Kaseya VSA Software


 

Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across various industries. It provides a central console for managing IT operations including handling complaints, ticketing, auditing, monitoring performance and reporting.

Users can receive complaints, generate complaint tickets and service complaints around systems, servers, networks and mobile devices remotely. Designed for in-house IT staff, Kaseya VSA provides an integrated IT management platform to manage IT issues and service complaints remotely.

The patch management module automatically updates servers, workstations and users’ computers with the security patches and software updates. IT staff members can schedule updates at an individual system level, departmental level or throughout the entire organization. The solution provides information on CPU, network bandwidth and server load through an integrated console to monitor the performance of IT infrastructure in real-time.

Kaseya VSA is available on a per user per month basis that includes support through an online knowledge base.

 

Kaseya VSA - Remote asset management
 
  • Kaseya VSA - Remote asset management
    Remote asset management
  • Kaseya VSA - Asset summary
    Asset summary
  • Kaseya VSA - Patch management
    Patch management
  • Kaseya VSA - Set multiple updates
    Set multiple updates
Supported Operating System(s):
Web browser (OS agnostic)

102 Reviews of Kaseya VSA

 

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Software Advice Reviews (12)
More Reviews (90)

Showing 1-12 of 12

Jake from CIE Tours International
Specialty: Hospitality / Travel
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Great Product - High Cost

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Kaseya is a great IT tool overall. It combines computer management, software pushing, and ticketing in one big package.

Cons

It's not very intuitive and can be limited out of the box without development. It's a bit expensive as every computer using Kaseya needs it's own license.

Review Source
 
 

Mimi from Production Tool & Mfg INC.
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

It gets the job done

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This is what our company has been using since we switched to a new IT monitoring company and we like it much better than our previous software. We have had no issues with connection or bugs so far and the software has been reliable for the year we have had it.

Cons

It did take a bit longer to learn than our previous solution. Maybe not as user friendly as other similar software but definitely not too bad.

Review Source
 
 

Spencer from MongoDB Inc.
Specialty: Software / IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

Kaseya VSA Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I highly recommending this product because it's very reliable when it comes to serious worktime and rush works.

Cons

I just noticed with this product is house has no telephone support at all I would love this if it has that.

Review Source
 
 

Philip from Evolution Medical Communications
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Good resource to troubleshoot end users remotely

Ease-of-use

Functionality

Product Quality

Customer Support

Overall this is a good tool to remote into end user's computers to assist with their issues.

Pros

When you need to connect to any of your end users remotely you can easily connect to them as long as they have an internet connection. The end users doesn't have to be on the vpn for you to connect to them.

Cons

Sometimes the end user's name doesn't appear and if you don't have their computer name on their laptop or don't know how to obtain is cumbersome.

Review Source
 
 

Malcom from CHITSA IT LLC
Specialty: Software / IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

Kaseya Experience Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

What I love about this product, it has a lot of modules that helps me a lot to meet on my general requirement.

Cons

Not really a problema because it's just has a bug in this software but I think an update will do the rest. That's all, love this!

Review Source
 
 

Dan from dmi Networking
Specialty: Software / Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Kaseya touts a powerful system, but their Mac support is poor and their alerting is confusing compared with others.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I feel that this software is better for people who are extremely tech savvy and can tell right off which alerts can be ignored, and which ones are legitimate. We received thousands of alerts per month, with only maybe 10% of them being actionable items. This service ended up being quite a time-consuming. Also, with its per-agent pricing, the costs got a bit out of control.

Pros

It is easy to deploy Kaseya. I like the integration with the Amazon cloud backup and the antivirus. The dashboard looks nice, and you can run custom scripts to help maintain your systems.

Cons

Many extraneous alerts come through, and it's difficult to manage which monitors you want. Also, it advertises Mac support, but the agent crashes on Mac quite a bit and there aren't half as many management features on Mac as their are on PC. Every time Apple OS updates, there's a problem with the Kaseya agent. We switched off of this software. It is very expensive for what it does, and there are good alternatives.

Review Source
 
 

Sean from BHG
Specialty: Healthcare / Medicine
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Great Concepts Poor Execution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Had endless issues with onboarding where nearly a dozen different people were involved and none of them seemed to work with the others. I had to reexplain what we paid for over the course of a year to get most of it done. Customer Rep is non-responsive and makes it nearly impossible to get more licenses. I never get what I want out of them until I complain and bring in executives at their company. If you want to wing it on your own and have no need to grow, this may be for you, but I don't have time to constantly fight with them to get what they promised us.

