IT Incident Software


 

IT Incident Software is a cloud-based help desk management solution designed primarily for small and midsize businesses. It helps businesses automate ticketing workflow, track IT assets and manage inventory.

IT Incident Software allows business administrators to assign and escalate incident requests to agents, track workflow and send real-time notifications to clients for efficient follow-up. It helps with tracking labor costs and service completion time. In doing so, it helps manage request inflow and operation planning.

Clients can submit requests via online submission portals and receive instant acknowledgment emails with continuous updates on their request. Businesses can generate customizable reports with graphs to track detailed information such as service history, configuration, manufacturer information and more.

A license for IT Incident Software can be purchased for a one-time fee.

 

IT Incident  - Report graphs
 
  • IT Incident  - Report graphs
    Report graphs
  • IT Incident  - Create new incident
    Create new incident
  • IT Incident  - Tracking inventory
    Tracking inventory
Supported Operating System(s):
Web browser (OS agnostic)

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Matt from Education
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2018

September 2018

fails to keep up with the times

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The price. We bundle the IT ticket system with other "Dude" products, so it was pretty inexpensive.

Cons

You get what you pay for. Mobile interface is horrible. Password system for end users is ridiculous. No email / AD integration. Software has been almost the same for over 10 years with no improvements. Seriously, the last thing we need is the end user calling support for support on the IT Ticket system.

Review Source: Capterra