Freshdesk vs Re:amaze

Freshdesk has 2232 reviews and a rating of 4.5 / 5 vs Re:amaze which has 50 reviews and a rating of 4.84 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Freshdesk

Re:amaze

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.50 / 5 (2,232)

4.84 / 5 (50)

Ease-of-Use

4.5 / 5

Value for Money

4.5 / 5

5.0 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.5 / 5

Last Review Written

March 29, 2021

January 28, 2021

Pros/Cons

Pros
This is an amazing app! I Love this app. so much. I can easily work anytime anywhere just using my mobile phone.
very easy to use. Support was very responsive to questions.

Cons
The only thing I would change is the interface seems a little dated. With that its still easy to use and accessible
I think the price is right but it is a little too high if you add some features.

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Pros
I loved how easy it was to setup and how the knowledge base integrated into the chat widget. everything from the customer end looks and feels great.
I like the user-friendly controls and instructions on setting everything up. I have very basic code skills and was able to set up like 5 different stores using this software

Cons
For small teams it works fine, but, for big teams it would be quite difficult to monitor and manage as there is no ticketing system in the software.
If I had to pick a con about this software, it would be the fact that I am addicted to it.

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Pricing

Pricing Range

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