Pros

Fast remote connections, great customizing for automation. Great remote toolset so you can work without interrupting end users.

Cons

License issues constantly causing problems, support is hit or miss, AD discovery is completely broken, poor integration with AV products

Review Source
 
 

Andrew from Managed IT Systems, Inc.
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Very unsatisfied

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

For an established RMM tool, one would expect better performance and reliability. The constant connection problems will cost countless hours every month in productivity.

Pros

The ability to categorize a site into subsites, creating tasks from scripts is very easy (although creating your own is not for the majority of users), easy to install.

Cons

Constant disconnects, too many steps to accomplish tasks that other RMM tools do much better, Live Connect is not seamless and requires logging into almost every time, registry editor does not show actual data and only keys, navigation in the menu does not always pull results, saved credentials suddenly no longer work, no ability to drag and drop from local to remote and vice-versa....there are honestly too many negative aspects to the program compared to other tools out there.

Review Source
 
 

Bianca from Infinit Technology Solutions
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Power management tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using this since 2013, there still a lot I need to learn, this program gives you a lot of opportunities if configured properly. You can have hosted or on premises either way it will cust you some change, you license per administrator and per agents.

Pros

This is a very powerful tool, you can set scripts, updates, manage networks and set alerts and policies for one interface.

Cons

It can be very complicated to set up, support is good but not over the top, there are a lack of reporting tools compared to what you can automate.

Review Source
 
 

Ryan from IOFFC
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Powerful software, difficult company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If I were to make the decision today, I'd choose a competing RMM. However after investing hundreds of hours into custom scripts and researching and designing monitoring.. switching RMMs is not an easy task. Consider that accordingly when making your decision. Also know that no solution is turn-key out of the box and that to make the most of your RMM, you will need to invest tech time in such R&D and customization.

Pros

Kaseya built out one of the first and still most powerful RMM tools on the market. They have wide-ranging integrations, a very mature scripting language, and a web-based single-pane-of-glass user interface that is simple but effective. Their remote control tool is extremely fast.

Cons

Dealing with Kaseya as a company has been the stuff of nightmares since I first used it in 2008. Despite massive growth, management overhauls, and continued change.. the company has and still seems to feel as though their clients are an afterthought. I got my hopes up a few times with promises of change and was let down. Pricing has always made me feel a bit "nickel and dimed". Acquisitions and integrations have been a bit buggy (KNM... you had so much potential!!) and have been their focus instead of improving the core product.

Review Source
 
 

harmandeep singh from New York University
Specialty: Education
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2017

November 2017

Kaseya VSA review!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Automation Ease of use Fully Featured Great integration
Pretty good selection of add-ons to extend services out to other areas (SSO, PSA, etc)

Cons

Customer support is terrible.
Purchasing new agent licenses is difficult
slow, lousy features for the price
The UI needs an update, and some of the workflows are less than ideal

Review Source
 
 

Zachary from Yodle
Specialty: Advertising
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

Kaseya is awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used this product at a managed service provider and it was great. Very easy to remote into machines and manage software roll outs. Also gives in depth real time updates of managed workstations.

 
 
 
Showing 1-20 of 90

Todd from TR Network Consulting, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Kaseya VSA is much better, but still has a ways to go for a total offering

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This time my experience has been much better than the first. CEO and his team have proven to us so far that they are partners with us in this constant challenge of keeping up with the technology changes. They have displayed vision and integrity and I feel it will take some time, but I believe it is a long-term strategy that will be sustainable for our organization for growth and stability. In the past, we have spent too much time maintaining our tools instead of spending time to scale and grow. We are finally getting that traction now.

Pros

We are seeing that Kaseya is becoming much more rounded and diverse in its platform with the acquisitions of companies such as UniTrends, Spanning, and Borex (BMS). Time is our worst enemy, at this time. The suite of products (Manage One and MSP 2.0) has a lot of potential that has us optimistic about the future.

Cons

Very light when it comes to Linux and Mac monitoring. There are still quite a few holes that need to be filled in the suite of products providing an MSP a total service offering. More and more of our clients are using Macs. Kaseya just isn't built to support Macs all that well. We have to rely on additional software/services to fulfill these needs, which adds more expenses and expertise needed to supply these services to our clients. Could be and needs to be much better. That being said, these are common complaints that we have about much, if not all of the other RMM suites on the market (i.e. ConnectWise Automate, Solarwinds, GFI Max, etc)

Review Source: Capterra
 

Rafeeque from House of Anita Dongre
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Kasey's vsa cloud

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great

Pros

Easy to understand easy to deploy easy to get support easy to manage complete inventory of it asset management

Cons

Easy to use very flexible support team is awesome

Review Source: Capterra
 


October 2018

October 2018

Kaseya VSA - The Best RMM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Having an RMM package is essential to running an MSP. It allows us to service our customers with fewer tech resources and a lower tech to customer ratio than without.

