Bomgar Software


 

Bomgar is a cloud-based or on-premise secure access and remote support solution suitable for businesses of all sizes. It offers remote support, privileged access and vault modules within a suite. Key features include customer support, help desk administration, internal IT support, collaboration, monitoring and auditing.

The privileged access module allows users to create accounts and monitor and record sessions in real time. Users can set up a secure remote connection to view and control remote desktops, network devices and servers. Other features include session forensics for compliance, cloud infrastructure management, authorization, notifications and credentials management.

The vault module is an enterprise password manager that enables users to store passwords, find privileged credentials and share admin passwords. Bomgar offers integrations with HP ArcSight, Lieberman Software, ServiceNow, Splunk and more.

It is available for purchase with a monthly subscription. Support is offered via live chat, phone, online guides, video tutorials and emails.

 

Bomgar - Android app
 
  • Bomgar - Android app
    Android app
  • Bomgar - Dashboard
    Dashboard
  • Bomgar - Mac access
    Mac access
  • Bomgar - Representative console
    Representative console
  • Bomgar - Screen sharing
    Screen sharing
  • Bomgar - Support
    Support
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

618 Reviews of Bomgar

 

Start your review of Bomgar

Click to start
https://www.softwareadvice.com/help-desk/bomgar-review/
Software Advice Reviews (4)
More Reviews (614)

Showing 1-4 of 4

Rafael from holcim
Specialty: Manufacturing
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2018

July 2018

Bomgar

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Remote Control from any device, securely access remote desktops and mobile devices using a Internet connection.

Cons

Easy to use console and it works very well but lack of integration with service and asset management.

Review Source
 
 

Miroslaw from o2
Specialty: Media
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Remote control

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

In our company we use Bomgar to secure remote access for privileged users. The system works very well and is easy to use.

Cons

In my opinion, the system is very good. It fully meets our requirements and works very well. I believe that the manufacturer can only improve licensing models

Review Source
 
 

Katherine from Ryder System
Specialty: Transportation
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2018

February 2018

Best thing is connection fast, fast at Bomgar.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Bomgar is a very good software, it has too many excellent and lucrative functions that complement very well the long distance remote connection, the only factor that affects are the prices but I trust that at some point the plans for a better accessibility will decrease. Bomgar has helped me a lot in business, since I can connect with my employees to provide support and other things.

Pros

The best thing about Bomgar is the speed of its connection, it can be anywhere in the world, in any country, and in the same way, provide a support with a fast connection and without connection drops, the stability in this software is the factor that has given you the most life.

Cons

I do not like that Bomgar has high prices, since the intention of this software is to help connect from any place or device and give distant support, but the prices of the plans do not allow accessibility, if the mission is help, I would like lower the prices so high.

Review Source
 
 

Eric from Beltmann Relocation Group
Specialty: Transportation
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Replaces multiple desktop support tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy & quick installation

Pros

It allows use to handle remote access and do it without troubling the user, it allows us not to require knowledge of the user password

Cons

Product is pricey for the small to mid size shop, the need to touch each device for installation takes a lot of coordination for remote users

Review Source
 
 
 
Showing 1-20 of 614

Megan from Plansmith
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Great software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This software was very easy to learn and it is powerful.

Cons

There isn’t much that comes to mind that is a con.

Review Source: Capterra
 

Matt from Goldleaf Scientific
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Unique software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I loved that you could chat while screen - sharing with a client. Another great feature is if you're troubleshooting and need to have the user restart their computer, it will restore the connection upon rebooting.

Cons

The ease of use could be better. I had trouble explaining to some users how to download and interact with the software.

Review Source: Capterra
 

Marsha from Urology Affiliates of Oklahoma
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Bomgar

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

GREAT!!. It is user friendly and easily accessible.

Pros

Bomgar is great to use when we are having any issues with our electronic medical record . It is able to log in and easily see what the issue is to be able to get the issue resolved.

Cons

I have not had any issues with using this system.

Review Source: Capterra
 


December 2018

December 2018

Bomgar is the Bomb

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

We have a team of 4 technicians supporting 45 buildings and nearly 4500 uses. Bomgar definitely helps us be more effective even with such a small group. The ability to work off sight is an added value.

Pros

Bomgar allow access to machines effortlessly by being able to send the user a link. Doesn't require any overwhelming technical expertise on their part.

Cons

The software is a little pricey, but worth the value for the most part.

Review Source: Capterra
 

Bernie from Insource Services
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Remote Assistance Standard

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is the standard for remote assistance used by Apple and many other large organizations. If you can get past the cost, it is a great piece of software.

