MSP Anywhere is a cloud-based help desk solution for for small to midsize Managed Service Providers (MSPs) and IT service providers. Key features include live chat, file transfers, session recordings, user management and queuing. It also offers native mobile apps for Android and iOS devices.
MSP Anywhere lets users raise an IT support ticket that can be resolved by the service provider at a remote location. Technicians can remotely access customers’ devices and communicate with them through a live chat feature to resolve their queries. It also offers silent file transfer and Bash shell features.
MSP Anywhere allows businesses to customize the solution with their brand logos and colors. They can also ensure data security by managing access permissions for technicians. Support is offered via video training, an online community and help forms.
Tyler from Tykisson IT
Employees number: 1 employee
Quick and easy to setup a trial with nothing more than an email address. Sales contact is quick to respond but not over powering in their approach.
The software is full featured with a great set of tools for the IT support Tech.
When ending a session the remote computer is locked and this can be annoying. Maybe there's a setting to stop this but its not obvious and should really be optional not default.
I am able to support my clients with ease and provide A+ support at a reasonable cost.
* Easy to navigate once you have a basic understanding of the interface
* Agent software is easy to install and has a lot of features to help manage a clients computer
* Request help feature is fantastic. Simply guide a client to the website and ask them to select the
request help option which allows you to assist them without installing the agent.
* The agents tend to fail randomly due to updates but this can easily be rectified with the new "repair agent" feature.
Faster conection, live chat, file transfers in the background and bash shell access.
One of the things that really like about msp anywhere is how fast is the connetion of the remote access, and you can also record the session so you can used to win more clients by showing your work.
I don't have complaits about msp anywhere the only thing that I can say as cons is that the interface is really text-heavy and is not easy to used.
The connection quality and speed is fine, and the features that they offer are what I would consider standard remote support tools. Connection speeds are much improved from prior versions.
Compared to alternatives, this solution lacks in some more advanced features. It's possible they've been added in recent versions but I've stopped using this tool in favor of other options.
None at all
The products drag and drop functionality with transferring files is wonderful. The groups make it easy to find machines as well.
This software has more bad points than good. Seeing the screen is very difficult unless you change the resolution on the client screen. If you use the zoom functionality you have to scroll all over the screen. Each session opens in it's own window so if you are doing a large upgrade and need many open it make sit difficult to use. Some of the default settings such as to log the person off when you log out of a remote session make support harder.
Gonçalo from Fast Track
Employees number: 11-50 employees
I've used MSP Anywhere for quite a long time. It's a great product for internal and external helpdesk teams, with multiple ways to provide attended and unattended support to our customers, usually fast and very simple to use. But what I like more is the customization options it offers: a plethora of security permissions for managing technicians, branding, and some sleek functionality like average waiting time information until a support request is taken. The price is also good, much better than Logmein or screenconnect.
Price, customization, ease of usage.
Integration options can be difficult to setup if you are not a developer, but at least the documentation is good.