Pros

Kaseya VSA is the oldest and most mature RMM platform. It does it all; software management, monitoring, alerting, 3rd party patches, windows patches, backup, anti-virus/malware,, and the best scripting engine around.

Cons

The complete integration of the Kasey's network monitor Traverse isn't done yet, nor is their latest acquisition Rapid Fire tools.

Review Source: Capterra
 

Joe from One View
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Kaseya Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Kaseya VSA is a must-have for us. Its integral into our day-to-day options.

Pros

Functionality is fantastic. Must-have in our company

Cons

Connection issues and ease of use related to settings and administration. Sometimes hard to find where things are

Review Source: Capterra
 

Dimitri from MSP Builder
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Kaseya is the "Cadillac"

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We now have the ability to provide true value to our business customers. Monitoring and maintenance is the foundation of having a secure network and productive end users.

Pros

Kaseya is the most robust of all solutions.

Cons

All software of this nature has a big learning curve.

Review Source: Capterra
 

Olivia from Skycomp Solutions Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good service, would recommend.

Pros

It works well good quality, no issues, the ease of use is the best quality.

Cons

It isn't the best I've ever used, it could be faster.

Review Source: Capterra
 

Bradley from CompuType IT Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

A professional VSA you can depend on

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have relied upon Kaseya VSA to be the bedrock of our managed services offering for 7 years. It is dependable and provides a diverse toolkit for our engineers and vCIOs.

Pros

We rarely have problems with the software. It just runs. We are constantly asking it to do more and it always performs. We depend on it to service our clients and rarely if ever lets us down.

Cons

Promised updates and features usually take longer than promised to make it to us. Not an uncommon issue with other major software developers but they get us excited about a new release and then we wait...

Review Source: Capterra
 

Martin from Technology Works, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Great Remote Control and Alerting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

LiveConnect remote access is super fast and allows us to be in multiple places at one time.

Cons

We also use Kaseya to push Windows patches to our clients. Support for Windows 10 has been a little slow.

Review Source: Capterra
 


September 2018

September 2018

Fantastic features - Tough UI

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Overall, my experience is good, as I have a decent learning ability, but for first time users it’s extremely difficult to navigate.

Pros

You’re able to offer remote support sessions, push application packages, remote command prompt, application inventory and more.

Cons

The UI is confusing and takes a long while to get used to. There is also more than one way to complete the same action in many cases, meaning that if two users learn to do something, they don’t necessarily know the same method.

Review Source: Capterra
 

Max from IT Solutions Consulting, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Very nice and customization IT management solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I work with Kaseya every and it allows us to accomplish about 95% of what we would like it to do.

Pros

Kaseya offers a lot of modules and so includes a lot of features for managing endpoints.
Kaseya is very reliable.
Fairly easy to configure (in relation to the number of features you want to utilize, but if you have a lot of agents then it is well worth your time).

Cons

There are bugs in the software and sometimes update break things that were previously working well.
Customer service is probably good for resolving issues for small or medium deployments on Kaseya VSA, but is not great for large deployments.

Review Source: Capterra
 

John from eSoftware Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

License renewal horror story

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Was generally easy to use and met all of our requirements for management.

Cons

The software renewal and support is bad. I have had a ticket out in support for 2 months and was never resolved. The software then expired. They are trying to force me to renew a 1-year term before they will even consider looking at the support ticket again. They refuse to resolve the support ticket and I don't want to commit to a product that I can't be sure will work. I asked for 30 days to turn back on the license to give support a chance to help fix the issue but they refused. I even offered to pay for that month still no resolution. They say that there is a EULA that covers non working as intended software but the catch is that you still have to pay out your contract. (Even if its broken your still paying for it. Seems logical to me.) Its sad they treat their customers like this. The software is good the management team over there is bad.

Review Source: Capterra
 

Brett from Peloton Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Overall positive experience with Kaseya so far, but getting down to brass tacks.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software allows my company to support and manage the networks, workstations, servers, and technology of our customers. It allows our technicians to remotely access and administer customer systems, automate maintenance tasks, monitor security and end user behavior, and also gives us a direct link into Kaseya's BMS product for support desk access with direct customer asset access and information. It has saved us many labor hours through automation of system patching and simple end user request or issue resolution.

