Giva Software

4.88 / 5 (17)

Our advisors have recommended this product 4 times in the last 30 days

About Giva

Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is intuitive and easy-to-use and can be deploy in just days and only 1 hour of training is required. Giva features robust, fast & painless reporting for higher quality decision making. With Giva’s Reporting and Dashboards you can quickly measure team productivity, responsiveness and user satisfaction creating a positive feedback loop. 

Giva is highly customizable without any programming and it’s very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many man...


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Supported Operating System(s):

Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

16 Reviews of Giva

Average User Ratings

Overall

4.88 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(15)

15

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 16 results

July 2018

Robin from Schulte Roth & Zabel LLP

Company Size: 1,001-5,000 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

Top 100 law firm using Giva for 17 years with excellent results

Giva is easy to learn and use, very visual, and the dashboard is amazing. It allows us to ensure that issues are tracked from first contact through resolution and gives us access to the information we need to resolve them. New agents are productive using Giva is just a few days. We use the Knowledgebase a great deal. It is easy to use and allows us keep a very high first call resolution.

Pros

We're a busy Help Desk, and Giva gives us a fantastic tool for tracking issues, as well as escalating/communicating among the various groups in the IT Department. The Customer Satisfaction Surveys allow us to get almost instant feedback. We get excellent ratings from our attorneys and staff, partly because we follow up immediately when there is a problem. I am the Reports guy, and I can drill down and get the information I need very quickly. The Knowledge Base is a repository where we can store information that can be retrieved easily. I've been using Giva for over 17 years at this law firm; so I've seen Giva evolve. They continuously upgrade it with releases chock full of useful features without over-engineering it. When we ask for product enhancements, we actually see them. They really listen to their customers, and I feel like we get a lot of personal attention. When we have an issue, their technical support jumps right on it and gets it resolved quickly.

Cons

I don't like change, and when new releases come out (about once per month), I weep a bit while I adjust. However, the releases are all backward-compatible have never caused us a problem. Our customizations remain intact; so all the tools I need are still there. When there was a change in the ticket screen that was not optimal, they fixed it in just a few weeks.

May 2019

William from Schulte Roth & Zabel LLP

Company Size: 1,001-5,000 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

Invaluable tool to deliver very high customer satisfaction to our attorney customers

We are able to meet and consistently exceed our SLAs with all the functions/tools Giva offers. Our SLA compliance has increased about 35% using Giva. The red, orange and green on our dashboard charts/metrics keeps us all focused on the key issues impacting our attorneys. The highly integrated Knowledgebase is a very valuable tool that has enabled us to increase first contact resolution and customer satisfaction, and has helped significantly decrease call times. Giva is an excellent and invaluable tool that keeps us highly productive and our customers happy!

Pros

I supervise a large group of Level 1 help desk people at a large and very busy law firm. Ive been using Giva at this firm and a few years at the previous law firm I worked for. The Giva Dashboards are just what we need to keep on top of all the hot issues that need attention and our productivity has increased about 45%. No issues go unaddressed and that has helped lift and sustain our very high customer satisfaction. My entire team loves using Giva and it helps them meet the high expectations of our busy attorney customers. Giva is very easy to learn; our new agents become fluent quickly by just using it.

Cons

None right now, my team is very happy with Giva.

June 2019

JC from Sante Health Systems

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2019

Giva helps IT deliver excellent customer satisfaction to our users

Since Im the VP Information Technology, I am mostly interested in the dashboard and reports. With the dashboard, I have a birds eye view in real-time of whats going on in our organization. Its easy to determine if there are issues that may need my attention or action. The reports allow for very granular deep dives and root cause analysis of our data. Its easy for me to run any report and I dont need any specialized knowledge. My team is very happy using Giva as well.

Pros

We are a large health care system and been using Giva since 2012 and its helped us tremendously and its had a big positive impact on our customer service delivered by the IT organization. Giva is constantly innovating and delivering new functions to their products. They come up with a lot of refreshing and new ideas that they bounce off of us and indeed listen to what we have to say. Theyve implement many our suggestions over the years and we very much value this in a cloud vendor. Since Giva is HIPAA compliant we are assured that our data is secure in the cloud.

Cons

There are no negatives that my team can think of.

January 2017

Daniel from Piedmont Athens Regional

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2017

An above average product to handle ticketing, assets, and knowledge bases

Giva can handle the basics: ticketing, asset handling, knowledge bases, and change management. In my opinion, it excels when being extensible with a good API to integrate with current business processes and user management.

August 2019

Perry from Seasons Retirement Communities

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

85% of ServiceNows features/functions at a much lower cost

The dashboard gives us a holistic view of whats important. We love the mobile app as it helps my team keep on top of issues all the time. We only have to expose a web form to the teams at our 20 locations for self-service and its great that no log is required. The reports allow us to quickly understand which property are having issues so we can take action where needed. Giva has increased our ability to log tickets by about 2x since the interface is very easy to use and guides you along. We can also track all our IT assets and there is no cost per asset which is great!

Pros

Giva has enterprise level features without the enterprise level price tag which we cannot afford. We looked at many different options and were happy to learn that we could do so much customization with Giva. Its easy to get actionable information out of Giva; other systems have a lot of friction. My team is very impressed with the capability of Giva in spite of their experience with enterprise tools such as ServiceNow and Remedy. There is so much value in Giva that it was easy to get it approved. We evaluated and compared Giva to Jitbit and Spiceworks and selected Giva since it punches above its weight with lots of value and utility. Giva has about 85% of ServiceNows features/functions at a much lower cost. It was easy to get deployed on Giva with its intuitive administration.

Cons

Nothing to complain about. We are very pleased.

Reasons for Choosing Giva

See above