Kaseya VSA Software

This time my experience has been much better than the first. CEO and his team have proven to us so far that they are partners with us in this constant challenge of keeping up with the technology changes. They have displayed vision and integrity and I feel it will take some time, but I believe it is a long-term strategy that will be sustainable for our organization for growth and stability. In the past, we have spent too much time maintaining our tools instead of spending time to scale and grow. We are finally getting that traction now.

Pros

We are seeing that Kaseya is becoming much more rounded and diverse in its platform with the acquisitions of companies such as UniTrends, Spanning, and Borex (BMS). Time is our worst enemy, at this time. The suite of products (Manage One and MSP 2.0) has a lot of potential that has us optimistic about the future.

Cons

Very light when it comes to Linux and Mac monitoring. There are still quite a few holes that need to be filled in the suite of products providing an MSP a total service offering. More and more of our clients are using Macs. Kaseya just isn't built to support Macs all that well. We have to rely on additional software/services to fulfill these needs, which adds more expenses and expertise needed to supply these services to our clients. Could be and needs to be much better. That being said, these are common complaints that we have about much, if not all of the other RMM suites on the market (i.e. ConnectWise Automate, Solarwinds, GFI Max, etc)

Great

Pros

Easy to understand easy to deploy easy to get support easy to manage complete inventory of it asset management

Cons

Easy to use very flexible support team is awesome

Having an RMM package is essential to running an MSP. It allows us to service our customers with fewer tech resources and a lower tech to customer ratio than without.

Pros

Kaseya VSA is the oldest and most mature RMM platform. It does it all; software management, monitoring, alerting, 3rd party patches, windows patches, backup, anti-virus/malware,, and the best scripting engine around.

Cons

The complete integration of the Kasey's network monitor Traverse isn't done yet, nor is their latest acquisition Rapid Fire tools.

Kaseya VSA is a must-have for us. Its integral into our day-to-day options.

Pros

Functionality is fantastic. Must-have in our company

Cons

Connection issues and ease of use related to settings and administration. Sometimes hard to find where things are

We now have the ability to provide true value to our business customers. Monitoring and maintenance is the foundation of having a secure network and productive end users.

Pros

Kaseya is the most robust of all solutions.

Cons

All software of this nature has a big learning curve.

Good service, would recommend.

Pros

It works well good quality, no issues, the ease of use is the best quality.

Cons

It isn't the best I've ever used, it could be faster.

We have relied upon Kaseya VSA to be the bedrock of our managed services offering for 7 years. It is dependable and provides a diverse toolkit for our engineers and vCIOs.

Pros

We rarely have problems with the software. It just runs. We are constantly asking it to do more and it always performs. We depend on it to service our clients and rarely if ever lets us down.

Cons

Promised updates and features usually take longer than promised to make it to us. Not an uncommon issue with other major software developers but they get us excited about a new release and then we wait...

Pros

LiveConnect remote access is super fast and allows us to be in multiple places at one time.

Cons

We also use Kaseya to push Windows patches to our clients. Support for Windows 10 has been a little slow.

Overall, my experience is good, as I have a decent learning ability, but for first time users it’s extremely difficult to navigate.

Pros

You’re able to offer remote support sessions, push application packages, remote command prompt, application inventory and more.

Cons

The UI is confusing and takes a long while to get used to. There is also more than one way to complete the same action in many cases, meaning that if two users learn to do something, they don’t necessarily know the same method.

I work with Kaseya every and it allows us to accomplish about 95% of what we would like it to do.

Pros

Kaseya offers a lot of modules and so includes a lot of features for managing endpoints.
Kaseya is very reliable.
Fairly easy to configure (in relation to the number of features you want to utilize, but if you have a lot of agents then it is well worth your time).

Cons

There are bugs in the software and sometimes update break things that were previously working well.
Customer service is probably good for resolving issues for small or medium deployments on Kaseya VSA, but is not great for large deployments.

Pros

Was generally easy to use and met all of our requirements for management.