Pros

I very much like Kaseya VSA's patch management capabilities, discovery, remote control and Live Connect, as well as the many integrations with 3rd party products. VSA has made troubleshooting and reporting on ours and our customer's networks exponentially easier. I like that Kaseya is plotting out a roadmap to a software version that encompasses all aspects of Managed IT Services, and am looking forward to the next release.

Cons

I am not particularly fond of Kaseya's Cloud Backup integration with Acronis, and while customer support was exceptionally good prior to our purchase, and for almost the next full year after, it seems that there have been some internal changes of late. We've had 4x account representatives in the 1.5 years we've been using VSA, and this last fellow just isn't cutting it. I've also noticed that our version (permissions) to the SAAS VSA do not reflect the same dashboard as others and getting features added or removed has been a process.

Review Source: Capterra
 

W Scott from McGrath Automotive Group

July 2018

July 2018

Very Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

And provides almost all the functionality that my IT team needs.
Supports both Mac and windows PCs

Cons

There is no I just want to ask question about how this works type of support.
House so no telephone support at all.
Also mobile doesn't work for us because it only supports active directory

Review Source: Capterra
 

Michael from Konica Minolta IT Solutions GmbH
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

Great software for managed services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better support for our costumer

Pros

Easy to managing and deploying 3rd Party Software. Quickview and Live Connect is one of the best tools for the User Helpdesk, fast and easy to use.

Cons

Only for monitoring exist better solutions. We use to systems for our Costumers, PRTG only for monitoring the critical systems, for all the rest Kaseya VSA.

Review Source: Capterra
 

Tomohide from NEC
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2018

July 2018

Overall Kaseya technical support is kind and I had less trouble about this product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We provide asset management service, in SaaS business, by Kaseya. So benefit I had is that we increase one service menu using this software.

Pros

*Easy UI to use software
*Technical support team gave me answer in one business day thus I can easier maintenance this software.

Cons

*When I purchased license, I need to buy only 2 months of license because our because we are going to stop this service. And we need to negotiate a lot with Kaseya sales team to extend license only 2 months instead of year.

Review Source: Capterra
 

Matthew from CustomTec
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

The experience was overall a positive one

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It provides the baseline for our RMM needs

Pros

The featureset allows for much of our business and customer requirements from a single pain of glass

Cons

Version upgrades always require a liveconnect reinstall, which is not always seamless. No High Availability, especially when performing platform upgrades

Review Source: Capterra
 

Alex from American Technology Corporation dba Omega ATC

July 2018

July 2018

Great solution with remote control

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Remote control

Pros

easy remote control and file transferring capabilities, creating custom agent procedures are pretty easy.

Cons

SSO issues with logging into the portal, connectivity issues sometimes. Slow response from support on specific issues unless you classify "server down".

Review Source: Capterra
 

Reinhard from Hees Bürowelt
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

No significant Product Development and poor Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have one product for most of our servcies.

Pros

The modular architecture covers everything a Managed Service Provider needs in order to provide automated Service for its customers.

Cons

The Overall stability of the program Code (Agent) is very bad. The availability of funcionality and features are not given. Very complex database. The GUI is not intuitively to understand. There are no actual templates for Monitoring. High Support costs for the Base Framework with no relevant improvements in the last years. No real partership, nobody listens to the Needs of smaller MSPs.

Review Source: Capterra
 

Frank from Integrated IT Solutions
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

The Rolls Royce of RMM tools for MSPs. Not perfect, but better than its competitors.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Significant reduction in operational costs and increase in our ability to deliver value.

Pros

The feature set is huge and its automation capabilities are excellent. Support is generally good and their techs are knowledgeable more often than not. The company behind the product is one of its greatest strengths - no product is perfect, but it's easy to work with Kaseya and they go out of their way to make things right.

Cons

It can be finicky. We have several thousand agents on it and the database needs frequent pampering. Their support engages and helps willingly and quickly, but I feel this should be handled by the application or some support automation.

Review Source: Capterra
 

Jeff from Computer Superheroes, Inc.

July 2018

July 2018

As a user since 2008, Kaseya has been a very decent RMM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Fast, powerful remote control and scripting. Easy to use and understand scripting language. Through monitoring.

Cons

the VSA has had some rough spots in the past, but their renewed dedication to the product gives us hope they will keep up with their competition. There are still some bugs and occasional inconveniences/annoyances, but support is dedicated and fast to respond. I guess they're all doing this now, but some of the features that are nice to have are only available at an additional cost. Reliance on legacy technologies like Flash.

Review Source: Capterra
 
 
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