jotform has reduced what is available in their free plan, but really you can still do a lot even if you don't have the budget to invest money in it. And if you DO pay for a bit more then you've really got a lot to work with. I can't think of anything else to complain about. So far I don't think I've come across anything I wanted to do with Jotforms that I couldn't do.

Review Source
 
 
 
Showing 1-20 of 226

Daniel from Uni-edit
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

JotForm makes live easy for any business owner

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

JotForm really saves me a lot of sturm and grind dealing with webforms in WordPress. Its so easy to use and makes a wonderful backup to your communications as well.

Pros

What I like most about JotForm is how you can create webforms with related communications for various products and services and then easily centralize the information. I've used both the free and paid accounts, which I liked both. Its quite powerful and also serves as a wonderful backup in case my website fails.

Cons

For me, it would be easier if I could I had better control over the folder naming feature so that when a customer submits an order the folder name will be the job code for the customer's job. Its not so straightforward to do this.

Review Source: Capterra
 


December 2018

December 2018

Great for sharing forms between departments

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

JotForm is a valuable tool to use in our team, and a very helpful means of communication for sharing information and updates efficiently and without hassle.

Pros

I like how Jotform expedites communication between the editorial department and art department. Through the easy-to-use Jotform system, we can convey what kind of product we're interested in, and communicate easily via the online form to ensure a finished product that everybody is happy with.

Cons

It was a little tricky to switch access over to a different user when somebody else joined the team, but Customer Service was very helpful and solved the problem quickly.

Review Source: Capterra
 

Seth from Blade HQ
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Easy to use and set-up

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Online-based and friendly user interface. The multiple options to integrate the forms was useful.

Cons

The free version had limited entries but still useful

Review Source: Capterra
 


December 2018

December 2018

So easy to use!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

I am using JotForm to streamline our data collection. Having people submit responses electronically rather than chase paper documents makes life much simpler.

Pros

The best thing about JotForm is the ease of creating a new form. Whether starting from scratch or modifying an existing template, the process is super friendly!

Cons

Remembering to click the save button before changing my selection. I learned this the hard way after losing my updates a couple of times.

Review Source: Capterra
 

Dana from Ridi Accounting LLC
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Great product to create forms

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great program to create and customize the forms you need for your business.

Pros

This software made it easy to create the forms that we needed. We easily made our applications, policy agreements, customer complaint forms, and our disciplinary and termination forms using JotForm. The added bonus to this is not only can I access all of the forms and their submission from the website but I am also notified via email when one it submitted. It allows me to stay on top of all these duties.

Cons

There are few occasions where the email notification of JotForm randomly stops working and I will need to log onto the website to access them but it usually resolves itself in a day or two.

Review Source: Capterra
 


November 2018

November 2018

JotForm is a lifesaver

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Our company has utilized the JotForm platform for a few years. I have been impressed with their dedication to continually improve their product by adding new functionality. For example, recently they have added the ability to generate fillable PDF forms from the online forms you've created.

Pros

JotForm is the best online form maker, period. Drag and drop fields make building forms easy. Or, you can utilize one of dozes of pre-made (but fully customizable) templates available to JotForm users. The best part of JotForm to me, though, is how easy it is to access and search user input. I like the flexibility of being able to download reports in spreadsheet or PDF format.

Cons

I have not had a negative experience with JotForm.

Review Source: Capterra
 


November 2018

November 2018

So easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

customer service is great

Pros

very easy to use, integrates very well with website so doesn't seem like a third party feature, lots of features

Cons

can get expensive when accepting payments

Review Source: Capterra
 

JAMBU from GEN SIDDHA HOSPITAL
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

WONDERFULL FOR BEGINNERS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are use 3 jotforms to our website. I am just begin of website designing. Its very use for us.

Pros

Ease of access
Free of cost
maximum no of forms
easy maintanance

Cons

Limit of submissions
multiple email id not able to add

Review Source: Capterra
 

Mark from Brook Ledge, Inc.
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

I heart JotForm!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We migrated to JotForm when another e-signature vendor failed to meet expectations. I recognize that JotForm is not, primarily, an e-signature company, but the functionality they provide for all manner of digital forms is awesome. We think up new ways to integrate JotForm into our business processes all the time...and it is so easy and intuitive to design and test.

Pros

So easy to use. So many customizable features, widgets and integrations.

