About AzureDesk


AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collaboration, knowledge base management and reporting.

AzureDesk helps users manage customer service operations such as ticket assignment, private notes and inline image addition to tickets. Other features include data reporting, customer self-service and email integrations.

The ticket management module tags tickets according to their importance and automatically assigns them to agents. The reporting module lets users run reports for a specified time frame and displays them in a dashboard. AzureDesk offers integration with Slack, Olark, ChargeDesk, JIRA, Asana, Chalio, smooch.io and Freshbooks.

Monthly and annual subscription pricing is available. Support is offered via phone, email and through online help pages. Pricing is per user per month.



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Supported Operating System(s):

Web browser (OS agnostic)

41 Reviews of AzureDesk

Average User Ratings

Overall

4.51 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(22)

4 stars

(18)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 41 reviews

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July 2017

Diego from canarias.com

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2017

AzureDesk is a software that highlights by its simplicity of use.

Pros

AzureDesk is a software that highlights by its simplicity of use.
After you register, you can start using the product with all its features for only a small fee per agent at month.
The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it.
They have also Support for HTML signatures! A very interesting feature that no others helpdesk software have out there.
We are really happy with this product after several months of use, it has helped us to organize our support requests and give more control over thems.
Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software.

Cons

Nothing, I like all features of this product including: simplicity of use, small fee per agent at month.

January 2019

Michael from Signs Express Limited

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2019

Azure Desk

Using Azure Desk enables us to effectively manage all IT incidents for over sixty franchisee operations. We are able to track, monitor and where necessary escalate outstanding tasks and prioritise incidents based on priority levels. The software is very easy to use and we have never experienced any issues or outages to date. We look forward to working with the Azure development team to offer enhancements to what is an excellent software tool.

Pros

Azure Desk is easy to use browser based application. It has a simple to use and intuitive interface to create new incidents, manage existing incidents. Monthly and ad-hoc reporting are easy to run for MI purposes. Another plus point is the ability to update user requests via email during the incident duration.

Cons

Some additional fields would really be useful especially 'Channel' fields which would also assist with better reporting.

Response from AzureDesk of AzureDesk Inc

Replied January 2019

thank you so much

December 2016

Bahuguna from MBR INFO SYSTEMS

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Awesome Customer Support Software

AzureDesk.co has helped us improve our productivity and improve our customer satisfaction. We tried several other helpdesk systems but AzureDesk.co had the best features/price ratio and the support team is great! AzureDesk.co is an end-to-end customer support engine for rapidly growing companies. The system contains a variety of reporting features that help administrators make key business solutions.

Pros

We never knew the importance of IT help desk software until we got one, and got the right one. We chose Azure desk and it has never disappointed us.

Cons

We have education management software. we are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors. Using Azure desk my problems are solved quickly.

March 2018

Linda from PSCU

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5.0

Functionality

4.0

March 2018

Azure eDesk Usability

Overall I like this software and find it user friendly. It's easy to learn and straightforward to operate.

Pros

I like that the eDesk interface is simple to use, with limited navigation options. This makes it easy for non expert employees to utilize the tools available to them, without getting lost in the software.

Cons

The reporting functionality is rather limited. For member facing staff they have the ability to about 3 weeks worth of information, but cannot go back farther, which can cause a bottleneck in workflow.

March 2019

Jennifer from VPN Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

March 2019

Very easy product to use

Pros

The product is very easy to use. We installed one day and I was able to complete all things required for my job within one or two attempts.

Cons

The layout of the support system could be a little more compact. The approval of updating tickets is sometimes not visible because it is so far in the bottom right.

November 2016

Keval from Integratecloud

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

Held Desk Support

Its good to have an special help when your company is a startup, Azure Desk has done all the needful to help us grow & be stable in such competitive market.

Pros

The features are easy to understand, user friendly. It might take some time to get acquainted, but when you reach there your business run as smooth as possible.

Cons

I have been a year with them & didn`t find any problem as such.

Response from AzureDesk of AzureDesk Inc

Replied December 2016

Thanks for the review.We really appreciate

June 2018

Paul from A1QA

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

3.0

June 2018

Decent support tool for large companies

Pros

Azure Desk works pretty well for Users support. It offers live chats, tickets monitoring and auto-replies. The best part of the solution is how it is automated with JIRA and Slack, which saves you some time.

Cons

I think reporting module should be looked into. Besides, I wish export features were more consistent. Other than that the application is OK.

January 2019

Mark from Signs Express Ltd

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

Azure Desk

Our main objective is to provide monthly stats for all incidents and problems. We also wanted a browser-based solution and hopefully a mobile app will arrive soon. We setup the Service Desk quickly and can report on stats very easily.

Pros

Cloud based and very easy to use. Quick to setup

Cons

More features is always good but they do seem to get added once requested

October 2018

Josephine-Marie from our lady of the lake university

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Easy to use

Pros

using this software it help to find the person that is calling the helpdesk and see whats going on in their account.

Cons

the least about this software is where to find the stuff but, thats all other then that its easy to use and makes finding the caller's account easy.

August 2017

Nick from Embodied Wisdom Publishing

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

It's a great step up from email support

Streamlined process improvement, better tracking and easy audit trail.

Pros

The support has been outstanding. Very open to suggestions for improvements, enhancements and changes. The interface is clean and mostly intuitive.

Cons

Like most software there is more under the hood than is first obvious. Understanding how to get the most out of it is worth investing the time. Once committed to there were some delightful benefits such as the showing the support centre as if it was the FAQ page for our website. This means we can keep it current and relevant right from within Azuredesk. That brings time leverage to our doorstep.

March 2017

David from Canarias.com

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Great Customer Service and Helpdesk Ticket Software

AzureDesk has impressed me from the first time I used it. First of all, its simplicity of use makes you don't need any documentation or manual to learn how to use it. After you register, you can start using the product with all its features for free (one agent), and then scale up based on your needs. It's really a gift! The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it. We are really happy with this product after a week of use, it has helped to organize our support request internally and we are start using it to our customers also. Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software.

Response from AzureDesk of AzureDesk Inc

Replied March 2017

Thank you so much David.

March 2017

Brad from ABM Systems

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2017

Azuredesk - Suits our business, developers very receptive to our suggestions

We were looking for an economical tool to help us with our support cases. Previously we just used a support email and found that we were duplicating our efforts to respond to cases. We now have visibility of the case, who is assigned, its history and our support team can look back and see solutions for previous and similar cases. We can also get an overview of cases by support person, customer, product etc.

Pros

it gives me an easy method to view all cases. It helps our consultants solve cases quicker and