Elevio Software


Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base. It offers built in content management tools, and users can also import existing knowledge base content.

The software uses machine learning to suggest new keywords and topics that could be included in the knowledge base. Users can collaborate with colleagues, share content workflows and drafts, and then publish completed content.

Elevio monitors how customers are engaging with the knowledge base, provides review usage statistics and reports, and enables users to leverage customer queries and feedback to identify areas of improvement. The application provides an “advisor” tool that alerts users when content is out of date and suggests how the content could be updated. Elevio integrates with Zendesk, Salesforce Desk, Freshdesk, and Slack.

Pricing is per month. Support is provided through an online knowledge base, video tutorials and via email.



11 Reviews of Elevio

Overall rating

4.73 / 5 stars

Filters:

Showing 1 - 11 of 11 reviews

July 2018

Sam from ProxyRack

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Easy to implement and saves so much time and money on coding this functionality

The benefits are passed onto my customers because it is an all-in-one place for them to look at our service status and contact support. I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.

Pros

I can integrate multiple products that help my customers such as Status Page, FAQ, User Help Documentations and Support Ticket system.
I also really like it that it syncs my help documents from other locations so no time is spent wasted copying and pasting.

Cons

I haven't come across any issues as of yet. If I was to be super picky I would say that I would like more customisation in terms of how it looks. Also I would like some Intercom functionality where it prompts people to talk to live chat.

July 2018

Victor from SportsEngine

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Game changer! Hands down the valuable software our company uses.

Pros

As both a B2B and B2C business, Elev.io enables us to provide a tailored experience to all our customers. Easy to use, easy to implement, and fantastic Support when needed. If you are looking to scale your business, or just want to improve your customers' experience, you need Elev.io.

Cons

None I can really think of. We've been using this product since 2015. It has and continues to improve more and more over time.

October 2017

Babak from SKYPREP

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2017

We use Elevio as a widget in our platform to support our clients

Pros

We use Elevio as our "Help Center" within our app.
- It was very easy to setup the widget inside our application
- Our clients use this widget extensively and it has resulted in support requests for us to drecrease

Cons

- We've heard from our clients that the widget freezes sometimes, but this has been a very rare occasion.
Overall a very useful product.

October 2017

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2017

Elevio helped integrate our help documentation into our product

Pros

I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything. I like how we can customize the sidebar, links, etc and it doesn't fix you into doing things a specific way. It works well with several of our help tools, including Intercom and Zendesk

Cons

The Visualizer tool is a bit buggy and we tried to implement it but it didn't work. The idea seems good but the execution was difficult so we abandoned trying it.

February 2018

Peter from City of Orem

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Clean design and easy to implement and use.

Pros

So easy to integrate with programs you're already using. We use it for both internal and external communication and education.

Cons

The only problem I've had with it is not being able to customize some features but that's on me. I'm a total noob.

September 2017

Mike from Soundwave Art™

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

It's just like having another employee!

Pros

I love the ease of use, the fact that it keeps our website visitors on our site as opposed to taking them away to a knowledge base. Most customer questions are answered quickly saving both our customer and our team time. Integrates easily into popular ticket/knowledge base systems.

Cons

I honestly don't have a con to list, Since setting this up it has worked flawlessly. They continue to add new features and make improvements.

June 2018

Doug from Engagio

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Elev.io has changed the way we think about our customer's in-app experience/

Pros

More capabilities around creating an experience for the customer than other softwares. Allows us to create documentation, capture suggestions, link out to help videos, and provide in-app chaat seamlessly. Elev.io is the foundation of our customer adoption experience, and I can't imagine what we'd be doing without it.

Cons

Super nit-picky, but I wish the custom code we write in the KB Settings would be color-coded so it was a little easier to read.

October 2017

Cassie from Identified Technologies

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2017

I have had a great experience with Elevio! Looking forward to what is to come with this solution.

A way to communicate with our users in way that is easy for US internally, and easy for THEM!

Pros

- Consistent updates
- Helpful and responsive team
- Sleek integrations
- Clean and easy to use self-service for our customers

Cons

Very minor issues that are specific to my use case/preferences. For example, I have certain formatting requirements that are not currently available in the article editor.

August 2018

Alexia from Teamleader CRM

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Easy to implement in-app widget that delivers quick value to a support organisation.

Stable, quick, accurate, well supported and evolving in terms of features

Pros

Simple to implement with an immediate ROI. This makes Elev.io a must-have. Their support is very responsive which makes it even more pleasant to work with the tool.

Cons

There is nothing to dislike up until now! Given the smooth implementations and the fast response times, I can not name 1 disadvantage.

December 2017

Jan from Facelift brand building technologies GmbH

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Overall an easy to use software that delivers value from the second it is implemented.

Pros

- fast pace of development
- flexibility
- integration
- product scope
- UX and UI
- good support

Cons

Autosave for articles sometimes crashes but the support is very quick in helping with issues. Besides that, we are very happy!

June 2018

Ebona from Impraise INC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

June 2018

Went from loving it to...not loving it

Pros

The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.

Cons

They are a small team and so communication is lacking, and they are a bit unsympathetic to very basic feature requests and concerns. Also, they are not clear on the caveats of using certain features or integrations which caused a big mess for me internally.