Freshdesk vs PagerDuty

The only thing I would change is the interface seems a little dated. With that its still easy to use and accessible

I think the price is right but it is a little too high if you add some features.

no problems that are likely to be caused by limitations of the service, it is complicated to get right, but works great once it's been properly configured.

The reporting could improve it can give better detail when we are granular on different services but this has improved form when i first used the service.