

Live chat


Supported Operating System(s):
Web browser (OS agnostic)About Casengo
Casengo is a cloud-based customer service solution for businesses of all sizes. Primary features include case management, team collaboration tools, knowledge base management, multi-channel support, private notes and reporting.
The software provides a shared team inbox that stores tickets, private notes and customer queries. Casengo supports various communication channels including live chat, email, WhatsApp and Facebook Messenger.
Users can run performance reports which include agent response activity and conversation handling times. Casengo also provides knowledge base management and self-service features for clients. It offers integrations with WhatsApp, Facebook Messenger, Magento and other ecommerce platforms.
Monthly and annual subscripti...
Live chat
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
October 2014
Michel
Industry: Graphic Design
Time Used: Free Trial
Review Source: GetApp
October 2014
Great solution for small bussiness
As bussiness was growing, I was looking for a good customer management system, while piles of emails were giving me headaches. I came along Casengo wich is free for small bussiness (1 agent), but with all the features available! Emails, chat, twitter, faq.
Pros
This is realy a great system, for free for 1 agent and affordable when your bussiness will grow to more agents. Small problems are quickly answered and solved by their very friendly helpteam. Joppe, thanks for your help untill now!
April 2019
RONALD from MTN Uganda
Company Size: 501-1,000 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
Casengo Review
So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media. Easy for real time, weekly and monthly reporting.
Pros
It helps to respond to customer queries on the whatsapp channel in real -time. It has the ability to synchronize all the posts, files(images, audio and videos) and these are used to understand the customer query and offer support. It's a good reporting tool for both the admin and user. You can also use it to extract reports, add users with different access rights.
Cons
It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software The interface is a bit flooded thus making it hard to select posts and respond easily.
June 2019
Merida from MTN UGANDA
Company Size: 10,000+ employees
Industry: Telecommunications
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
3.0
June 2019
Casengo
I have come to love it. Initially, listening to audio or videos wasn't enabled but that has been resolved. Plus, we can now view agent statistics instantly.
Pros
The software allows up to 8 agents (and more) to engage clients on the Whats-app social media channel. This enables us respond to clients quickly as opposed to using a phone, since only one agent can respond to the chats.
Cons
If a reply has been sent, it can't be edited nor deleted. It is greatly affected by slow internet speeds.
September 2019
Robert from J2 Cloud Connect
Company Size: 1,001-5,000 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Best Live Chat Software for the price!
Basic features for live chat. Might be lacking some features however not deal breaking.
Pros
Very intuitive features when in chat and integrating it for your business. Mobile integration so very industry leading.
Cons
Lacks some features such as customer tracking and monitoring features such as recent activity and ability to pull up history for the customer.
Reasons for Choosing Casengo
No
April 2019
STEPHEN from MTN Uganda
Company Size: 501-1,000 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
Casengo review
it's a perfect tool to support customers on whatsapp
Pros
It used to access the whatsapp helpline for the company were customers are able to send their customers and get immediate responses/support. It's a best tool for customer service through whatsapp.
Cons
You need a working network and a phone with active data to be able to synchronise to whatsapp