Pros

The ease of deployment and connections are great. Also, the ability to pin a computer is very handy for long term support.

Cons

The 2FA is very intrusive. The software has issues with multiple sessions at once. Administration can be complicated.

Review Source: Capterra
 

Carl from Aviator Home Health
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Amazing Remote Product

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Easy to use, Very little flaws, just simply amazing product for anyone that needs to remote into another computer or share screen.

Cons

Price, It is more expensive then most of its competitors.

Review Source: Capterra
 

Panagiotis from Shawcor
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Love it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love this product I use it daily to remote into user's machines and there is none better

Cons

Logs you out after 30 minutes of inactivity

Review Source: Capterra
 


December 2018

December 2018

Connect and forget!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Bomgar has being the most hassle free VPN client I have used and the security feature it provides is the best out there.

Pros

The most simplest, elegant software out there for making reliable VPN connection to work irrespective of the platform.

Cons

I have had trouble accessing the remote machine in full screen while making a presentation. Hope this gets fixed.

Review Source: Capterra
 

Yesenia from Development
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It’s very good and I’ll continue to use it

Cons

It could be updated better but other whose good

Review Source: Capterra
 

Rachel from Waystar, Navicure + ZirMed
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Bongar

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use this when our helpdesk needs to access my computer remotely. They can install and manipulate anything on my computer from bomgar. I don't even have to be connected to the vpn to get access for help.

Pros

The IT tech team can access my computer from anywhere.

Cons

The automatic survey at the end of how your helper was.

Review Source: Capterra
 


December 2018

December 2018

Bomgar is great for software issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use Bombgar to remote in to help coworkers when they are experiencing software issues on their computer. Connection quality is great and very easy to use.

Cons

Feels a little bit uneasy allowing someone remotely to control your computer but communication was open and clear.

Review Source: Capterra
 


December 2018

December 2018

Bomgar

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love the way the software stays connected to the users workstation even when they reboot their machine.

Cons

admin console was complicated on previous deployment...its better now.

Review Source: Capterra
 

Julia from https://www.sportlife.ua
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Easy remote access

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I liked the fact that Bomgar has a chat function, and it is also possible to share the screen with other users who are logged in. Failure troubleshooting is fast enough.

Cons

The inability to upload videos and files makes me upset. The quality of the connection depends on the speed of the Internet. At first it took a lot of resources to study the program.

Review Source: Capterra
 

michelle from Microalloying Int.
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Bomgar Saves Time

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

We are a small oil and gas inspection company, tied to a large public company. Our IT support group is in another country. When I have problems with my phone, it is a disaster because I need to be in touch with my inspectors. Bomgar lets me get the phone fixed quickly!

Pros

It makes our remote assistance from IT group in another country quick and easy on our phones.

Cons

Nothing form my end. Has been used several times on my phone with excellent results.

Review Source: Capterra
 

Jason from Vets First Choice
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Perfect Software For Businesses To Help Remote Employees....

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

The ease of use for your help desk to assist remote, or far off employees. The software is smooth, and easy to use.

Cons

It does take a bit to load up, but other than that, the software is simple to use.

Review Source: Capterra
 


December 2018

December 2018

One stop shop for remote support

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I prefer bomgar over just about any other software for remote support services when it comes to a business aspect.

Pros

The multiple options to connect to someone, such as being able to send an email with the link to connect with. Also like how easy the file transfer option is.

Cons

Not sure if this common or not, but updating the software can be a bit annoying at times when admin accounts are required on the computer.

Review Source: Capterra
 

Marion from Manhattan Surgical Center
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Bomgar

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

We use many out sourced care with our system, to have Bomgar help with employees who have troubles with their computers has saved our IT team a lot of time.

Cons

Nothing to note that I would say is a con. It is a great tool to have.

Review Source: Capterra
 

Scott from Brush School District Re 2j
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Bomgar

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

good access for our financial software. Techs can access anytime they need to, setup is just one time and you are done.

Cons

takes a minute to install, always on. would be nice to set hours when access is allowed.

Review Source: Capterra
 


December 2018

December 2018

Bomgar is Bomb.com!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Bomgar is a great choice for those looking to make screen sharing easy.

Pros

Bomgar is super easy to use - for both users. Meetings are made simple and screen shares are great. I’ve never had issues with it.

Cons

Bomgar has been great in all aspects for as long as we’ve used it.

Review Source: Capterra
 


December 2018

December 2018

Speedy

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Speed of the connection is fabulous and accessing is easy.

Cons

Expensive software which leads to issues fitting into budget.

Review Source: Capterra