About Document360


Document360 is a cloud-based help desk solution that enables users in businesses across various industries to create, collaborate and publish self-service knowledge bases for their products. Features include content management, guided problem solving, discussion boards, product cataloging and more.

Document360's category manager helps users to maintain their product documentation in a hierarchy-based structure. Users can also create sub-categories, edit existing ones and record articles within categories. The solution's built-in editor features markdown keyboard shortcuts and allows users to share code snippets with readers, upload screenshots, create internal links to articles, add tables to documents and get real-time inline previews of content.

Document360's security module enables users to assign role-based access permissions to different readers, map domains, redirect articles and schedule automatic backups. Additionally, Document360 features a self-service portal and text to speech functionality.

Services are offered on a monthly subscription basis that includes support via phone and email.



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Supported Operating System(s):

Web browser (OS agnostic)

2 Reviews of Document360

Overall rating

4.50 / 5 stars

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July 2019

Don from Healthcare

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

User friendly and easy to use

Satisfied

Pros

Detailed auditing and notifications send directly to email

Cons

None so far . Would like to see video demo of the features.

September 2018

Katelyn from Wake Young Womens Leadership Academy

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

September 2018

A very nice tool for learning and collaboration

Pros

This software makes it easy for new team members to be able to learn and figure out how to do things.

Cons

It can be hard to set up with other applications we use often.