NABD vs Zendesk

NABD has 38 reviews and a rating of 4.63 / 5 vs Zendesk which has 2436 reviews and a rating of 4.35 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

NABD

Zendesk

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.63 / 5 (38)

4.35 / 5 (2,436)

Ease-of-Use

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

5.0 / 5

4.0 / 5

Functionality

4.5 / 5

Last Review Written

April 2, 2019

January 15, 2021

Pros/Cons

Pros
Very great and responsive customer support All customizations were as requested Committed to the schedules and deadlines Strong Mobile Application Channel
Very great and responsive customer support All customizations were as requested Committed to the schedules and deadlines Strong Mobile Application Channel

Cons
- More dynamic survey creation process - Survey management options - The multidimensional charting - The amount of maintenance
- More dynamic survey creation process - Survey management options - The multidimensional charting - The amount of maintenance

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Pros
The interface and side menus are great and the easy of use.
Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

Cons
The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.
Background workflow good but still not as flexible as others, Salesforce service cloud for example.

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Pricing

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9 Recommendations

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Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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