




HappyFox app





Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000About HappyFox
HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more.
HappyFox sorts tickets based on priority and then organizes them based on pre-determined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to customers. Each ticket contains a running log of actions taken so that all team members have visibility into the edits taking place.
HappyFox offers industry standard security features...
HappyFox app
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
July 2018
Abimbola from IROKO Partners Limited
Company Size: 51-200 employees
Industry: Entertainment
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2018
Happyfox is changing the way helpdesk solutions run.
Pros
First ,I have to commend the Happyfox team for running a good and effective support department. We switched to Happyfox in January and the experience so far , has been impressive. Setup time was a breeze ,and the support team were on hand to guide us through all hurdles during the first few weeks. I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution.
Cons
It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox.
August 2020
Amanda from Stay at home parent
Company Size: 5,001-10,000 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
August 2020
HR Help Desk Administrator
Pros
We like that it is easy to use. It is rather simple and not overly complicated.
Cons
The reporting is very challenging. I wish they had better reporting capabilities. I
Reasons for Choosing HappyFox
Happyfox could do about 75-80% of the features of the other 2, and was about 10% of the price of the others.
January 2021
Anonymous
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
January 2021
Great Tool - Great Support
We needed something to automate our onboarding process among many other things. This tool will absolutely do that and much more.
Pros
I have had a great experience with HappyFox team members since I started the free trial. We are actually signing a contract because we were very impressed. I received great service and this platform can do a lot of things for us and grow with us as we grow.
Cons
Somewhat difficult to build if you aren't an IT or engineering kind of person, but they helped and I will have access to support as we add different features.
Reasons for Choosing HappyFox
Cost and features.
December 2016
Richard from TD's
Company Size: 11-50 employees
Industry: Hospitality
Time Used: Less than 6 months
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
December 2016
DO NOT PURCHASE HAPPYFOX
We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements. About us: We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox. Response: 10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through. As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us.
Pros
Great looking product Good website Good information
Cons
Bad customer service Ridiculous email response times Failure to have a negative feedback process in place Happyfox treat you like your just another sale Undervalue you as a customer Generic responses Impersonal service (When you actually receive it) Mail track is a wonderful tool which enables you to know when someone reads your email. If you are going to read it, respond.
September 2020
Anonymous
Company Size: 1,001-5,000 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Customizable to every need
The customer service from the team is beyond exceptional. Best ever.
Pros
It is so adaptable. We could add fields we needed. We could add branding. Canned responses. It allows for tickets created by phone, email and social media.
Cons
It is difficult to set up but the team is very helpful.
Reasons for Choosing HappyFox
It offer every thing I need. I could apadt it to match my current processes. It allowed for manual ticket entry if needed.
Reasons for Switching to HappyFox
We grew too large in our business to not have a proper function build software.