Cons

"Thank-you"/"Auto-responder" email will only send you a .pdf, not a .csv or .xlsx. There are more robust ways of passing form data to a database if you are an IT professional using API's or PHP/webhooks. But if you aren't an IT professional, you want that automated .csv file.

Review Source: Capterra
 

Lauren from CAMPUS CHURCH OF CHRIST INC
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Goodbye Google Forms, Hello JotForm

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

My overall experience with JotForm has been wonderful so far. I used to use Google Forms which was very limiting in what I could include in my form. JotForm was exactly what I needed to up my form game!

Pros

I love the ease of use to create a form in no time. There is a plethora of form elements, payment options, & widgets to choose from to fully customize and make your form look professionally designed. I'm also loving the iOS app. When some software create an app, it can be really buggy and not as good as online but JotForm is off to a good start with their app.

Cons

I wish I had the ability to create forms and edit my existing forms on the app. That's the only reason why I didn't give 10 stars. Hopefully they are working on that soon.

Review Source: Capterra
 

Bryan from Aero Gear
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Great way to set up/use forms

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is one of the easiest and most effective ways to get a form of any kind out there and have results sent to you instantly. Can be used for any and all types of events, questionnaires, or even just polls

Cons

Tiered subscription models are not my thing, but you can get great deals out of all the levels

Review Source: Capterra
 

Jason from Yvolve Digital Marketing Agency
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

A Form for Every Reason!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From beginning to end the jotform experience is great. Integrations, form building and hosting...it's user friendly and implements easily right out of the box.

Pros

JotForm is the chameleon of products. It blends in and doest exactly what you need it to, how you need it to, and where you need it to. Event sign-ups, ticket sales, email submission forms, surveys...if you need a customer or web lead to fill something out, use Jotform.

Cons

There are no cons that I can think of at the moment.

Review Source: Capterra
 

Rajnish

November 2018

November 2018

Ultimate Form Builder for every form.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Ultimate Form Builder for every form. I am using such Jotform since one year and find very good for a collection of any business inquiry.

Cons

Easy to build with drag and drop menus, having good features and menu option to add to every form. great Form Builder.

Review Source: GetApp
 


November 2018

November 2018

Great forms and analytics

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

JotForm is a very easy and stylish way to embed questionnaires and other forms to your website or email blast. Analytics and visualization is what eventually helps with assessing the results.

Cons

JotForm is very limiting. While it's simple and stylish, you get a very low limit of answers on free plan. This pushes you towards an upgrade and I'm not sure that the benefits are actually worth the price.

Review Source: GetApp
 

Aparna from Axis Bank
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Easy Form building tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Support is good.

Pros

Create field select options and style and you are ready to embeded your form i like the most, concept is very nice simple easy and worth it. Lots of integration.

Cons

Previous pricing is very awesome hope they bring the pricing back.

Review Source: Capterra
 

JJ

October 2018

October 2018

Solid service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I think Jot Form is good, works like a champ, hardly ever hit any snags and is reliable and user friendly. Gets the job done.

Cons

It does tend to fill up the data quite fast so you may have to continue to upgrade a few times to keep up the storage space.

Review Source: GetApp
 

Jenna from Pauley Productions
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

More features than you could probably ever use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

So many features that you can build practically any kind of form your business needs. New PDF builder is really amazing addition to the tool.

Cons

Strange bugs throughout the platform that are hard to describe until you use it. Sometimes the whole site seems to freeze up in the middle of building a form with conditions.

Review Source: Capterra
 


October 2018

October 2018

JotForm: A Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy drag and drop interface, appearance is customizable, allows CSS to override any default styles.

Cons

Pricing for tier where you can process payment from clients has increased over the years. Not as cheap as it used to be.

Review Source: Capterra
 

Jon from Good Ink
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Best form building tool out there but severely lacking in design customization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

With the integrations and powerful widgets available in JotForm, you can build almost any type of form that you need. I've even built complex ordering forms with the tool. Works with all kinds of payment providers as well. Customer support is quick to respond.

Cons

Templates and design options are lacking. You really can't build a good looking form without knowing CSS.

Review Source: Capterra
 

Grace from BJD SOP
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

JotForm for educational organizations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use JotForm all the time for submitting school activities and events, the system is easy to use and the automatic reply for event submitted it very helpful for recording purposes.

Cons

The only problem that I have experienced with the software would be trying to upload photos to the form, but I believe that might be due to the photo and not the program.

Review Source: Capterra