About Service Creatio

Creatio Service (formerly bpm'online) is a help desk application suitable for large companies in a variety of industries. Key features include contact management and communication tools, case management, knowledge management, synchronization tools and a system designer. Cloud-based and on-premise deployments are available.

Users can create a single database containing contact data, service history, social media profiles, corporate relationship structures and interaction history. Users can track tasks, calls, messages and client cases. Segment customers by industry, revenue, service level, customer preferences and other parameters.

A database of services allows users to list and organize available services for clients. Other features include tools to h...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

4 Reviews of Service Creatio

Overall rating

4.25 / 5 stars

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November 2016

Dmitriy

Verified Reviewer

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2016

All business processes are automated within bpm’online CRM

My company works in service business (education) and we need to do the best we can for our clients. Having marketing, sales and service in a single platform has easily been one of the best benefits to date. Outlook integration works perfectly and really saves time for everyone. And from a support standpoint, they provide top-notch service 24/7. Within bpm’online we automate sales processes and pipeline management, email marketing, event management, billing clients’ hours.

Pros

We have had the full bpm’online CRM for marketing, sales and service for several years now and can’t imagine our business without it. Implementation was very fast and we started using the out-of-the-box processes right away. The best part of the implementation was sales module. Integration was seamless with our other systems. No coding experience or extensive training was needed.

Cons

To some extend it can be a bit complicated for non-techy users. At the same time, once our team started using it daily, they absolutely loved it.

September 2018

Flavio from Praxi Solutions, Inc.

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Happy business Partner/ Happy Customer in the Insurance Industry

Bpm’online functionality is built on a scalable platform for more efficient workflows. As a bpm’online partner, we can now provide our customers with high-end tools so that they can effectively manage all marketing, sales and customer service channels. With the implementation of bpm’online, we reduced technology costs and eliminated expenses associated with unexpected software upgrades and personnel.

Pros

Bpm’online is an easy to use system. We were able to customize and adjust it based on our specific needs and goals for our client. The business process platform is a huge advantage.

Cons

Frankly, it is hard to find anything to complain about the platform. Even though our team faced some minor issues in the initial stages of the implementation, the support team quickly resolved them. Due to system versatility and customizability, almost all business tasks can be solved using the various flexible tools that the software has to offer.

May 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

4.0

Functionality

4.0

May 2019

Excellent technological execution of the buggy product

Customer service was great and the team dedication to find suitable solution was beyond reproach. Having said that, I felt that I joined their QA team and kept running into bugs that made use of the product impossible until the bug was fixed. Ultimately, I never truly got to use the product and just gave in.

Pros

Easily customizable. Excellent support from technical side.

Cons

lots of bugs. new updates would override the fixes and render software useless until new patches would be applied.

September 2018

Ashley from ZETA Pharmaceuticals, L.L.C.

Company Size: 2-10 employees

Industry: Pharmaceuticals

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Customized to Fit Small Pharmaceutical Company's Needs

bpm'online has allowed us to discover several issues within our organization; those issues are related to follow-up and the sharing of information regarding customers, quotes & sales. These problems have all been fixed by utilizing bpm'online's "Activities" module.

Pros

bpm'online has a plethora of training videos and tools to help users get acquainted with the system. As a small pharmaceutical company, we have grown exponentially simply by using the Sales product from bpm'online. It has been very easy to customize the system to fit our needs.

Cons

I cannot think of one thing that I dislike about this system!