Cons

The software renewal and support is bad. I have had a ticket out in support for 2 months and was never resolved. The software then expired. They are trying to force me to renew a 1-year term before they will even consider looking at the support ticket again. They refuse to resolve the support ticket and I don't want to commit to a product that I can't be sure will work. I asked for 30 days to turn back on the license to give support a chance to help fix the issue but they refused. I even offered to pay for that month still no resolution. They say that there is a EULA that covers non working as intended software but the catch is that you still have to pay out your contract. (Even if its broken your still paying for it. Seems logical to me.) Its sad they treat their customers like this. The software is good the management team over there is bad.

This software allows my company to support and manage the networks, workstations, servers, and technology of our customers. It allows our technicians to remotely access and administer customer systems, automate maintenance tasks, monitor security and end user behavior, and also gives us a direct link into Kaseya's BMS product for support desk access with direct customer asset access and information. It has saved us many labor hours through automation of system patching and simple end user request or issue resolution.

Pros

I very much like Kaseya VSA's patch management capabilities, discovery, remote control and Live Connect, as well as the many integrations with 3rd party products. VSA has made troubleshooting and reporting on ours and our customer's networks exponentially easier. I like that Kaseya is plotting out a roadmap to a software version that encompasses all aspects of Managed IT Services, and am looking forward to the next release.

Cons

I am not particularly fond of Kaseya's Cloud Backup integration with Acronis, and while customer support was exceptionally good prior to our purchase, and for almost the next full year after, it seems that there have been some internal changes of late. We've had 4x account representatives in the 1.5 years we've been using VSA, and this last fellow just isn't cutting it. I've also noticed that our version (permissions) to the SAAS VSA do not reflect the same dashboard as others and getting features added or removed has been a process.

Pros

And provides almost all the functionality that my IT team needs.
Supports both Mac and windows PCs

Cons

There is no I just want to ask question about how this works type of support.
House so no telephone support at all.
Also mobile doesn't work for us because it only supports active directory

Better support for our costumer

Pros

Easy to managing and deploying 3rd Party Software. Quickview and Live Connect is one of the best tools for the User Helpdesk, fast and easy to use.

Cons

Only for monitoring exist better solutions. We use to systems for our Costumers, PRTG only for monitoring the critical systems, for all the rest Kaseya VSA.

We provide asset management service, in SaaS business, by Kaseya. So benefit I had is that we increase one service menu using this software.

Pros

*Easy UI to use software
*Technical support team gave me answer in one business day thus I can easier maintenance this software.

Cons

*When I purchased license, I need to buy only 2 months of license because our because we are going to stop this service. And we need to negotiate a lot with Kaseya sales team to extend license only 2 months instead of year.

It provides the baseline for our RMM needs

Pros

The featureset allows for much of our business and customer requirements from a single pain of glass

Cons

Version upgrades always require a liveconnect reinstall, which is not always seamless. No High Availability, especially when performing platform upgrades

Remote control

Pros

easy remote control and file transferring capabilities, creating custom agent procedures are pretty easy.

Cons

SSO issues with logging into the portal, connectivity issues sometimes. Slow response from support on specific issues unless you classify "server down".

We have one product for most of our servcies.

Pros

The modular architecture covers everything a Managed Service Provider needs in order to provide automated Service for its customers.

Cons

The Overall stability of the program Code (Agent) is very bad. The availability of funcionality and features are not given. Very complex database. The GUI is not intuitively to understand. There are no actual templates for Monitoring. High Support costs for the Base Framework with no relevant improvements in the last years. No real partership, nobody listens to the Needs of smaller MSPs.

Significant reduction in operational costs and increase in our ability to deliver value.

Pros

The feature set is huge and its automation capabilities are excellent. Support is generally good and their techs are knowledgeable more often than not. The company behind the product is one of its greatest strengths - no product is perfect, but it's easy to work with Kaseya and they go out of their way to make things right.

Cons

It can be finicky. We have several thousand agents on it and the database needs frequent pampering. Their support engages and helps willingly and quickly, but I feel this should be handled by the application or some support automation.

Pros

Fast, powerful remote control and scripting. Easy to use and understand scripting language. Through monitoring.

Cons

the VSA has had some rough spots in the past, but their renewed dedication to the product gives us hope they will keep up with their competition. There are still some bugs and occasional inconveniences/annoyances, but support is dedicated and fast to respond. I guess they're all doing this now, but some of the features that are nice to have are only available at an additional cost. Reliance on legacy technologies like Flash.